Job summary
ARC Milton Keynes is a service provided in partnership by CNWL and We Are With You as a free and confidential service for people who live in Milton Keynes.
The service helps people break a cycle of addiction to substances such as heroin, cocaine, and new psychoactive substance as well as long term alcohol or gambling addictions.
We work with people at any stage of their alcohol, drug or gambling difficulties to provide a single point of access to assessment and treatment for problems.
We recognise the importance of providing treatment for both the substance misuse problem, as well as any associated emotional / mental health issues.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
To be an active member of the multidisciplinary Team.
To be responsible for providing administrative, secretarial support to the team, which will include word processing, post distribution, receiving and disseminating information, maintaining electronic database/s, general duties and other administrative tasks to assist the Team in carrying out a range of clinical/non-clinical activity efficiently and effectively.
The post will be supervised and the post holder will be required to work as part of a support team assisting other administrative staff, sharing work and providing cover for leave purposes as necessary.
About us
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. Were always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
the post holder will be expected to:
- To prepare documents (letters, agendas, reports, etc) by copy or audio typing using a range of appropriate computer software, ensuring all policies and procedures are adhered to. To take minutes in meetings
- To deal with telephone calls, post and direct contact with service users, internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant members of staff and taking messages when necessary. The telephone system is online and operated via the PC
- To input data to a Patient Care Record System (SystmOne), upload scanned documents, add appointments and send letters using the integrated word facility
- To deal with telephone calls, correspondence and direct contact with clients and internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and referring complex/clinical matters to relevant members of staff or duty
- To maintain an effective online filing system for the team
- To ensure the maintenance of adequate stock levels of stationery and other equipment at all times
Job description
Job responsibilities
the post holder will be expected to:
- To prepare documents (letters, agendas, reports, etc) by copy or audio typing using a range of appropriate computer software, ensuring all policies and procedures are adhered to. To take minutes in meetings
- To deal with telephone calls, post and direct contact with service users, internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant members of staff and taking messages when necessary. The telephone system is online and operated via the PC
- To input data to a Patient Care Record System (SystmOne), upload scanned documents, add appointments and send letters using the integrated word facility
- To deal with telephone calls, correspondence and direct contact with clients and internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and referring complex/clinical matters to relevant members of staff or duty
- To maintain an effective online filing system for the team
- To ensure the maintenance of adequate stock levels of stationery and other equipment at all times
Person Specification
Education and Qualifications
Essential
- NVQ Level II or RSA Level II or equivalent experience
Knowledge and Skills
Desirable
- Knowledge of Client Administration Systems (SystmOne)
Experience
Essential
- oRelevant qualification or experience plus secretarial/administration experience.
- oExperience of dealing with members of the public both face to face and on the phone.
Desirable
- Work within multidisciplinary teams.
Person Specification
Education and Qualifications
Essential
- NVQ Level II or RSA Level II or equivalent experience
Knowledge and Skills
Desirable
- Knowledge of Client Administration Systems (SystmOne)
Experience
Essential
- oRelevant qualification or experience plus secretarial/administration experience.
- oExperience of dealing with members of the public both face to face and on the phone.
Desirable
- Work within multidisciplinary teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
