Job summary
The Dental Out of Hours (OOH) service provides urgent dental care to the population of Buckinghamshire. It is hosted by CNWL Community Dental Service, part of CNWL NHS Foundation Trust.
The post holder will work weekday evening sessions (3.5 hours), weekend sessions (8 hours) and/or Bank Holiday sessions (8 hours) which will be allocated on a rota basis to ensure that they are available to all direct reports.
They will need to carry out dental nursing duties to include assisting the dental clinician in treating patients.
- Maintain high standards in Infection Prevention Control
- Assist the patient on their treatment journey
- Provide triage
The post-holder will be an established leader with significant line management experience. They will be responsible for the line management of the OOH nurses including the direct responsibility for the human resources tasks such as undertaking appraisal and agreeing personal development plans, invoking HR policies and support/supervision.
Main duties of the job
Assist the Dental Operational Manager and Dental Nurse Manager in managing the clinic resources and coordinating the operation of the OOH service according to:
- Manage dental nursing staff including performing regular appraisals, development and monitoring of personal development plans
- Responsible for recruitment, selection and retention of dental nurses
- Take appropriate action in the handling of the Trust HR policies such as monitoring sickness absence, disciplinary, grievances and performance monitoring
- Retrieve and produce monthly reports for the senior management team on finance, activity and performance
- Effectively communicate in the management of complex financial and general enquiries from staff and patients
- Act as core configurer for computerised appointment and patient record system
- Responsibility for filing and recording systems, ensuring relevance, maintenance and updating
- Ensure that EDI claims are processed monthly to ensure activity accurately is recorded
- Carry out clerical duties associated with the running of the clinic, i.e. appointment making, monitoring referrals from 111, answering telephone calls and general enquiries, collection of mail, taking and accounting of monies received as necessary.
- Undertake specific duties delegated by the Clinicians, Senior management team and Dental Nurse Manager.
- May include stores/stock control duties at specified clinic as required.
Monitor and maintain stock levels of consumable items.
About us
We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providingtop quality caredepends on our ability to employ the best people.We're always looking torecruit outstanding peoplewho will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With adiverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
In order to fulfil the job responsibilities and the environment in which these responsibilities are carried out the job holder is required to:
- Maintain the highest standards of care and service, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole.
- Be aware of and follow at all times the relevant National and Local codes of practice in relation to their role and function. If you are in a post that requires registration with a professional body, you are required to maintain that registration with the appropriate professional body.
- Protect the confidentiality of personal information that you hold unless to do so would put any one at risk of significant harm. Keep accurate and professional records and information about staff, patients and clinical care, using the document based and computer-based systems in operation in the Trust. Work in accordance with local policies and procedures and the statutory frameworks, which govern confidentiality and data protection, information sharing and disclosure4. Take reasonable care of Health and Safety at work for you, your team and others; ensure compliance with health and safety standards and legislation; attend all relevant Health and Safety mandatory training.
- Responsible for general preparation and organisation of the surgery and the correct function of clinical equipment.
- Maintain high standards Infection Prevention Control.
- Ensure safe disposal of sharps and clinical waste.
- Constantly interpret the needs of patients, carers and clinicians and be able to deal with them promptly and efficiently.
- Work within the framework of National Guidance, Trust Policies and Service Local Operating Procedures.
- Assist the clinician with the completion of patient records, including the use of a computerised system.
- Empathetic manner required to provide reassurance and support for patients during their treatment.
- Present a clean, professional and tidy appearance at all times when on duty.
- Ensure that the surgery is welcoming and prepared for the type of patient and treatment planned.
- Provide chair-side assistance to the clinician to include treating special care patients with learning and/or physical disabilities, patients with complex medical conditions, diagnosed Mental Health conditions, anxious children and adults, acting under the supervision and direction of the clinician.
- May be required to assist in the provision of dental treatment on a domiciliary basis.
- May be required to assist when carrying out audits, screenings or epidemiological surveys including any related duties to support this
Job description
Job responsibilities
In order to fulfil the job responsibilities and the environment in which these responsibilities are carried out the job holder is required to:
- Maintain the highest standards of care and service, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole.
- Be aware of and follow at all times the relevant National and Local codes of practice in relation to their role and function. If you are in a post that requires registration with a professional body, you are required to maintain that registration with the appropriate professional body.
