Job summary
To be responsible for providing administrative support to a team, which will include word processing, receiving and disseminating information, maintaining electronic database/s, general reception duties and other administrative tasks to assist the Liaison and Diversion Team in carrying out a range of clinical/non clinical activity efficiently and effectively?
The post will be supervised and the post holder will be required to work as part of a support team assisting other administrative staff, sharing work and providing cover for leave purposes as necessary.
The post holder will be providing administrative task for the Liaison and Diversion Practitioners based Willesden Magistrate's Court, Harrow Crown Court, Wembley and Colindale Police Custody.
Main duties of the job
- Completing monthly data submissions
- Minute taking for meetings
- Office diary management
- Organising own calendar and diary
- Maintaining and updating the teams share drive
- Answering office phone and mobile phone to support other partner agencies with requests
- Sharing information with partner agencies
- Responsible for managing team emails
- Ordering equipment and supplies for the team
- Attending admin and data meetings and feeding back to the team
- Scanning and photocopying
- Supporting/ covering other admin staff with meetings
About us
The CNWL Liaison and Diversion teams are part of a highly respected and innovative service that works currently across health and social services and the criminal justice system in central and North West London.
The post holder will work as an integral part of the Liaison and Diversion Team. This could include liaising with Service Users and Carers, legal representatives, Probation & Social Services, Police, Housing, Community Mental Health Services, Inpatient Services, GP's and various internal and external statutory and voluntary support agencies and departments.
Job description
Job responsibilities
- To input and retrieve service user details and statistical data into the relevant Trust and local authority service user information systems.
- To work with administrative colleagues to set up and maintain effective filing systems for the team and to record the movement of any paper-based service user or team records according to Trust and local authority policy and procedures.
- To assist the team to carry out any audits of team records and ensure that records are archived as and when appropriate.
- To ensure that the confidentiality of service user related information is maintained through careful and secure systems of work, and with an awareness of the Data Protection Act.
Job description
Job responsibilities
- To input and retrieve service user details and statistical data into the relevant Trust and local authority service user information systems.
- To work with administrative colleagues to set up and maintain effective filing systems for the team and to record the movement of any paper-based service user or team records according to Trust and local authority policy and procedures.
- To assist the team to carry out any audits of team records and ensure that records are archived as and when appropriate.
- To ensure that the confidentiality of service user related information is maintained through careful and secure systems of work, and with an awareness of the Data Protection Act.
Person Specification
Education and Qualifications
Essential
- GCSE or other equivalent qualification
- oRSA III or NVQ III or substantial secretarial/administrative experience
Desirable
- ECDL
- NVQ in customer Care
Previous Experience
Essential
- oPrevious administrative/secretarial experience
Desirable
- NHS/Health related/Mental Health experience
Skills & Knowledge
Essential
- Able to communicate clearly in both written and verbal English
- Knowledge of a range of secretarial and office procedures
- Knowledge of Microsoft Windows packages including Word, Excel
- Able to prioritise work and work unsupervised
- Able to work cooperatively as part of a team and build and maintain successful working relationships with staff in a variety of different roles
- Good interpersonal skills, both face to face and over the telephone
- Able to work in an efficient, systematic and flexible manner
- Able to treat Service Users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
Person Specification
Education and Qualifications
Essential
- GCSE or other equivalent qualification
- oRSA III or NVQ III or substantial secretarial/administrative experience
Desirable
- ECDL
- NVQ in customer Care
Previous Experience
Essential
- oPrevious administrative/secretarial experience
Desirable
- NHS/Health related/Mental Health experience
Skills & Knowledge
Essential
- Able to communicate clearly in both written and verbal English
- Knowledge of a range of secretarial and office procedures
- Knowledge of Microsoft Windows packages including Word, Excel
- Able to prioritise work and work unsupervised
- Able to work cooperatively as part of a team and build and maintain successful working relationships with staff in a variety of different roles
- Good interpersonal skills, both face to face and over the telephone
- Able to work in an efficient, systematic and flexible manner
- Able to treat Service Users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
