Job summary
We are looking for you to work in our warm and friendly administrative team, to provide comprehensive, high quality administrative and information support to Camden MOSAIC Children's Services based at Kentish Town Health Centre, Health Support Services for Vulnerable Children, based at Crowndale Health Centre. Alongside other colleagues, you would provide administration support across our integrated team. This job offers a hybrid of on-site and virtual working.
If you are appointable but not successful in being appointed to this role, would you like to be considered for any other similar roles in Camden? If so, please add into your supporting statement.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
Are you a driven and pro-active administrator with experience working in the NHS or similar healthcare setting? We are seeking to recruit you to our Children's Services Clinical Teams based at the Kentish Town and Crowndale Health Centres. The post-holder will be responsible for providing essential administrative support to the team including:
- Managing bookings for clinics and groups
- Data Entry
- Reception cover
- Incoming calls
- Processing referrals
Your work will be a key part of the quality of our service, and the experience of our patients and their families. You will need to be a compassionate and empathetic person who has experience of dealing with members of the public as well as staff from other organisations such as Local Authorities and Hospitals. You'll be someone who embraces inclusive principles and is a good communicator. Knowledge of NHS patient record systems is desirable, previous use of SystmOne an advantage.
About us
We're passionate about delivering first-class patient-centred, safe and effective care in our clinic at Kentish Town Health Centre and Crowndale Healthcare Centre. Patients are at the heart of everything we do.Camden MOSAIC is a friendly, caring and stimulating place to work. We'll support you, train you and help you develop on your career journey. You will also be part of a diverse, inclusive and supportive team.
As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
- Sending, receiving and processing letters on behalf of the services
- Printing, scanning and uploading / filing documents electronically and in paper files as appropriate
- Processing documents for Consultants on Dictate IT or other similar dictation software
- Maintaining and updating databases
- Sending reminders (to young people, families or other agencies) and following up where children are not brought to / do not attend appointments.
- Responding to email and telephone queries from service users and other professionals, and escalating where appropriate. This will include maintaining shared email inboxes
- Receiving and preparing IT requests and other similar requests for new starters for sign off by a manager
- Supporting the referral/appointment process through effective communication with all relevant parties; processing referrals, sending out appointment letters, booking rooms, arranging interpreters. Preparing any papers/files for clinics as required. Performing other relevant patient-related tasks on the electronic health record e.g. updating demographics, marking shared care plans
- Booking equipment such as projectors and laptops, and providing technical support for meetings/training
Job description
Job responsibilities
- Sending, receiving and processing letters on behalf of the services
- Printing, scanning and uploading / filing documents electronically and in paper files as appropriate
- Processing documents for Consultants on Dictate IT or other similar dictation software
- Maintaining and updating databases
- Sending reminders (to young people, families or other agencies) and following up where children are not brought to / do not attend appointments.
- Responding to email and telephone queries from service users and other professionals, and escalating where appropriate. This will include maintaining shared email inboxes
- Receiving and preparing IT requests and other similar requests for new starters for sign off by a manager
- Supporting the referral/appointment process through effective communication with all relevant parties; processing referrals, sending out appointment letters, booking rooms, arranging interpreters. Preparing any papers/files for clinics as required. Performing other relevant patient-related tasks on the electronic health record e.g. updating demographics, marking shared care plans
- Booking equipment such as projectors and laptops, and providing technical support for meetings/training
Person Specification
Qualifications
Essential
- Educated to GCSE standard ( A - C Grade ) or equivalent, including English Language and Maths
Desirable
- NVQ2 in customer service, office administration or relevant subject.
- ECDL
Skills
Essential
- Ability to develop and maintain high standards of communication both orally and in writing with people about difficult matters and in difficult situations
- Knowledge of using Microsoft Office packages to compose standard letters and reports, and data entry, along with excellent keyboard skills
- Able to work as an effective team member, building constructive relationships with warmth and empathy.
- Ability to prioritise and plan own workload to meet deadlines and competing demands including use of supervision as appropriate.
- Ability to treat service users and colleagues with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person
- Committed to providing a professional service and to working as part of a team
- An understanding of the importance of confidentiality and dealing with sensitive information.
- Ability to work under pressure
Experience
Essential
- Excellent communication skills both verbal and written.
- Experience of using IT applications, inc: Word, Excel
- Experience in an Administration and Customer Care environment / team.
Desirable
- Knowledge of Camden community / children's services.
- Experience of working in a health or social care environment.
- Experience in working with SystmOne Clinical System
Other
Essential
- Understanding of equal opportunities and diversity.
- Ability to maintain quality in own work and encourage others to do so.
- Ability to identify own learning needs and to contribute to own development.
- Flexible and reliable.
- Calm and friendly manner.
- Willingness to undertake further training as required.
Person Specification
Qualifications
Essential
- Educated to GCSE standard ( A - C Grade ) or equivalent, including English Language and Maths
Desirable
- NVQ2 in customer service, office administration or relevant subject.
- ECDL
Skills
Essential
- Ability to develop and maintain high standards of communication both orally and in writing with people about difficult matters and in difficult situations
- Knowledge of using Microsoft Office packages to compose standard letters and reports, and data entry, along with excellent keyboard skills
- Able to work as an effective team member, building constructive relationships with warmth and empathy.
- Ability to prioritise and plan own workload to meet deadlines and competing demands including use of supervision as appropriate.
- Ability to treat service users and colleagues with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person
- Committed to providing a professional service and to working as part of a team
- An understanding of the importance of confidentiality and dealing with sensitive information.
- Ability to work under pressure
Experience
Essential
- Excellent communication skills both verbal and written.
- Experience of using IT applications, inc: Word, Excel
- Experience in an Administration and Customer Care environment / team.
Desirable
- Knowledge of Camden community / children's services.
- Experience of working in a health or social care environment.
- Experience in working with SystmOne Clinical System
Other
Essential
- Understanding of equal opportunities and diversity.
- Ability to maintain quality in own work and encourage others to do so.
- Ability to identify own learning needs and to contribute to own development.
- Flexible and reliable.
- Calm and friendly manner.
- Willingness to undertake further training as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