- Protect the confidentiality of personal information that you hold unless to do so would put any one at risk of significant harm. Keep accurate and professional records and information about staff, patients and clinical care, using the document based and computer-based systems in operation in the Trust. Work in accordance with local policies and procedures and the statutory frameworks, which govern confidentiality and data protection, information sharing and disclosure4. Take reasonable care of Health and Safety at work for you, your team and others; ensure compliance with health and safety standards and legislation; attend all relevant Health and Safety mandatory training.
- Responsible for general preparation and organisation of the surgery and the correct function of clinical equipment.
- Maintain high standards Infection Prevention Control.
- Ensure safe disposal of sharps and clinical waste.
- Constantly interpret the needs of patients, carers and clinicians and be able to deal with them promptly and efficiently.
- Work within the framework of National Guidance, Trust Policies and Service Local Operating Procedures.
- Assist the clinician with the completion of patient records, including the use of a computerised system.
- Empathetic manner required to provide reassurance and support for patients during their treatment.
- Present a clean, professional and tidy appearance at all times when on duty.
- Ensure that the surgery is welcoming and prepared for the type of patient and treatment planned.
- Provide chair-side assistance to the clinician to include treating special care patients with learning and/or physical disabilities, patients with complex medical conditions, diagnosed Mental Health conditions, anxious children and adults, acting under the supervision and direction of the clinician.
- May be required to assist in the provision of dental treatment on a domiciliary basis.
- May be required to assist when carrying out audits, screenings or epidemiological surveys including any related duties to support this
Person Specification
Qualifications
Essential
- Good general education up to GCSE O level standard / NVQ level 3 or equivalent experience.
- Full registration with General Dental Council.
- Management qualification (equivalent to NVQ level 3 and above)
- NVQ Customer Care certificates or equivalent experience within healthcare environment
Desirable
- Additional relevant Dental Nurse Certificate
- Post graduate nursing qualification or equivalent.
Experience
Essential
- Extensive experience in the management and training of dental nursing staff.
- An excellent knowledge, in all aspects, of the processing of patient fees.
- Experience of facilitation and team leadership.
- Experience of leading a team through change.
- Current or recent experience working as a dental nurse with clinical commitment in hospital, salaried or general dental service.
- Clerical experience of using dental software packages.
- Able to supervise trainees and unqualified staff.
Desirable
- Previous NHS Experience within an OOH service.
- Experience of assisting with provision of care under general anaesthesia.
- Experience of assisting with provision of care under inhalation sedation.
- Experience of assisting with provision of care on a domiciliary basis.
- Experience of working in secure settings.
- Experience of working with a dentist to carry out screenings or audits.
Knowledge
Essential
- Demonstrable knowledge of cross infection control standards.
- Demonstrable knowledge of HR/recruitment policy
Skills
Essential
- Ability to develop & maintain high standards of communication both orally and in writing with people about difficult matters & / in difficult situations
- Ability to maintain quality in own work and encourage others to do so.
Person Specification
Qualifications
Essential
- Good general education up to GCSE O level standard / NVQ level 3 or equivalent experience.
- Full registration with General Dental Council.
- Management qualification (equivalent to NVQ level 3 and above)
- NVQ Customer Care certificates or equivalent experience within healthcare environment
Desirable
- Additional relevant Dental Nurse Certificate
- Post graduate nursing qualification or equivalent.
Experience
Essential
- Extensive experience in the management and training of dental nursing staff.
- An excellent knowledge, in all aspects, of the processing of patient fees.
- Experience of facilitation and team leadership.
- Experience of leading a team through change.
- Current or recent experience working as a dental nurse with clinical commitment in hospital, salaried or general dental service.
- Clerical experience of using dental software packages.
- Able to supervise trainees and unqualified staff.
Desirable
- Previous NHS Experience within an OOH service.
- Experience of assisting with provision of care under general anaesthesia.
- Experience of assisting with provision of care under inhalation sedation.
- Experience of assisting with provision of care on a domiciliary basis.
- Experience of working in secure settings.
- Experience of working with a dentist to carry out screenings or audits.
Knowledge
Essential
- Demonstrable knowledge of cross infection control standards.
- Demonstrable knowledge of HR/recruitment policy
Skills
Essential
- Ability to develop & maintain high standards of communication both orally and in writing with people about difficult matters & / in difficult situations
- Ability to maintain quality in own work and encourage others to do so.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
