Job summary
The key purpose of this job is to work closely with local communities and GP networks to ensure referrals into the Talking Therapy services especially for those groups who would not traditionally access such services.
The post holder will take a lead in developing and co-ordinating outreach and community connection projects and communications across either the borough of K&C. This will involve the post holder developing an excellent understanding of the needs of the specific populations in the borough and devising strategies, alongside the clinical leads, to reach out into the borough in order to increase referrals and support the service to meet its targets around numbers of people accessing talking therapies and reaching currently under-represented populations.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
- Development and co-ordination of and participation in service development projects
- Communications and digital outreach support for the talking therapies service
- Prepare reports by collecting and analysing information on referral and access numbers
- Develop communications for service promotion to Primary Care Networks and individual GP practices and other health and social care services, service user and patient groups or forums, local authority organisations, the CCG, third sector organisations and community organisations and groups.
- Identify and develop relationships with all services and organisations in the borough who represent or work with groups of the population who might need to access talking therapies.
- To liaise with and develop and maintain strong working relationships with PCNs and GP practice staff including medical staff and practices managers, administrators and receptionists.
- Along with other team member ensure referrals increase and maintain at levels required to allow the team to meet its targets for numbers of people accessing talking therapies in the borough. Ensure the service reaches increasing number of people from under-represented groups across the whole borough population.
About us
The Kensington & Chelsea Talking Therapies Service are looking for qualified and experienced Community Development Manager to join our friendly, busy and innovative team.
The service, has an extensive Outreach programme, and offer rewarding opportunities for professionals looking to gain and build on their experience in a supportive service with excellent supervision and ongoing Continuing Personal Development.
The service runs to the national IAPT programme and provides a range of CBT-based interventions for people with common mental health problems. Alongside high and low intensity CBT interventions, our service also benefits from Step 3 Counselling, Step 4 Psychology, Primary Care Psychiatric Nurse Liaison, and a comprehensive Community Living Well programme. Individual and group based treatments are provided.
The team has a service development programme to meet new demands and the needs of the local population, including working with health providers across acute, community and primary care settings. There are clear and well defined systems for triaging and screening of incoming referrals, allocation of clients to step 2, 3 and 4, management of waiting lists and stepping up and stepping down clients as appropriate.
We are looking for applicants who have enthusiasm for working in a primary care setting, who are adaptable; enjoy variety, and working independently as well as within a team context. An ability to engage in local languages would be desirable.
Job description
Job responsibilities
Please see the job description for full details of the role and responsibilities.
- Work with the Community Engagement Lead to develop strategy for community connection and engagement and to ensure the service reaches its target for numbers of people accessing talk therapies in the borough.
- Work with the Community Engagement Lead, service users, community organisations and leaders and other staff to identify and understand the nature of those groups of the population that are currently least well represented in the service and develop strategies for increasing the services reach to these populations.
- Research and identify groups, organisations and populations within the local community with whom the service should develop relationships and offer outreach in order to increase the reach and usefulness of the service to all communities in the population.
- Co-ordinate the delivery of various projects associated with the implementation and development of the service outreach. This will include planning and undertaking a broad range of activities in line with project requirements and engaging relevant staff as appropriate
- Contribute to larger service projects as a member of the project groups, taking a lead role in co-ordination where appropriate
- Assist in the development and maintenance of project plans and to update project documents regularly. To communicate and circulate documents to the project team or senior management staff as requested.
- Coordinate service outreach work and identify and develop new opportunities for the service to offer outreach events and workshop.
- Support the service clinicians in the delivery of outreach workshops and organise the logistical arrangements for outreach including ensuring the collection of data and questionnaire responses. Support the administration of outreach work.
- Support the Community Engagement Lead in arranging and managing liaison with ICB, PCN and GP practices meetings and events including coordinating diary management of clinician attendance at these meetings and events.
- Participate in the delivery of non-clinical aspects of outreach and service promotion work such as presentations about the service to stake-holders or other organisations and services in the borough.
