Job summary
Service Manager to the Integrated Discharge Team in CNWL
A fantastic secondment opportunity has arisen in CNWL's Integrated Discharge Team (IDT) within the Urgent Care service.
The post holder will operationally and clinically lead the IDT service within CNWL's London region. This is an exciting opportunity to join a growing, creative and innovative service and work collaboratively with the Deputy Head of Urgent Care in developing the service.
We are looking for an experienced Social Worker who is already working in a band 7 or 8A or an equivalent grade within the NHS or Adult Social Care to join our team. Perspective applicant should have some management experience of leading a team or service and is looking for more responsibility and a new challenges.
This dynamic service has been running since 2022, offering health and social care input to identify and eliminate barriers to service users discharge.
The IDT Service Manager will have managerial responsibility for the day to day running of the service, reporting directly to and working closely with the Deputy Head of Urgent Care. They will provide senior management and clinical input support to the team, playing a key role in building internal and external multiagency interfaces.
The IDT Service Manager will generally work a Monday to Friday 9-5 work pattern, although may be expected to work flexibly at times dependent on the needs of the service. Generally shift and night working is not required in this role.
Main duties of the job
- The post holder will work within the Urgent Care Service pathway, providing operational management and clinical leadership to the Integrated Discharge Teams.
- - Provide clinical oversight, whilst delivering key performance indicators.
- - The post holder will be the Senior Social work lead providing expert advice on social work legislation, trust and adult social care policy and procedures to unlock barriers so safe and effective discharges progress without delay.
- - The post holder will work with the Urgent Care Service Senior Management Team to deliver the vision of the Trust to provide a quality led service.
- -Be an expect in social work, working collaboratively to meet the strategic direction of the service whilst developing the service and team of professionals.
- - The role, the post holder will have co-operational management for the management of VCSE contracts for the IDT service.
- - Manage a case load of service users within the IDT framework providing expert clinical guidance to fellow social workers within the service and MDTs during case reviews.
About us
- You will be joining of of the largest mental health trusts in London, which employs over 7000 staff across London and Milton Keynes.
- You will have exceptional opportunities to learn in the role and develop your career.
- You will have access to numerous staff benefits that are open to all employees.
- You will be assisted and supervised in your role by deputy head of urgent care, who is the service lead for the Integrated Discharge Team.
Job description
Job responsibilities
Job Responsibilities
Leadership / Managerial
- To provide operational and management functions for Integrated Discharge Team and related VCSE contracts
- To be the Senior Social work lead within the service providing social work leadership, management and advice.
- To operationally manage and lead the IDT team and make appropriate operational decisions to ensure effective running of the IDT.
- To provide management and clinical supervision to the social worker and support staff in IDT team.
- Provide a visible, accessible and authoritative presence to all staff associated with the IDT service.
- To support the development of the strategic direction for the Urgent Care Service in line with national policies and locally identified health needs
- Lead on interface with Local authority staff in regards to inpatients under the care of IDT.
- To play a key role is the promotion of the IDT service.
- Provide senior clinical on-call advice to in relation to IDT issues
- To participate in local and Trust wide bed management meetings and local interface meetings on behalf of the IDT service as required.
- To monitor Tableau and analyse data sets for the IDT service.
- To support take forward new service developments in relation to IDT line with Trust priorities and alongside the transformation team.
- Support inpatient services in regards to transfer and repatriation of Foreign Nationals.
- To manage a range of processes and systems across the service to support the effective running of IDT.
- To lead on the learning and development plan for IDT, ensuring that developmental requirements are in place for all staff in line with the knowledge and skills framework
- To lead change management in the implementation of service development and transformation in response to latest evidence-based practice, local strategic needs assessments and the requirements of commissioned contractual agreements.
- To create a culture in which innovative ideas can flourish and provide vision and inspiration to enable staff to deliver support effectively.
- To ensure effective performance management and professional and clinical leadership of the workforce
- To ensure the IDT service is cost effective and delivered within budget
- To deliver robust financial management in line with Division and Trust targets, including Cost Improvement Programs
- To ensure IDT meets care quality and performance management standards and are compliant with all regulatory requirements and standards.
- To represent the Service and Trust at external meetings with stakeholders when required
- To ensure the safeguarding agenda is firmly embedded in service delivery at all levels
- To act at all times as a positive role model and advocate both for individual staff and CNWL.
- To provide cross-cover for the Stepdown Service Manager / service when required
Management of Service Delivery and Service Development:
- To work with the IDT and as part of a multi-disciplinary team to provide discharge planning support where necessary and support case management for the most complex group of patients.
