Job summary
ARC Hounslow is a service provided in partnership by CNWL and Phoenix Futures as a free and confidential service for people who live in the London Borough of Hounslow.
The service helps people break a cycle of addiction to substances such as heroin, cocaine, and new psychoactive substance as well as long term alcohol addiction.
We work with people at any stage of their alcohol or drug difficulties to provide a single point of access to assessment and treatment for problems.
Main duties of the job
- Joint working with partner agencies and the local Borough of Hounslow, including West Middlesex University Hospital, Health Centres / GP surgeries, Food Banks, Children's Centres, Job Centre Plus, etc.
- Face to face re-engagement, support and clinical reviews of clients who are hard to reach or cannot attend the service.
- Delivering Initial Brief Assessments and referring into ARC service where appropriate.
- Manage a small caseload of service users with co-occurring issues.
- Delivering training to local and partner agencies in the Borough of Hounslow.
About us
We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people. We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support staff by providing opportunities to develop their career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
We are recruiting for an Outreach Worker to facilitate and deliver alcohol and drug interventions in the community and to refer into the clinical service when required.
- Each service user will be assigned a keyworker who has the responsibility to make sure appropriate care is carried out by themselves and other members of the team.
- Written and verbal communication between team members will be in place and allow for continuity of care where needed.
- The post holder will be expected to see service users within Hounslows supported accommodation schemes and engage in support regarding their drug and/or alcohol use.
- To refer and empower service users to self-refer to Hounslows existing substance use treatment service, some of whom are reluctant to engage and continue to pose significant risk to their health through their substance use.
- To refer and signpost service users with complex needs including co-occurring mental health issues and experiences with homelessness to appropriate services.
- The post holder will be expected to attend accommodation schemes on council sites to support service users who are unable to attend the local substance use and harm reduction services.
- Treatment Outcome Profiles to be used to review service users progress in reducing their drug/alcohol use and changes in their overall wellbeing.
- Provide training sessions to staff in associated supported accommodation schemes and staff in the councils housing team with the goal of improving knowledge and confidence in supporting individuals with substance use presentations.
Job description
Job responsibilities
We are recruiting for an Outreach Worker to facilitate and deliver alcohol and drug interventions in the community and to refer into the clinical service when required.
- Each service user will be assigned a keyworker who has the responsibility to make sure appropriate care is carried out by themselves and other members of the team.
- Written and verbal communication between team members will be in place and allow for continuity of care where needed.
- The post holder will be expected to see service users within Hounslows supported accommodation schemes and engage in support regarding their drug and/or alcohol use.
- To refer and empower service users to self-refer to Hounslows existing substance use treatment service, some of whom are reluctant to engage and continue to pose significant risk to their health through their substance use.
- To refer and signpost service users with complex needs including co-occurring mental health issues and experiences with homelessness to appropriate services.
- The post holder will be expected to attend accommodation schemes on council sites to support service users who are unable to attend the local substance use and harm reduction services.
- Treatment Outcome Profiles to be used to review service users progress in reducing their drug/alcohol use and changes in their overall wellbeing.
- Provide training sessions to staff in associated supported accommodation schemes and staff in the councils housing team with the goal of improving knowledge and confidence in supporting individuals with substance use presentations.
Person Specification
Education and Qualifications
Essential
- Educated to Degree level or equivalent level of experience working with relevant client groups
- G.C.S.E/A levels or equivalent qualification and experience
Experience
Essential
- Experience of having worked in the NHS, or a similar clinical setting
- Experience of having worked with substance misuse groups
- Administering and co-ordinating outreach in a range of settings, including the organisation of different activities, prioritising tasks, monitoring and evaluating
- Delivery of workshops to a variety of users
- Experienced in using screening tool such as AUDIT C/AUDIT and delivering brief interventions
Skills and knowledge
Essential
- Excellent organisational & prioritising skills
- Proficient IT skills Microsoft Office (Word/Excel/Access)
- Excellent interpersonal and communication skills with range of individuals, including hard to reach client groups namely: Street drinking community, Homeless Clients, Drug Users, BAME
- Sound knowledge and understanding of the interventions for people misusing substances and barriers to these client groups accessing services
- Knowledge of current legislation and national guidance relating the client groups targeted
Attitudes, aptitudes, personal characteristics
Essential
- Ability to innovate and develop creative outreach activities
- Ability to support others and respond to their needs
- Able to manage competing priorities with confidence and working to tight deadlines
- Excellent attention to detail skills and able to produce high quality and accurate work
- Communicates and networks effectively. Successfully persuades and influences others. Relates to others in a confident and relaxed manner.
- Ability to work effectively as part of a team or by using on own initiative
- Ability to deliver on agreed objectives
- Ability to be flexible and respond to changing demands
Person Specification
Education and Qualifications
Essential
- Educated to Degree level or equivalent level of experience working with relevant client groups
- G.C.S.E/A levels or equivalent qualification and experience
Experience
Essential
- Experience of having worked in the NHS, or a similar clinical setting
- Experience of having worked with substance misuse groups
- Administering and co-ordinating outreach in a range of settings, including the organisation of different activities, prioritising tasks, monitoring and evaluating
- Delivery of workshops to a variety of users
- Experienced in using screening tool such as AUDIT C/AUDIT and delivering brief interventions
Skills and knowledge
Essential
- Excellent organisational & prioritising skills
- Proficient IT skills Microsoft Office (Word/Excel/Access)
- Excellent interpersonal and communication skills with range of individuals, including hard to reach client groups namely: Street drinking community, Homeless Clients, Drug Users, BAME
- Sound knowledge and understanding of the interventions for people misusing substances and barriers to these client groups accessing services
- Knowledge of current legislation and national guidance relating the client groups targeted
Attitudes, aptitudes, personal characteristics
Essential
- Ability to innovate and develop creative outreach activities
- Ability to support others and respond to their needs
- Able to manage competing priorities with confidence and working to tight deadlines
- Excellent attention to detail skills and able to produce high quality and accurate work
- Communicates and networks effectively. Successfully persuades and influences others. Relates to others in a confident and relaxed manner.
- Ability to work effectively as part of a team or by using on own initiative
- Ability to deliver on agreed objectives
- Ability to be flexible and respond to changing demands
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
