CAMHS Service Manager - Tier 4

Central and North West London NHS Foundation Trust

This job is now closed

Job summary

This great opportunity to join specialist CAMHS has arisen because the current post holder is leaving us for a more senior role. The role would suit someone with a good understanding of inpatient mental health and exceptional organisation skills.

The post holder has managerial responsibility for the effective operational running of the CAMHS Inpatients Services and ACTS (Adolescent Community Treatment Service) and to ensure there is robust and safe clinical management and financial management in line with Trust and Divisional targets.

The post holder will work with the Head of Service to ensure that the strategic direction, as defined within the service, is effectively implemented at an operational level. The post holder is a member of the Senior Management Team and as such has a responsibility to participate in the management of the service and provide sound advice and guidance to the Service Director.

We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Wherever you wish to work and whatever stage of your career you're at, there's always a place for you at CNWL.

To find out more about working in CAMHS please CLICK HERE for one of our CAMHS video.

Main duties of the job

To ensure staff are sufficiently trained to carry out their roles
To maintain safe staffing levels
To ensure there are safe, effective and timely interfaces with CAMHS teams and other services
To ensure robust triage processes are implemented in the CRP that considers risk, health,safeguarding and social care needs and signposts accordingly
To ensure effective performance management and professional and clinical leadership of the workforce
To deliver effective leadership and direction to the service
To ensure services are cost effective and delivered within budget
To lead change management in the implementation of service development strategies of the service
To create a culture in which innovative ideas and strategies can flourish and provide vision and inspiration to enable staff to deliver care more effectively.
To deliver robust financial management in line with Service Line, Divisional and Trust targets, including the realistic Cost Improvement Programmes (CIP)
To ensure services meet care quality and performance management standards
To represent CAMHS at external meetings with stakeholders as delegated by line manager

About us

We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.

We expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.

We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.

We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Date posted

12 February 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,718 to £76,271 a year Per Annum inc HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

333-G-CA-1352

Job locations

Lavender Walk

Nightingale Place

London

SW10 9NG

Job description

Job responsibilities

Policy and Service Development:

To ensure necessary systems and processes are maintained, to provide accurate reports on referrals, waiting times, demand on the service, service user experience and other key performance indicators

To ensure the referral and access team routinely considers eligibility thresholds when triaging referrals and responding to enquiries for CAMHS and has the knowledge base to signpost elsewhere where appropriate.
To participate in the strategic planning process within the Service Line, Division and Trust
To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements
To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales
To ensure that systems are in place to monitor stakeholders views of services and ensure that service users: children, young people, parents and carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development
To ensure that this service contributes fully to the development of the service line and assists in the setting of strategic objectives for the CAMHS service
To identify new business opportunities within the service and take a key role in developing new business cases
To ensure the delivery of clinical and care quality standards and objectives
To ensure the service is kept up to date with legislative and policy changes and developments
As a member of the senior management team, contribute to the establishment of new services that meet national and local requirements
To assume responsibility for further delegated areas of lead responsibility either within the
service and/or across the service line as required by the Service Director this will depend upon professional background
To work in partnership with the clinical lead to ensure the service has clear and responsive
operational policies, procedures and protocols in partnership with local providers if required.
Ensure that the teams they manage are trained and skilled in recognising potential risk and Safeguarding issues.
Ensure effective systems are in place to prevent and reduce the risk of significant harm to children and young people from abuse or other types of exploitation

Management of Resources:

Ensuring the directory of local services available to service users is kept up to date is accessible, and routinely used by referral and access staff
To ensure the effective operational running of services, providing a framework for achieving the organisational objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures
To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures, implementing Cost Improvement Programmes plans as required
To prepare accurate financial information, in liaison with the Finance Department for inclusion within business cases and bids, as and when they arise
To ensure that issues of race, culture and gender are fully considered in service provision and are appropriate to the needs of the diverse community and within the statutory framework and the equal opportunities policy
To ensure that buildings, service centres and sites are maintained to agreed standards and meet Health and Safety requirements
To implement the Trusts information/data procedures and participate in the collection and reporting of statistical information
To ensure that services achieve performance targets as agreed on an ongoing basis

Human resource management:

To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning.
To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery
To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal
To ensure staff are provided with learning and development opportunities appropriate to their needs, within financial constraints
To ensure staffing levels and skill mix fully and effectively meet the needs of the services, within financial constraints
To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation

Communication:

To ensure effective communication both within the service, across CAMHS and with external partners such as adult mental health, T4 providers and local authorities.
To take the lead in ensuring effective communication channels exist to all staff within the team and CAMHS
To investigate complaints and liaise with service users/carers/parents
To develop and maintain links with external agencies such as Commissioners, local authority, adult mental health, acute hospitals, user groups, voluntary sector organisations, police, LAS
To promote the Trusts services and positively enhance the Trusts corporate image internally and with external agencies

Job description

Job responsibilities

Policy and Service Development:

To ensure necessary systems and processes are maintained, to provide accurate reports on referrals, waiting times, demand on the service, service user experience and other key performance indicators