- Produce reports and briefings to the management team in relation to ongoing project
- Work with the CNWL Talking Therapies teams to scope out potential projects and identify any risks.
- Support the Community Development Lead in report writing at various levels, including annual performance reports as well as monthly and quarterly patient experience questionnaire reports.
- Be responsible for supporting other team members in coordinating any service-wide events.
- Undertake any necessary training that is required to fulfil the objectives of the post and enhance personal knowledge and development
Rider Clause
This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Department.
Job description
Job responsibilities
Please see the job description for full details of the role and responsibilities.
- Work with the Community Engagement Lead to develop strategy for community connection and engagement and to ensure the service reaches its target for numbers of people accessing talk therapies in the borough.
- Work with the Community Engagement Lead, service users, community organisations and leaders and other staff to identify and understand the nature of those groups of the population that are currently least well represented in the service and develop strategies for increasing the services reach to these populations.
- Research and identify groups, organisations and populations within the local community with whom the service should develop relationships and offer outreach in order to increase the reach and usefulness of the service to all communities in the population.
- Co-ordinate the delivery of various projects associated with the implementation and development of the service outreach. This will include planning and undertaking a broad range of activities in line with project requirements and engaging relevant staff as appropriate
- Contribute to larger service projects as a member of the project groups, taking a lead role in co-ordination where appropriate
- Assist in the development and maintenance of project plans and to update project documents regularly. To communicate and circulate documents to the project team or senior management staff as requested.
- Coordinate service outreach work and identify and develop new opportunities for the service to offer outreach events and workshop.
- Support the service clinicians in the delivery of outreach workshops and organise the logistical arrangements for outreach including ensuring the collection of data and questionnaire responses. Support the administration of outreach work.
- Support the Community Engagement Lead in arranging and managing liaison with ICB, PCN and GP practices meetings and events including coordinating diary management of clinician attendance at these meetings and events.
- Participate in the delivery of non-clinical aspects of outreach and service promotion work such as presentations about the service to stake-holders or other organisations and services in the borough.
- Produce reports and briefings to the management team in relation to ongoing project
- Work with the CNWL Talking Therapies teams to scope out potential projects and identify any risks.
- Support the Community Development Lead in report writing at various levels, including annual performance reports as well as monthly and quarterly patient experience questionnaire reports.
- Be responsible for supporting other team members in coordinating any service-wide events.
- Undertake any necessary training that is required to fulfil the objectives of the post and enhance personal knowledge and development
Rider Clause
This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Department.
Person Specification
Education and Quailifications
Essential
- Educated to degree level or relevant experience of working at a similar level in specialist area
KNOWLEDGE AND EXPERIENCE
Essential
- Comprehensive knowledge and experience in project management
- Strong attention to detail with an analytical mind and outstanding problem-solving skills.
- Fantastic time management skills with the ability to multi-task
- Excellent content creation and writing skills.
- The ability to produce reports and statistical data for senior management
- Understanding techniques used to manage performance and ability to create robust management and development plans
- Experience of the delivery of objectives and priorities within a constantly changing environment
- Experience dealing with people at all levels including external agencies
- Experience of developing excellent working relationships with professionals and other stake holders at all levels of an organization
- Experience of working with third sector partners to identify and deliver services
- Experience and knowledge of local communities, their diversity and needs
- Evidence of robust decision making with an ability to act on own initiative and independently
- Experience of effective communication with service users with mental health problems and effective communication with carers
- An understanding of the needs of mental health service users and their families
- Excellent knowledge of Microsoft Office packages including Outlook, PowerPoint, Excel
Desirable
- Specific knowledge or understanding of the boroughs and their populations
- Experience of Audit and Statistical analysis
- Understanding of the structure of the NHS and current issues facing NHS Trusts
- Understanding of the IAPT project and targets / expectations of the services
- Understanding and knowledge of primary care services and their structure and management in the NHS
COMMUNICATION SKILLS
Essential
- Evidence of interpersonal and communication skills, creative and confident to be able to build good working relationships within the wider team and with a wide range of community groups and service providers.
