Job summary
CNWL is looking to recruit a band 4 team administrator for the Kensington Chelsea Older Adults CMHT.
This is a dynamic and innovative Community service offering assessment, treatment, and care planning for older people with mental health problems. It is a multi-disciplinary team that consists of medical staff, nursing, occupational therapists and clinical psychologists.
The post holder will be responsible for providing a full range of administrative support to the team. This will range from managing general correspondence to data inputting of clinical activity on Trust and local authority databases. The post-holder will be expected to work without immediate supervision in order to enable the team to carry out a range of clinical activity as quickly and effectively as is required.
The post holder will work closely with other administrative staff, sharing work where necessary and providing cover for break and leave purposes.
The Kensington Chelsea Older Adults CMHT is a busy and essential service working with a diverse population in central London and we are looking for someone who is enthusiastic and skilled to join us.
Main duties of the job
To provide a receptionist service and deal with telephone calls, correspondence and direct contacts with patients and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer complex matters to relevant members of the medical team.
To deal with outgoing and incoming correspondence, ensuring that incoming mail is distributed as quickly as possible.
- To arrange and service meetings, taking minutes as and when required
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To ensure that the quality of data entered onto System One is in line with procedures.
To provide data and IT support to clinicians.
To undertake data-related pieces of work for the Directorate, as requested by senior members of staff or the Directorate's Business & Service Improvement Manager/Business Support Officer.
About us
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
Job description
Job responsibilities
To be responsible for the day-to-day management of the office and, in conjunction with the Sector Administration Manager, to participate in the development, implementation and maintenance of office practices and procedures.
To arrange transport and book outpatient appointments as necessary.
To organise requests for medical investigations (blood tests, x-rays etc) and ensure that results are available when required.
To have an understanding of health and safety regulation and assist in maintaining a safe environment for patients and visitors to the department in accordance with Fire and Health and Safety procedures.
To take responsibility for ensuring that adequate stock levels of stationery and other clinical equipment are maintained at all times.
To carry out a range of administrative tasks and to be able to provide cover for other administrative/secretarial staff as and when required.
Job description
Job responsibilities
To be responsible for the day-to-day management of the office and, in conjunction with the Sector Administration Manager, to participate in the development, implementation and maintenance of office practices and procedures.
To arrange transport and book outpatient appointments as necessary.
To organise requests for medical investigations (blood tests, x-rays etc) and ensure that results are available when required.
To have an understanding of health and safety regulation and assist in maintaining a safe environment for patients and visitors to the department in accordance with Fire and Health and Safety procedures.
To take responsibility for ensuring that adequate stock levels of stationery and other clinical equipment are maintained at all times.
To carry out a range of administrative tasks and to be able to provide cover for other administrative/secretarial staff as and when required.
Person Specification
PREVIOUS EXPERIENCE
Essential
- Ability to provide secretarial support
- Experience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
- Experience of working with staff at senior level
- Experience of working in health or health related environment
Desirable
- Work within multidisciplinary teams.
EDUCATION and QUALIFICATIONS
Essential
- GCSE or other equivalent qualification
- RSA III or NVQ III
SKILLS and KNOWLEDGE
Essential
- Must be numerate and able to provide statistical data clearly and accurately.
- Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics.
- Ability to work in a flexible and organised manner, to prioritise and work to deadlines.
- Ability to communicate effectively in English, both verbally and in writing.
Desirable
- Knowledge of Client Administration Systems
Person Specification
PREVIOUS EXPERIENCE
Essential
- Ability to provide secretarial support
- Experience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
- Experience of working with staff at senior level
- Experience of working in health or health related environment
Desirable
- Work within multidisciplinary teams.
EDUCATION and QUALIFICATIONS
Essential
- GCSE or other equivalent qualification
- RSA III or NVQ III
SKILLS and KNOWLEDGE
Essential
- Must be numerate and able to provide statistical data clearly and accurately.
- Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics.
- Ability to work in a flexible and organised manner, to prioritise and work to deadlines.
- Ability to communicate effectively in English, both verbally and in writing.
Desirable
- Knowledge of Client Administration Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
