Job summary
This is an exciting opportunity for an enthusiastic individual who is interested in a career within Performance and Information in the NHS. As an experienced analyst, you will be part of a dynamic Performance and Information Team utilising innovation and new business technology to meet the needs of CNWL's key internal and external objectives.
The post-holder will have excellent data manipulation and visualisation skills and a solid understanding of data presentation design and development principles.
The post-holder will be a self-motivated individual who has an organised and logical approach to work and enjoys working flexibly under pressure in a busy team as well as working on your own initiative to achieve deadlines.
The post-holder will need data analysis skills, an innate problem-solving ability, written and good communication skills.
The post-holder should have strong MS excel skills and SQL skills. Experience with customer engagement is essential as this role is also front facing.
Interviews will be held from w/c 11th November
Main duties of the job
- Support the Service Directors / Deputy Services Director, ensuring that the electronic clinical records system is used effectively and to an appropriate standard to support the data quality improvement programme.
- Support and encourage staff to make the best possible use of the Trust's Business Intelligence solution (Tableau) to access and build 'intelligent information' reports that assist staff in their work to monitor and improve service delivery.
- The Performance and Information Analyst will carry out routine analyses, proactive investigation, prepare reports to underpin contract management, performance management and service development.
- The post holder will be responsible for providing support to key business areas of CNWL services, including supporting the planning process, monitoring against major contracts, and performance issues; and assisting with the development and provision of reports by service/borough.
- The post holder will contribute to the continuous development and efficient production of information reports and service analysis to meet the developing needs of the Trust's key internal and external stakeholders.
- This is a varied and challenging post, suited to an individual with excellent interpersonal skills, strong organisational skills and a 'systems approach' to problem solving.
About us
There's a place for you at CNWL.We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providingtop quality caredepends on our ability to employ the best people.
We're always looking to recruit outstanding peoplewho will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With adiverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
Note: Please see the Job Description for the full requirements, the below gives an overview of expectations:
- The post holder would be expected to become an expert analyst on specific services, and develop strong working relationships with key individuals responsible for performance within the divisions/ services.
- To prepare and carry out in-depth analyses appropriately and accurately.
- Demonstrate and champion a customer focused approach
- Develop and maintain a clear understanding of the importance of timely and accurate information provision to services to support business plans, service re-design and benchmarking.
- Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of the services/ divisions.
- Provide ongoing support, training and guidance to key internal stakeholders so that they are able to use available business intelligence tools to run their own information reports, adjusting the content, parameters and presentation so as best to meet their needs.
- Ensure timely management and timely delivery of assigned analytics projects using a standard project methodology.
Job description
Job responsibilities
Note: Please see the Job Description for the full requirements, the below gives an overview of expectations:
- The post holder would be expected to become an expert analyst on specific services, and develop strong working relationships with key individuals responsible for performance within the divisions/ services.
- To prepare and carry out in-depth analyses appropriately and accurately.
- Demonstrate and champion a customer focused approach
- Develop and maintain a clear understanding of the importance of timely and accurate information provision to services to support business plans, service re-design and benchmarking.
- Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of the services/ divisions.
- Provide ongoing support, training and guidance to key internal stakeholders so that they are able to use available business intelligence tools to run their own information reports, adjusting the content, parameters and presentation so as best to meet their needs.
- Ensure timely management and timely delivery of assigned analytics projects using a standard project methodology.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Educated to degree level in relevant discipline or equivalent professional and management experience
- Evidence of continuing professional development
Desirable
- Degree or postgraduate qualification in information or business analysis related discipline
PREVIOUS EXPERIENCE
Essential
- Extensive work experience in a relevant role within a large complex organisation
- Previous experience of working within the NHS or social care services
- Expert user of MS Excel
- Experience of providing training in 1:1 and group settings to stakeholders at varying levels of seniority
- Experience of using common SQL-based query tools
Desirable
- Previous experience of working within community health, mental health or substance misuse
- Experience use of a BI tool (preferably Tableau) to display complex data
SKILLS AND KNOWLEDGE
Essential
- Excellent analytical skills, including the ability to quickly develop a detailed and accurate understanding of the information and broader 'business intelligence' requirements of service stakeholders by leading a process of expertly facilitated discussion in 1:1 or small-group settings.
- Excellent numeric, critical reasoning and data analysis skills - able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text.
- Excellent communication and interpersonal skills
Desirable
- Knowledge of NHS data standards, the NHS data model and the data dictionary
- Good knowledge of commissioning-related systems and data flows
Attitudes, Aptitudes & Personal Characteristics
Essential
- Able to work flexibly, responding rapidly to changing priorities
- Excellent planning, organisational and project-coordination skills. Able to organise and plan own work to meet tight and often conflicting deadlines
- Able to work both as a motivated individual and a team player, prioritising his/her workload effectively and contributing to the overall workload of the team
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Educated to degree level in relevant discipline or equivalent professional and management experience
- Evidence of continuing professional development
Desirable
- Degree or postgraduate qualification in information or business analysis related discipline
PREVIOUS EXPERIENCE
Essential
- Extensive work experience in a relevant role within a large complex organisation
- Previous experience of working within the NHS or social care services
- Expert user of MS Excel
- Experience of providing training in 1:1 and group settings to stakeholders at varying levels of seniority
- Experience of using common SQL-based query tools
Desirable
- Previous experience of working within community health, mental health or substance misuse
- Experience use of a BI tool (preferably Tableau) to display complex data
SKILLS AND KNOWLEDGE
Essential
- Excellent analytical skills, including the ability to quickly develop a detailed and accurate understanding of the information and broader 'business intelligence' requirements of service stakeholders by leading a process of expertly facilitated discussion in 1:1 or small-group settings.
- Excellent numeric, critical reasoning and data analysis skills - able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text.
- Excellent communication and interpersonal skills
Desirable
- Knowledge of NHS data standards, the NHS data model and the data dictionary
- Good knowledge of commissioning-related systems and data flows
Attitudes, Aptitudes & Personal Characteristics
Essential
- Able to work flexibly, responding rapidly to changing priorities
- Excellent planning, organisational and project-coordination skills. Able to organise and plan own work to meet tight and often conflicting deadlines
- Able to work both as a motivated individual and a team player, prioritising his/her workload effectively and contributing to the overall workload of the team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
