Job summary
Are you passionate about patient safety and improving the quality of patient care? Do you like the idea of working in a diverse organisation covering a vast range of services? If the answer is yes, then we want to hear from you!
We have an exciting opportunity for a Senior Patient Safety Incident Investigations Manager to join the Patient Safety Incident Investigations Team at CNWL.
Main duties of the job
The post holder will assist the Head of the Patient Safety Incident Investigations in ensuring that effective systems and processes for patient safety incident investigations (PSII's) are developed, maintained, and monitored across the Trust, in accordance with national and local policy. The post holder will support and lead on the Patient Safety Incident Investigations (PSII's) processes, including the implementation of national frameworks, staff training and education, system wide learning, and reporting.
The post holder will:
- Be a subject matter expert in Patient Safety Incident Investigations.
- Where required, the post holder will undertake Patient Safety Incident Investigations (PSII's). All PSII's will apply the relevant investigative framework as per national and local policies.
- Work in partnership with divisional governance teams, leadership teams, and allocated investigators to provide PSII support, guidance, and leadership.
- Ensure mechanisms are in place to routinely gather feedback from staff, patients, carers, and family members on their involvement in PSII's, and where required, apply the feedback to improve patient safety processes.
About us
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.
We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, learning disabilities and more, whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
We are looking for a committed individual with a passion in patient safety, patient safety investigations, and organisational improvement. Key responsibilities for the role include:
- To provide leadership and guidance to corporate and clinical services to support them in working in line with the Trusts Patient Safety Incident Response Plan and Policy in respects to patient safety incident investigations.
- Through regular review and monitoring, to identify areas that require improvement within the PSII and oversight processes. Within this, the post holder will work with the relevant division/service to identify barriers to expected practice, and methods to seek improvement.
- Work with a range of internal and external stakeholders to review and respond to both internal PSII activity, and emerging national reports and inquiries.
- To foster a culture of continuous learning across the organisation, and where relevant, with external parties.
Job description
Job responsibilities
We are looking for a committed individual with a passion in patient safety, patient safety investigations, and organisational improvement. Key responsibilities for the role include:
- To provide leadership and guidance to corporate and clinical services to support them in working in line with the Trusts Patient Safety Incident Response Plan and Policy in respects to patient safety incident investigations.
- Through regular review and monitoring, to identify areas that require improvement within the PSII and oversight processes. Within this, the post holder will work with the relevant division/service to identify barriers to expected practice, and methods to seek improvement.
- Work with a range of internal and external stakeholders to review and respond to both internal PSII activity, and emerging national reports and inquiries.
- To foster a culture of continuous learning across the organisation, and where relevant, with external parties.
Person Specification
Experience
Essential
- Experience of working in a similar role in a healthcare setting
- Experience of working with Datix or an equivalent Risk Management system
- Experience of working with multi professional staff
- Experience of supervising a team
- Experience in leading projects
- Experience in producing high level reports and analysis
- Experience of drafting policies
Desirable
- Administration level experience of Datix
- Experience of using Systems thinking approaches or root cause analysis within investigations
- Coaching
Qualifications
Essential
- Relevant degree or Professional Qualitifcation
- Evidence of continuing professional development
Desirable
- Datix certified professional qualification
- Evidence of Quality Improvement Training
- Computing qualification
- Project management qualification
- Risk Management qualification
Skills/ Knowledge/ Ability
Essential
- Substantial understanding of Incident reporting systems
- Knowledge of public sector work structure
- Demonstrable leadership and communication skills with proven record of leading and working as part of a team
- Excellent verbal and written communication skills
- Excellent presentation and teaching skills
- Excellent report writing skills and ability to present key information to a range of audiences
- Excellent skills in the analysis of data with the ability to translate this into concise and meaningful reports
Desirable
- Knowledge of quantitative research methods and statists
- Proven leadership skills
- Knowledge of key publications relevant to the patient safety agenda
Additional
Essential
- A problem solver
- Flexible and adaptable
- Maintains professionalism
- Good telephone manner and email etiquette
- Inspire others and lead by example
Person Specification
Experience
Essential
- Experience of working in a similar role in a healthcare setting
- Experience of working with Datix or an equivalent Risk Management system
- Experience of working with multi professional staff
- Experience of supervising a team
- Experience in leading projects
- Experience in producing high level reports and analysis
- Experience of drafting policies
Desirable
- Administration level experience of Datix
- Experience of using Systems thinking approaches or root cause analysis within investigations
- Coaching
Qualifications
Essential
- Relevant degree or Professional Qualitifcation
- Evidence of continuing professional development
Desirable
- Datix certified professional qualification
- Evidence of Quality Improvement Training
- Computing qualification
- Project management qualification
- Risk Management qualification
Skills/ Knowledge/ Ability
Essential
- Substantial understanding of Incident reporting systems
- Knowledge of public sector work structure
- Demonstrable leadership and communication skills with proven record of leading and working as part of a team
- Excellent verbal and written communication skills
- Excellent presentation and teaching skills
- Excellent report writing skills and ability to present key information to a range of audiences
- Excellent skills in the analysis of data with the ability to translate this into concise and meaningful reports
Desirable
- Knowledge of quantitative research methods and statists
- Proven leadership skills
- Knowledge of key publications relevant to the patient safety agenda
Additional
Essential
- A problem solver
- Flexible and adaptable
- Maintains professionalism
- Good telephone manner and email etiquette
- Inspire others and lead by example
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
