Job summary
CNWL is recruiting a Quality Improvement Project Officer to work within the Quality Improvement (QI) Team and support our plans to build the Trust's QI capacity and capability as core faculty of the CNWL Improvement Academy.
CNWL Trust has embraced QI as the overarching principle for the organisation, and set its longer-term vision to provide the highest quality, best value healthcare for patients. The primary purpose of the Quality Improvement team is to oversee the transformation of the culture of the Trust to one of continuous improvement. This will be delivered through participation of staff in the design, implementation, monitoring and evaluation of a large number of small and large-scale projects via a multi-year organisation-wide programme. The programme is a unique one for the organisation in terms of breadth, depth and timescale.
The post-holder will assist in building the Trust's QI capacity and capability by providing QI coaching and training. They will support key QI projects to maximise opportunities for improvement and learning, motivate teams to undertake QI projects, and produce reports and promotional material that demonstrates and celebrates the progress of QI.
The post-holder will give robust attention to ensuring that service users and carers are involved in the development of the projects.
The post-holder will work with the QI Team to deliver and scale-up improvement across the Trust.
Main duties of the job
It is a pivotal role for the department requiring delivery of high quality and comprehensive service. You will need to have proven leadership, communication and stakeholder management skills, trained in QI methodologies, can inspire and be prepared to work across a broad spectrum of specialities and with a wide variety of staff.
You will provide high quality administrative and project management support to the Quality Improvement Team to ensure smooth day to day delivery of key programmes of work. Also, you will lead on the organisation of delivery of specific projects with support from Improvement Advisors and the Head of QI
You will be responsible to the Improvement Advisor and work closely with the Head of Quality Improvement, QI team members.
You must have initiative and drive, be forward-thinking and will support a wide range of health professionals. We offer a supportive and friendly environment, and we have a genuine and active commitment to education and staff career development.
For more details, please refer to Job Description and Person Specification.
About us
The Quality Improvement Team is made up of a group of dedicated Improvement Specialists supporting improvement across the organisation.
We are a dynamic, adaptive team who actively support individuals and teams with improvement.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
JOB SUMMARY
The Trust has embraced Quality Improvement (QI) as the overarching principle for the organisation and set its longer-term vision to provide the highest quality, best value healthcare for patients. The primary purpose of the QI Programme is to oversee the transformation of the culture of the Trust to one of continuous improvement. This will be delivered through participation of staff in the design, implementation, monitoring and evaluation of a large number of small and large-scale projects via a multi-year organisation-wide programme. The programme is a unique one for the organisation in terms of breadth, depth and timescale.
The QI Project Officer will:
- Provide high quality administrative and project management support to the Quality Improvement Team to ensure smooth day to day delivery of key programmes of work
- Manage documentation and organisational knowledge systems on behalf of the Quality Improvement Team and where appropriate
- Lead on the organisation of delivery of specific projects with support from Improvement Advisors and the Head of QI
- Improve internal operational efficiency
In addition, the post holder will occasionally be called upon to fulfil a range of other tasks to support the overall objectives of Quality Improvement within the Trust.
Key Relationships:
Director of Improvement
QI Clinical Lead
Head of Quality Improvement
Departmental/Ward Managers/Team Leaders
Matrons
Business Intelligent Team
Divisional Performance Team
Patient Safety Specialists
Patient and Public Involvement Team
Quality Improvement professionals (internal and external to organisation)
Please see the full job description for further details
Job description
Job responsibilities
JOB SUMMARY
The Trust has embraced Quality Improvement (QI) as the overarching principle for the organisation and set its longer-term vision to provide the highest quality, best value healthcare for patients. The primary purpose of the QI Programme is to oversee the transformation of the culture of the Trust to one of continuous improvement. This will be delivered through participation of staff in the design, implementation, monitoring and evaluation of a large number of small and large-scale projects via a multi-year organisation-wide programme. The programme is a unique one for the organisation in terms of breadth, depth and timescale.
The QI Project Officer will:
- Provide high quality administrative and project management support to the Quality Improvement Team to ensure smooth day to day delivery of key programmes of work
- Manage documentation and organisational knowledge systems on behalf of the Quality Improvement Team and where appropriate
- Lead on the organisation of delivery of specific projects with support from Improvement Advisors and the Head of QI
- Improve internal operational efficiency
In addition, the post holder will occasionally be called upon to fulfil a range of other tasks to support the overall objectives of Quality Improvement within the Trust.
Key Relationships:
Director of Improvement
QI Clinical Lead
Head of Quality Improvement
Departmental/Ward Managers/Team Leaders
Matrons
Business Intelligent Team
Divisional Performance Team
Patient Safety Specialists
Patient and Public Involvement Team
Quality Improvement professionals (internal and external to organisation)
Please see the full job description for further details
Person Specification
Essential criteria
Essential
- oEducated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- oExperience in relevant disciplines e.g. project management, change management, communications
- oExperience of developing and maintaining project documentation in a project management environment
- oExperience of managing change in a complex multi-stakeholder environment
- oProven ability to communicate clearly in difficult and complex situations
- oGood problem-solving skills and ability to respond to sudden unexpected demands
- oSkills in individual and group work and in project planning
- oClear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- oWillingness to adopt and exhibit CNWL values in everything you do
Desirable
- oEvidence of ongoing Continued Professional Development
- oExperience of managing risks and reporting
- oExperience of drafting briefing papers and correspondence
Person Specification
Essential criteria
Essential
- oEducated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- oExperience in relevant disciplines e.g. project management, change management, communications
- oExperience of developing and maintaining project documentation in a project management environment
- oExperience of managing change in a complex multi-stakeholder environment
- oProven ability to communicate clearly in difficult and complex situations
- oGood problem-solving skills and ability to respond to sudden unexpected demands
- oSkills in individual and group work and in project planning
- oClear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- oWillingness to adopt and exhibit CNWL values in everything you do
Desirable
- oEvidence of ongoing Continued Professional Development
- oExperience of managing risks and reporting
- oExperience of drafting briefing papers and correspondence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
