Job summary
We are keen to recruit a dynamic and experienced senior operational manager who will work with a range of stakeholders in a fast paced and changing environment in Camden.
You will have need to have experience of and be comfortable with change, transformation and service improvement processes and human factors.
You will need to have energy, drive and ambition to manage across a wide geographical area, and be able to both work autonomously and also in partnership with key stakeholders, internal and external.
The post holder will develop credible relationships with our healthcare partners within the borough, including other NHS Trusts, the Local Authority , voluntary sector and North Central London Integrated Care Board (ICB) to maintain and further develop excellent high performing integrated services for our patient population. This will involve taking the lead on improvement initiatives and transformation streams of work such as implementing and mobilising new services.
Main duties of the job
The post holder will be expected to line manage staff from varying backgrounds, both clinical and non-clinical, ensuring that individual staff performance, appraisal and development is robustly undertaken to optimise both individual and organisational performance and that all staff have access to continuing professional education and development to maximise performance.
To support teams to perform effectively in service delivery and ensure effective positive communication whilst promoting both multi-disciplinary and multi-agency working.
To act as a senior champion influencing multi-disciplinary staff to make change, ensuring that service improvements are acceptable and sustainable across both professional and organisational boundaries.
Take responsibility for delivering on the Strategic Direction for Adult Community Services in Camden, working as an integral partner in the Inner London SMT,
About us
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.
We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.
As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
- To provide leadership to the Community Adult Services staff, ensuring clear communication of the Trust and Divisional values, vision, priorities and expectations to ensure the engagement of teams to deliver service of the highest quality.
- To manage the operating budget effectively, remain within the allocated resources for the financial year, including budget setting, projections and management across sub specialities. This includes appropriate understanding and implementation of Trust standing financial instructions.
- To act as an authorising signatory for capital and revenue budgets within agreed limits.
- To manage recourse utilisation and expenditure against control totals.
- To provide senior leadership in the development and delivery of integrated service models; working closely with the ICB, neighbourhoods, local authority and other partners in developing new and innovative packages including Integrated Neighbourhood Teams which address inequalities for people accessing services and improve the health and wellbeing of Camden residents.
- To take senior leadership role with the Local authority in relation to key initiatives e.g. Adult Safeguarding etc.
- To ensure adequate capacity within plans to enable achievement of the KPIs and other waiting time reduction targets.
- Take a leading role working with Adult specialities and other support departments to improve throughout and deliver significant productivity and efficiency gains and to maximise income opportunities.
- To hold service leads, team leaders and lead clinicians to account for delivery of their objectives through regular performance review meetings.
- Ensuring sufficient data availability within the division to monitor and track performance and to satisfy reporting requirements.
- To proactively monitor complex financial and performance information/targets and ensure they are maintained, taking action where necessary to address variances and providing appropriate input and challenge to clinical and business corrective plans where necessary.
- To investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events.
- Ensure that environmental standards are appropriate for safe and clean care delivery.
- To ensure that Adult Services objectives are relevant and in line with National Service Frameworks and policies, appropriate NICE guidance, the LAA and local and border commissioning intentions within a framework of effectiveness and efficiency.
- To formally deputise for the Community Services Director as required.
Managing Workforce:
- Provide senior leadership within the division, influencing service design and delivery.
- To lead, manage, motivate and develop staff so as to maintain the highest level of staff morale and to create a climate within the division characterised by high standards and openness ensuring that the perspective of clinical and other staff are heard and valued.
- To ensure that the division has in place effective arrangements for staff appraisal, training and development.
- To ensure that staff management arrangements are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained.
- Support managers and lead clinicians in the coaching, monitoring and development of staff.
- To ensure implementation of national and Trust workforce initiatives, including improving working lives, and European working time deliveries.
- To ensure delivery of the Workforce Strategy
- To continually review the workforce to ensure that it reflects the directorate service plans and priorities, implementing skill mix review, role redesign and changes to working practices as required.
- To continually question and challenge organisational status quo looking for new and innovative ways to improve service delivery and make the most effective use of resources.
Strategy, Change Management and Service Improvement:
- To identify both new opportunities for the individual services within the division, arising from changes in the external environment and internal innovation and potential threats and ways to respond to them.
- Contribute to the development and delivery of the Divisional strategy and policies, and ensure that the division supports the delivering of the requirements of the national NHS agenda, activity and capability requirements are available to support business plans, and that all compliance policies are followed.
- Lead change management programmes within the division and across the Community Health Division, ensuring completion of the most complex and challenging projects to time, budget and quality targets, ensuring successful implementation.
Job description
Job responsibilities
- To provide leadership to the Community Adult Services staff, ensuring clear communication of the Trust and Divisional values, vision, priorities and expectations to ensure the engagement of teams to deliver service of the highest quality.
- To manage the operating budget effectively, remain within the allocated resources for the financial year, including budget setting, projections and management across sub specialities. This includes appropriate understanding and implementation of Trust standing financial instructions.