- Well-organised, you will be able to work at pace, prioritise competing demands and respond to change. You'll need to be calm under pressure and able to make quick decisions at times
Desirable
- Ability to communicate in languages other than English
ANALYTICAL SKILLS
Essential
- Evidence of ability to assess complex information, pre-empt and evaluate issues and recommend an appropriate course of action.
- Ability to analyse situations and problems and make sound judgements, sometimes in difficult or pressurised situations
- Make decisions on difficult and contentious issues where there may be a number of courses of action
- Good numeracy skills with ability to interpret and understand financial concepts
- Experience of using IT skills to produce complex information via reports and presentations
PLANNING SKILLS
Essential
- Evidence of excellent organisational skills to be able to plan and prioritise workload to meet tight deadlines and deliver agreed objectives within agreed timeframes
RESPONSIBILITY FOR SERVICE DEVELOPMENT
Essential
- Propose policies or service changes in response to the needs of the service
- Develop and implement related business policies across the service
- Ability to understand and implement service improvements working with others, to achieve efficiencies
- Ability to manage and develop paper and electronic based information systems in line with best practice in records management
Person Specification
Education and Quailifications
Essential
- Educated to degree level or relevant experience of working at a similar level in specialist area
KNOWLEDGE AND EXPERIENCE
Essential
- Comprehensive knowledge and experience in project management
- Strong attention to detail with an analytical mind and outstanding problem-solving skills.
- Fantastic time management skills with the ability to multi-task
- Excellent content creation and writing skills.
- The ability to produce reports and statistical data for senior management
- Understanding techniques used to manage performance and ability to create robust management and development plans
- Experience of the delivery of objectives and priorities within a constantly changing environment
- Experience dealing with people at all levels including external agencies
- Experience of developing excellent working relationships with professionals and other stake holders at all levels of an organization
- Experience of working with third sector partners to identify and deliver services
- Experience and knowledge of local communities, their diversity and needs
- Evidence of robust decision making with an ability to act on own initiative and independently
- Experience of effective communication with service users with mental health problems and effective communication with carers
- An understanding of the needs of mental health service users and their families
- Excellent knowledge of Microsoft Office packages including Outlook, PowerPoint, Excel
Desirable
- Specific knowledge or understanding of the boroughs and their populations
- Experience of Audit and Statistical analysis
- Understanding of the structure of the NHS and current issues facing NHS Trusts
- Understanding of the IAPT project and targets / expectations of the services
- Understanding and knowledge of primary care services and their structure and management in the NHS
COMMUNICATION SKILLS
Essential
- Evidence of interpersonal and communication skills, creative and confident to be able to build good working relationships within the wider team and with a wide range of community groups and service providers.
- Well-organised, you will be able to work at pace, prioritise competing demands and respond to change. You'll need to be calm under pressure and able to make quick decisions at times
Desirable
- Ability to communicate in languages other than English
ANALYTICAL SKILLS
Essential
- Evidence of ability to assess complex information, pre-empt and evaluate issues and recommend an appropriate course of action.
- Ability to analyse situations and problems and make sound judgements, sometimes in difficult or pressurised situations
- Make decisions on difficult and contentious issues where there may be a number of courses of action
- Good numeracy skills with ability to interpret and understand financial concepts
- Experience of using IT skills to produce complex information via reports and presentations
PLANNING SKILLS
Essential
- Evidence of excellent organisational skills to be able to plan and prioritise workload to meet tight deadlines and deliver agreed objectives within agreed timeframes
RESPONSIBILITY FOR SERVICE DEVELOPMENT
Essential
- Propose policies or service changes in response to the needs of the service
- Develop and implement related business policies across the service
- Ability to understand and implement service improvements working with others, to achieve efficiencies
- Ability to manage and develop paper and electronic based information systems in line with best practice in records management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
St Charles Centre for Health & Wellbeing, Exmoor Street, London, Greater London, W10 6DZ
LONDON
W10 6DZ
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
