Service Manager Rapid Access Services (RAS) and Carelink

Job description

Job responsibilities

Leadership:

To provide leadership and direction to staff within the Services portfolio to deliver their objectives by ensuring these are aligned with the Trust values, vision, strategy and priorities

To promote a leadership style that acknowledges staff contribution and enhances motivation across all teams within the Services

To lead the planning, reviewing and reporting on financial, performance and quality assurance plans for all the Services

To work in partnership with the respective leads to plan and manage the implementation of projects and the Services strategy and vision to modernise services and to improve facilities and working practices to meet organisational and service delivery plans, whilst ensuring high-quality patient-centred care is delivered

To participate in joint working with internal and external partners in the development and delivery of integrated service models and new and innovative packages which address inequalities for people accessing services.

To ensure that all key national and local targets relating to finance, governance, productivity and performance are met by the various services, taking appropriate action to address any variances.

To investigate complaints and incidents as appropriate under the relevant procedures and ensure action is taken to address issues of concern and prevent reoccurrence of similar events through shared learning.

Lead for Business Continuity Planning (BCP) for the Services. Support the ongoing development of BCPs and work with service leads to ensure service specific elements are monitored on a regular basis

Ensure that environmental standards are appropriate for safe and clean care delivery.

To deputise for the Head of Camden Integrated Adult Services as required.

Finance:

To ensure service leads make effective use resources and that they are mindful of their responsibility for budget control and clinical efficiency and safety, including strategies to improve patient flow and clinical volumes.

To monitor the Services budgets (including income and expenditure), ensuring services minimise costs and operate effectively within their allocated resources.

Ensure all services have strong financial service performance against plans through identification of problems at an early stage and where necessary initiate corrective action/measures

Identify cost pressures and cost improvements for the budget and draft business cases as required in collaboration with the Finance Team.

To operate within the Standard Financial Instructions set out to ensure that our financial transactions are carried out in accordance with the law and government policy in order to achieve probity, accuracy, economy, efficiency and effectiveness.

Managing the Workforce:

To achieve results through people by successful objective-setting, performance review, appraisals, 1:1s, motivation, delegation and empowerment using the principles outlined in SCARF (safe, compassionate, accountable, reflective and fair).

To have overall responsibility in consistently managing staff with Trust HR policies, procedures and frameworks.

To ensure service leads follow policy and good practice in order to have effective systems in place for recruitment, appraisal, supervision, mandatory training and performance management.

To ensure that all staff perform their duties in line with their relevant Professional Regulatory Bodies and local policies and procedures.

To motivate and develop teams so as to maintain high levels of staff morale and a culture characterised by psychological safety and openness ensuring that the voice of staff is heard and valued.

To ensure implementation of national and Trust workforce initiatives, including improving working lives, and European working time directives.

To work with the Head of Camden Integrated Adult Services to make recommendations on skill-mix composition, role redesign and changes to working practices in order to continually strive for innovation, improved quality and delivery of the Trusts objectives.

To work with Learning and Development and higher educational institutions to support clinical placements for students ensuring adequate support mechanisms are in place.

To support and promote effective communication internally and externally within the Trust.

Professional & Governance:

To provide mentorship, coaching and supervision of staff as appropriate within the Trust

To develop and offer opportunities to staff for mentoring and shadowing to support development.

To ensure that all incidents are recorded and managed accordingly, including the timely completion of ILRs, RCAs and SIs, ensuring that the approach to these are all in line with the Patient Safety Incident Response Framework (PSIRF), underpinned by a Human Factors approach.

To ensure that all patient complaints are logged and responded to promptly within the allocated timeframe, de-escalating issues where appropriate and supporting reflection and learning from them across the Services.

To embed all Quality Governance activities within the Services and embed a culture which embraces safety and continuous improvement. This includes implementation of policies and guidelines (e.g. NHSE/I and NICE) and that all audits are completed in a timely way to support the provision of safe and effective services.

To ensure effective governance systems including clinical supervision are embedded for all staff.

To facilitate and develop teams and encourage wider team working across Camden Integrated Adult Services and more widely across CNWL and NCL.

To promote and invite service user and carer partnership working and establish an integrated approach to service user involvement in the planning and implementation of local services ensuring patient experience and engagement is embedded within service culture and policy.

• To ensure that all policies and procedures (including Health and Safety) are adhered to at all times.

To actively participate in the Quality Governance agenda and ensure that systems and processes for managing risk, supporting safety and continuous improvement are embedded and consistent across teams.

To promote and participate in audit and research opportunities.

To contribute to the Community Services Adult Workforce Strategy, informing this and the Trusts workforce development, including future education requirements.

Other Responsibilities

To participate in the Senior Manager On-Call rota (circa 1 in 12) covering Community Services across CNWL (Silver Command).

To take responsibility for own personal and professional development

The postholder will be expected to work independently and without supervision.

The postholder will be expected to interpret national, Trust and Local Authority policies and guidance and advise the Service Director and Senior Management Team of appropriate action.

Person Specification

Education and Qualifications

Essential

• Educated to Masters level or have sufficient equivalent experience in an operational role
• Recent CPD evidence

Desirable

• Project management qualification
• Health or Social Care qualification

Previous Experience

Essential

• Significant experience working in an operational role in a health or social care setting
• Project management within a complex, multiagency service system with a sound trackrecord of successfully leading substantial change management programmes
• Team management, including recruitment, appraisals and staff development
• Evidence of previous partnership working
• Experience of dealing with complaints
• Experience of managing large financial budgets, of delivering QIPPS and CIPs, ensuring effective and efficient use of resources

Desirable

• Experience of Community Healthcare Services in the NHS
• Experience of setting up and bedding in new services

Skills and Knowledge

Essential

• Good and clear presentation skills
• Good IT skills and able to embrace new technology and new ways of working with it
• Flexible and adaptable to meet deadlines, commitments and priorities
• High level of work organisation, selfmotivation, drive for performance and improvement
• Flexibility in approach and attitude
• Able to demonstrate high level of personal professional autonomy and accountability
• Ability to influence service development and its delivery
• Able to demonstrate innovation in practice, service development and delivery
• Understanding of governance and risk management processes and its impact on practice as well as experience in managing these processes

Desirable

• Project management experience

Attitudes, Aptitudes, Personal characteristics

Essential

• Shows a high degree of emotional intelligence to support self and teams to deal with challenging situations in high-stress environments, including self-awareness and resilience to deal with challenging emotional situations
• Coaching approach to supporting members of the team
• Ability to provide mentoring support as required to various posts and disciplines
• Ability to manage sensitive and politically sensitive issues
• Ability to deal with exposure to verbal and physical aggression and mediate successfully in differing health settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

St Pancras Hospital

Central and North West London NHS Foundation Trust St Pancras South Wing, 4 St Pancras Way, London, NW1 0PE

London

NW1 0PE

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)