To ensure the referral and access team routinely considers eligibility thresholds when triaging referrals and responding to enquiries for CAMHS and has the knowledge base to signpost elsewhere where appropriate.
To participate in the strategic planning process within the Service Line, Division and Trust
To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements
To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales
To ensure that systems are in place to monitor stakeholders views of services and ensure that service users: children, young people, parents and carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development
To ensure that this service contributes fully to the development of the service line and assists in the setting of strategic objectives for the CAMHS service
To identify new business opportunities within the service and take a key role in developing new business cases
To ensure the delivery of clinical and care quality standards and objectives
To ensure the service is kept up to date with legislative and policy changes and developments
As a member of the senior management team, contribute to the establishment of new services that meet national and local requirements
To assume responsibility for further delegated areas of lead responsibility either within the
service and/or across the service line as required by the Service Director this will depend upon professional background
To work in partnership with the clinical lead to ensure the service has clear and responsive
operational policies, procedures and protocols in partnership with local providers if required.
Ensure that the teams they manage are trained and skilled in recognising potential risk and Safeguarding issues.
Ensure effective systems are in place to prevent and reduce the risk of significant harm to children and young people from abuse or other types of exploitation

Management of Resources:

Ensuring the directory of local services available to service users is kept up to date is accessible, and routinely used by referral and access staff
To ensure the effective operational running of services, providing a framework for achieving the organisational objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures
To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures, implementing Cost Improvement Programmes plans as required
To prepare accurate financial information, in liaison with the Finance Department for inclusion within business cases and bids, as and when they arise
To ensure that issues of race, culture and gender are fully considered in service provision and are appropriate to the needs of the diverse community and within the statutory framework and the equal opportunities policy
To ensure that buildings, service centres and sites are maintained to agreed standards and meet Health and Safety requirements
To implement the Trusts information/data procedures and participate in the collection and reporting of statistical information
To ensure that services achieve performance targets as agreed on an ongoing basis

Human resource management:

To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning.
To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery
To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal
To ensure staff are provided with learning and development opportunities appropriate to their needs, within financial constraints
To ensure staffing levels and skill mix fully and effectively meet the needs of the services, within financial constraints
To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation

Communication:

To ensure effective communication both within the service, across CAMHS and with external partners such as adult mental health, T4 providers and local authorities.
To take the lead in ensuring effective communication channels exist to all staff within the team and CAMHS
To investigate complaints and liaise with service users/carers/parents
To develop and maintain links with external agencies such as Commissioners, local authority, adult mental health, acute hospitals, user groups, voluntary sector organisations, police, LAS
To promote the Trusts services and positively enhance the Trusts corporate image internally and with external agencies

Person Specification

Qualifications

Essential

Education to Master's Degree Level or Equivalent Related Life Learning Experience
Recognised Senior Management Training in Leadership, Policy and Strategy

Previous Current Experience

Essential

Counselling or supervision
Evidence of on-going personal development
Experience of organising and chairing of small/large steering group
Experience of policy development and strategic planning
Experience of exposure to partnership planning group at senior level
Extensive senior clinical/managerial experience in Mental Health
Experience in working with multidisciplinary team
Experience of managing a sector/borough team including senior management and clinicians
Experience of Budget Management
Experience of clinical governance development and implementation
Experience of working with users and carers group
Experience of interagency partnership working
Experience of operational management at a senior level

Desirable

Information and Quality Systems
Contracts management
Business management
Community engagement
Experience of Child and Adolescent Mental Health Services /Eating Disorders
Educated to Master's Degree Level or Equivalent related Life Learning Experience

Skills, Knowledge Abilities

Essential

Performance Management
Strategic and Service planning
Organisational behaviour and Culture Change
Ability to lead the development of the service and staff
Working to tight deadlines
Able to lead project and develop services

Desirable

Knowledge and understanding of government policy development for CAMHS and Eating Disorders

Person Specification

Qualifications

Essential

Education to Master's Degree Level or Equivalent Related Life Learning Experience
Recognised Senior Management Training in Leadership, Policy and Strategy

Previous Current Experience

Essential

Counselling or supervision
Evidence of on-going personal development
Experience of organising and chairing of small/large steering group
Experience of policy development and strategic planning
Experience of exposure to partnership planning group at senior level
Extensive senior clinical/managerial experience in Mental Health
Experience in working with multidisciplinary team
Experience of managing a sector/borough team including senior management and clinicians
Experience of Budget Management
Experience of clinical governance development and implementation
Experience of working with users and carers group
Experience of interagency partnership working
Experience of operational management at a senior level

Desirable

Information and Quality Systems
Contracts management
Business management
Community engagement
Experience of Child and Adolescent Mental Health Services /Eating Disorders
Educated to Master's Degree Level or Equivalent related Life Learning Experience

Skills, Knowledge Abilities

Essential

Performance Management
Strategic and Service planning
Organisational behaviour and Culture Change
Ability to lead the development of the service and staff
Working to tight deadlines
Able to lead project and develop services

Desirable

Knowledge and understanding of government policy development for CAMHS and Eating Disorders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information