Job summary
Head of Quality Improvement Team
Band 8B
Due to the promotion of our current post holder, an exciting opportunity has arisen for a dynamic, innovative and highly motivated leader to join our Quality Improvement Team of highly skilled and dedicated improvement staff at Central and North West London NHS Foundation Trust as the Head of our Quality Improvement (QI) Team.
Our QI work at CNWL is already well established and we are seeking an experienced QI professional with a track record of improvement work to lead our QI operational activities. This is a crucial role for the department requiring delivery of a high quality and comprehensive service. You will need to have proven leadership and management skills, trained in QI methodologies, have the ability to inspire and be prepared to work across a broad spectrum of specialties and with a wide variety of staff.
Main duties of the job
Accountable to the Director of Improvement and working closely with the Trust Clinical QI Lead, you will be managing a team of dedicated staff who seek to deliver an ambitious QI programme across the organisation, supporting us in ensuring staff and Experts by Experience are at the heart of our continuous improvement.
You must have initiative and drive, be forward thinking and have the ability to influence a wide range of health professionals. We offer a supportive and friendly environment and we have a genuine and active commitment to personal and career development.
We are supportive of Flexible Working and appreciate the importance of ensuring that your successful career is complemented by a work/home life balance.
About us
Central and North West London NHS Foundation Trust (CNWL) began its Quality Improvement (QI) journey in 2017. Since then, the organisation has;
Created an Improvement Academy
Embedded Expert by Experience involvement in all our QI work
Developed a comprehensive accredited QI training programme
Embedded continuous improvement into its DNA
Aligned to our Trust Strategy and
Strengthened its improvement leadership
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
The Head of the Quality Improvement Team (HoQIT) provides leadership of the QI Team, and management and direction for the QI programme. The postholder will work with the Director of Improvement and the Trust QI Clinical Lead to continue to develop the QI programme and is responsible for overseeing implementation of the QI operations.
The HoQIT will oversee divisional and trustwide wide QI initiatives. This role will require a blend of science of improvement knowledge, project management skills and excellent stakeholder engagement skills to ensure the programme is considerate and additive to existing work taking place.
This postholder will have managerial responsibility for the entire QI Team and have three Improvement Advisors (IAs) as direct line reports.
In addition to leading and advising on large improvement programmes the HoQIT is a key member of the Improvement Academy faculty. As a trained Improvement Advisor the HoQIT will also contribute to developing and delivering training programmes as well as our wider learning system.
Job description
Job responsibilities
The Head of the Quality Improvement Team (HoQIT) provides leadership of the QI Team, and management and direction for the QI programme. The postholder will work with the Director of Improvement and the Trust QI Clinical Lead to continue to develop the QI programme and is responsible for overseeing implementation of the QI operations.
The HoQIT will oversee divisional and trustwide wide QI initiatives. This role will require a blend of science of improvement knowledge, project management skills and excellent stakeholder engagement skills to ensure the programme is considerate and additive to existing work taking place.
This postholder will have managerial responsibility for the entire QI Team and have three Improvement Advisors (IAs) as direct line reports.
In addition to leading and advising on large improvement programmes the HoQIT is a key member of the Improvement Academy faculty. As a trained Improvement Advisor the HoQIT will also contribute to developing and delivering training programmes as well as our wider learning system.
Person Specification
Education / Qualification
Essential
- Educated to Masters level or equivalent experience
- Management qualification or equivalent experience
- Improvement Advisor Qualification (or equivalent)
- Further specialist training in healthcare improvement
- Evidence of continuing professional development
- Improvement qualification / accreditation
Desirable
- Clinical qualification
- Coaching qualification
- Adult teaching qualification
- Q community membership
Experience
Essential
- Substantial experience in the application of improvement science within a healthcare setting
- Significant experience in advising and supporting improvement work
- Significant experience leading change within a complex environment
- Experience in coaching or mentoring other members of staff
- Experience of using statistical methods in evaluating performance (e.g. SPC)
- Experience of leading an organisational level programme of strategic importance
- Experience of managing a team within a healthcare setting
- Experience of budget management and maintaining financial controls
Desirable
- Experience in carrying out and writing up research
- Experience in working in partnership with external organisations
Skills and Knowledge
Essential
- Deep and broad knowledge of change management within healthcare
- Knowledge of culture and culture change
- Effective communicator with diverse audiences, across disciplines and bandings, and also with volunteers, Experts by Experience
- Demonstrates excellent listening, influencing and negotiation skills
- Detailed understanding of the NHS and key policy issues which affect improvement, performance and safety
- Project management experience and skills
- Ability to engage in constructive collaboration with internal and external stakeholders to achieve success
- Numerate, IT literate, analytical and able to use business intelligence effectively
Personal Qualities and Attributes
Essential
- Able to lead and work under pressure in a dynamic environment
- Diplomatic style
- Able to work positively with resistance to change
Other
Essential
- Able to travel across all sites within the Trust
- Willingness to be flexible and adaptable
- Willingness to adopt and exhibit CNWL values in everything you do
Person Specification
Education / Qualification
Essential
- Educated to Masters level or equivalent experience
- Management qualification or equivalent experience
- Improvement Advisor Qualification (or equivalent)
- Further specialist training in healthcare improvement
- Evidence of continuing professional development
- Improvement qualification / accreditation
Desirable
- Clinical qualification
- Coaching qualification
- Adult teaching qualification
- Q community membership
Experience
Essential
- Substantial experience in the application of improvement science within a healthcare setting
- Significant experience in advising and supporting improvement work
- Significant experience leading change within a complex environment
- Experience in coaching or mentoring other members of staff
- Experience of using statistical methods in evaluating performance (e.g. SPC)
- Experience of leading an organisational level programme of strategic importance
- Experience of managing a team within a healthcare setting
- Experience of budget management and maintaining financial controls
Desirable
- Experience in carrying out and writing up research
- Experience in working in partnership with external organisations
Skills and Knowledge
Essential
- Deep and broad knowledge of change management within healthcare
- Knowledge of culture and culture change
- Effective communicator with diverse audiences, across disciplines and bandings, and also with volunteers, Experts by Experience
- Demonstrates excellent listening, influencing and negotiation skills
- Detailed understanding of the NHS and key policy issues which affect improvement, performance and safety
- Project management experience and skills
- Ability to engage in constructive collaboration with internal and external stakeholders to achieve success
- Numerate, IT literate, analytical and able to use business intelligence effectively
Personal Qualities and Attributes
Essential
- Able to lead and work under pressure in a dynamic environment
- Diplomatic style
- Able to work positively with resistance to change
Other
Essential
- Able to travel across all sites within the Trust
- Willingness to be flexible and adaptable
- Willingness to adopt and exhibit CNWL values in everything you do
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
