Job summary
This role has oversight of the administrative process which supports the Health Visiting programme for Children's Developmental Reviews at 9-12 and 24-30 months. With a team of Band 3 administrators you will be responsible for preparing the cohort of children to be invited for these reviews, scheduling clinics on SystmOne and sending invites to parents.
The role also acts as a deputy to the Health Visiting Business Support Officer who manages all other administrators in the Camden Health Visiting Service.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
The business support administrator will work closely with the Business Support Officer and the administrative team, to provide an efficient and effective administrative service to Camden Health Visiting Teams.
To provide high quality administrative support to the Health Visiting teams in scheduling, booking and management of the Health Visiting Developmental Reviews. To ensure that timescales for invitations for health reviews are met and to ensure appointments are offered within these timescales.
The post holder will need to have the ability to work independently as well as within a team. They will need to use their initiative and make decisions in order to deputise for the Business Support Officer's absence.
About us
There's a place for you at CNWLWe're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people. We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
- To provide high quality administrative support to the Health Visiting teams in scheduling, booking and management of the Health Visiting Developmental Reviews. To ensure that timescales for invitations for health reviews are met and to ensure appointments are offered within these timescales
- To line manage 2 x Band 3 Administrators who are primarily engaged with the scheduling and booking of Developmental Reviews. This includes their wellbeing and supervision, appraisal and review of their performance
- To be the main point of contact for queries about the Mandated Health Visiting Developmental Reviews at 8-12 months and 24-30 months.
Job description
Job responsibilities
- To provide high quality administrative support to the Health Visiting teams in scheduling, booking and management of the Health Visiting Developmental Reviews. To ensure that timescales for invitations for health reviews are met and to ensure appointments are offered within these timescales
- To line manage 2 x Band 3 Administrators who are primarily engaged with the scheduling and booking of Developmental Reviews. This includes their wellbeing and supervision, appraisal and review of their performance
- To be the main point of contact for queries about the Mandated Health Visiting Developmental Reviews at 8-12 months and 24-30 months.
Person Specification
Qualifications
Essential
- Educated to A level/NVQ 4 or equivalent, ( e.g. Business or Administrative Qualification eg NVQ, apprenticeship, BTEC)
- Training on Microsoft Office Packages to Intermediate Level
Desirable
- ECDL (European Computer Driving Licence) or equivalent experience
Experience
Essential
- Significant experience of using databases and spreadsheets in day to day work
- Experience of managing and/or mentoring new and junior administrative staff.
- Experience of reviewing and developing administrative processes and procedures
- Experience of using the full range of Microsoft office package in day to day work
- Experience of dealing with the public with a proven ability to deliver a high standard of customer care
- Experience of working in the public sector/ NHS
Person Specification
Qualifications
Essential
- Educated to A level/NVQ 4 or equivalent, ( e.g. Business or Administrative Qualification eg NVQ, apprenticeship, BTEC)
- Training on Microsoft Office Packages to Intermediate Level
Desirable
- ECDL (European Computer Driving Licence) or equivalent experience
Experience
Essential
- Significant experience of using databases and spreadsheets in day to day work
- Experience of managing and/or mentoring new and junior administrative staff.
- Experience of reviewing and developing administrative processes and procedures
- Experience of using the full range of Microsoft office package in day to day work
- Experience of dealing with the public with a proven ability to deliver a high standard of customer care
- Experience of working in the public sector/ NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