- To act as an authorising signatory for capital and revenue budgets within agreed limits.
- To manage recourse utilisation and expenditure against control totals.
- To provide senior leadership in the development and delivery of integrated service models; working closely with the ICB, neighbourhoods, local authority and other partners in developing new and innovative packages including Integrated Neighbourhood Teams which address inequalities for people accessing services and improve the health and wellbeing of Camden residents.
- To take senior leadership role with the Local authority in relation to key initiatives e.g. Adult Safeguarding etc.
- To ensure adequate capacity within plans to enable achievement of the KPIs and other waiting time reduction targets.
- Take a leading role working with Adult specialities and other support departments to improve throughout and deliver significant productivity and efficiency gains and to maximise income opportunities.
- To hold service leads, team leaders and lead clinicians to account for delivery of their objectives through regular performance review meetings.
- Ensuring sufficient data availability within the division to monitor and track performance and to satisfy reporting requirements.
- To proactively monitor complex financial and performance information/targets and ensure they are maintained, taking action where necessary to address variances and providing appropriate input and challenge to clinical and business corrective plans where necessary.
- To investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events.
- Ensure that environmental standards are appropriate for safe and clean care delivery.
- To ensure that Adult Services objectives are relevant and in line with National Service Frameworks and policies, appropriate NICE guidance, the LAA and local and border commissioning intentions within a framework of effectiveness and efficiency.
- To formally deputise for the Community Services Director as required.
Managing Workforce:
- Provide senior leadership within the division, influencing service design and delivery.
- To lead, manage, motivate and develop staff so as to maintain the highest level of staff morale and to create a climate within the division characterised by high standards and openness ensuring that the perspective of clinical and other staff are heard and valued.
- To ensure that the division has in place effective arrangements for staff appraisal, training and development.
- To ensure that staff management arrangements are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained.
- Support managers and lead clinicians in the coaching, monitoring and development of staff.
- To ensure implementation of national and Trust workforce initiatives, including improving working lives, and European working time deliveries.
- To ensure delivery of the Workforce Strategy
- To continually review the workforce to ensure that it reflects the directorate service plans and priorities, implementing skill mix review, role redesign and changes to working practices as required.
- To continually question and challenge organisational status quo looking for new and innovative ways to improve service delivery and make the most effective use of resources.
Strategy, Change Management and Service Improvement:
- To identify both new opportunities for the individual services within the division, arising from changes in the external environment and internal innovation and potential threats and ways to respond to them.
- Contribute to the development and delivery of the Divisional strategy and policies, and ensure that the division supports the delivering of the requirements of the national NHS agenda, activity and capability requirements are available to support business plans, and that all compliance policies are followed.
- Lead change management programmes within the division and across the Community Health Division, ensuring completion of the most complex and challenging projects to time, budget and quality targets, ensuring successful implementation.
Person Specification
Qualifications & Training
Essential
- University degree or equivalent professional qualification
- Demonstrate capability and capacity for clinical service management at a senior level in a large, complex healthcare environment, including staff management, financial management and change management
Desirable
- MSc/MA relevant to post
- Relevant Clinical Professional qualification
Knowledge & Experience
Essential
- Senior managerial experience in a large and complex organisation preferably within the NHS
- Experience of working in senior management role within Adult Services (community, acute provider, local authority, commissioning)
- Demonstrate success in delivering change and performance with and through your management and clinical teams
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands
- Ability to manage and deliver to deadlines and within resources.
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- A good understanding of the changing NHS environment; particularly in relation to community services
- A detailed understanding of the national agenda for Adult services - both legislative and direction of travel
- Track record of undertaking and completing significant projects
- Ability to relate to people of all disciplines and at all levels within the organisation
- Prioritising and managing workload within a busy operational role
- Self -motivated and autonomous
Desirable
- Previous experience of managing community services
- Breadth of management experience in different environments/across different areas (NHS or non NHS)
Person Specification
Qualifications & Training
Essential
- University degree or equivalent professional qualification
- Demonstrate capability and capacity for clinical service management at a senior level in a large, complex healthcare environment, including staff management, financial management and change management
Desirable
- MSc/MA relevant to post
- Relevant Clinical Professional qualification
Knowledge & Experience
Essential
- Senior managerial experience in a large and complex organisation preferably within the NHS
- Experience of working in senior management role within Adult Services (community, acute provider, local authority, commissioning)
- Demonstrate success in delivering change and performance with and through your management and clinical teams
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands
- Ability to manage and deliver to deadlines and within resources.
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- A good understanding of the changing NHS environment; particularly in relation to community services
- A detailed understanding of the national agenda for Adult services - both legislative and direction of travel
- Track record of undertaking and completing significant projects
- Ability to relate to people of all disciplines and at all levels within the organisation
- Prioritising and managing workload within a busy operational role
- Self -motivated and autonomous
Desirable
- Previous experience of managing community services
- Breadth of management experience in different environments/across different areas (NHS or non NHS)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