- Promote referrals into the Complex Care Forum
- To monitor the VCSE contracts and the adherence to these contracts.
- To monitor the IDT service objectives and report on deliverance monthly.
- To support the IDT team to case manage and co-ordinate the discharge plans for patients requiring integrated support in the community.
- To ensure smooth and timely communication between the Trust and partner agencies involved in patient discharge / transfer of care to avoid unnecessary delays
- To support the IDT in managing the patient pathway and flow through effective case management, working with an integrated approach with all partners
- To ensure that systems are in place to monitor stakeholders views of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development and continuous improvement
- To participate in the evaluation of the services provided within Mental Health Services and actively promote service development including undertaking relevant audit and research.
- To ensure that IDT contributes fully to the development of the business plan for the Division and assists in the setting of strategic objectives for the Service
- To ensure the IDT is kept up to date with legislative and policy changes and developments
- To ensure the Patient Flow Team can identify patients whose discharge can be expedited and proactively expedite / escalate issues in real time.
- Assist in the interpretation of complex data to produce detailed, concise reports and models to assist the Trust with decision making for best patient care and the home first approach.
- To support IDT teams to ensure that the Discharge Barrier tool is appropriately completed in all inpatient areas, and that the multidisciplinary and community teams are engaged and actively progressing patients discharges utilising the DBT.
- To support the IDT in managing the patient pathway and flow including recognition of the need for escalation of delays in transfers of care (CRFD)
- Support IDT Teams and ward based multi-disciplinary teams in making timely referrals and progressing discharge arrangements, addressing areas of concern and offering advice and practical support to enhance discharge plans
- Work to co-ordinate the IDT team to ensure the timely completion of key documentation to support discharge planning: Care Act documentation, Advance Care plans, RAP, Trusted Assessor etc.
- To support the IDT teams in developing processes to ensure all patients have a discharge plan developed by the ward within 72 hours of admission
- To deliver service improvement through the continuous development of integrated multi-disciplinary team working and care pathways.
- To participate in local and national clinical networks in order to promote evidence based clinical developments which improve patient care
Job description
Job responsibilities
Job Responsibilities
Leadership / Managerial
- To provide operational and management functions for Integrated Discharge Team and related VCSE contracts
- To be the Senior Social work lead within the service providing social work leadership, management and advice.
- To operationally manage and lead the IDT team and make appropriate operational decisions to ensure effective running of the IDT.
- To provide management and clinical supervision to the social worker and support staff in IDT team.
- Provide a visible, accessible and authoritative presence to all staff associated with the IDT service.
- To support the development of the strategic direction for the Urgent Care Service in line with national policies and locally identified health needs
- Lead on interface with Local authority staff in regards to inpatients under the care of IDT.
- To play a key role is the promotion of the IDT service.
- Provide senior clinical on-call advice to in relation to IDT issues
- To participate in local and Trust wide bed management meetings and local interface meetings on behalf of the IDT service as required.
- To monitor Tableau and analyse data sets for the IDT service.
- To support take forward new service developments in relation to IDT line with Trust priorities and alongside the transformation team.
- Support inpatient services in regards to transfer and repatriation of Foreign Nationals.
- To manage a range of processes and systems across the service to support the effective running of IDT.
- To lead on the learning and development plan for IDT, ensuring that developmental requirements are in place for all staff in line with the knowledge and skills framework
- To lead change management in the implementation of service development and transformation in response to latest evidence-based practice, local strategic needs assessments and the requirements of commissioned contractual agreements.
- To create a culture in which innovative ideas can flourish and provide vision and inspiration to enable staff to deliver support effectively.
- To ensure effective performance management and professional and clinical leadership of the workforce
- To ensure the IDT service is cost effective and delivered within budget
- To deliver robust financial management in line with Division and Trust targets, including Cost Improvement Programs
- To ensure IDT meets care quality and performance management standards and are compliant with all regulatory requirements and standards.
- To represent the Service and Trust at external meetings with stakeholders when required
- To ensure the safeguarding agenda is firmly embedded in service delivery at all levels
- To act at all times as a positive role model and advocate both for individual staff and CNWL.
- To provide cross-cover for the Stepdown Service Manager / service when required
Management of Service Delivery and Service Development:
- To work with the IDT and as part of a multi-disciplinary team to provide discharge planning support where necessary and support case management for the most complex group of patients.
- Promote referrals into the Complex Care Forum
- To monitor the VCSE contracts and the adherence to these contracts.
- To monitor the IDT service objectives and report on deliverance monthly.
- To support the IDT team to case manage and co-ordinate the discharge plans for patients requiring integrated support in the community.
- To ensure smooth and timely communication between the Trust and partner agencies involved in patient discharge / transfer of care to avoid unnecessary delays
- To support the IDT in managing the patient pathway and flow through effective case management, working with an integrated approach with all partners
- To ensure that systems are in place to monitor stakeholders views of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development and continuous improvement
- To participate in the evaluation of the services provided within Mental Health Services and actively promote service development including undertaking relevant audit and research.
- To ensure that IDT contributes fully to the development of the business plan for the Division and assists in the setting of strategic objectives for the Service
- To ensure the IDT is kept up to date with legislative and policy changes and developments
- To ensure the Patient Flow Team can identify patients whose discharge can be expedited and proactively expedite / escalate issues in real time.
- Assist in the interpretation of complex data to produce detailed, concise reports and models to assist the Trust with decision making for best patient care and the home first approach.
- To support IDT teams to ensure that the Discharge Barrier tool is appropriately completed in all inpatient areas, and that the multidisciplinary and community teams are engaged and actively progressing patients discharges utilising the DBT.
- To support the IDT in managing the patient pathway and flow including recognition of the need for escalation of delays in transfers of care (CRFD)
- Support IDT Teams and ward based multi-disciplinary teams in making timely referrals and progressing discharge arrangements, addressing areas of concern and offering advice and practical support to enhance discharge plans
- Work to co-ordinate the IDT team to ensure the timely completion of key documentation to support discharge planning: Care Act documentation, Advance Care plans, RAP, Trusted Assessor etc.
- To support the IDT teams in developing processes to ensure all patients have a discharge plan developed by the ward within 72 hours of admission
- To deliver service improvement through the continuous development of integrated multi-disciplinary team working and care pathways.
- To participate in local and national clinical networks in order to promote evidence based clinical developments which improve patient care
Person Specification
Education / Qualification
Essential
- oBachelor's degree or equivalent social work qualification
- oHas an active Social Work registration with the relevant body
- oHave experience of performance analysis, monitoring and management experience in the NHS or equivalent local authority employer
- oEvidence of continuing professional development.
Desirable
- Working towards or have an MSc
Experience
Essential
- oSignificant NHS/ASC performance and / or clinical experience at Band 7 or equivalent or higher grade within your current role
- oDemonstrable management and leadership experience
- oExperience and understanding of NHS performance and transformation framework
- oAble to demonstrate high level of personal professional autonomy and accountability
- oMulti-agency working / working across service and departments interfaces
- oTeam management, including recruitment, appraisals and staff development
- oAbility to influence service development and delivery
- oAble to demonstrate innovation in practice/service development and delivery
- oExperience of undertaking research and/or audit
- oUnderstanding of governance and risk management processes and its impact on practice
- oAbility to manage and deliver to deadlines and within resources
- oAbility to relate to people of all disciplines and at all levels within the organisation
- oPrioritising and managing workload within a busy operational role
- oKnowledge of key issues relating to developments in adult mental health services at a local and national level
- oExperience of direct accountability for service quality
- oExperience of writing and presenting reports
- oKnowledge and understanding of Urgent Care processes within a mental health setting
Desirable
- oUse of SystmOne
- oNHS Performance systems
- oUse of Tableau
Person Specification
Education / Qualification
Essential
- oBachelor's degree or equivalent social work qualification
- oHas an active Social Work registration with the relevant body
- oHave experience of performance analysis, monitoring and management experience in the NHS or equivalent local authority employer
- oEvidence of continuing professional development.
Desirable
- Working towards or have an MSc
Experience
Essential
- oSignificant NHS/ASC performance and / or clinical experience at Band 7 or equivalent or higher grade within your current role
- oDemonstrable management and leadership experience
- oExperience and understanding of NHS performance and transformation framework
- oAble to demonstrate high level of personal professional autonomy and accountability
- oMulti-agency working / working across service and departments interfaces
- oTeam management, including recruitment, appraisals and staff development
- oAbility to influence service development and delivery
- oAble to demonstrate innovation in practice/service development and delivery
- oExperience of undertaking research and/or audit
- oUnderstanding of governance and risk management processes and its impact on practice
- oAbility to manage and deliver to deadlines and within resources
- oAbility to relate to people of all disciplines and at all levels within the organisation
- oPrioritising and managing workload within a busy operational role
- oKnowledge of key issues relating to developments in adult mental health services at a local and national level
- oExperience of direct accountability for service quality
- oExperience of writing and presenting reports
- oKnowledge and understanding of Urgent Care processes within a mental health setting
Desirable
- oUse of SystmOne
- oNHS Performance systems
- oUse of Tableau
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
