Job summary
Do you want to work in Central London and support the delivery of Community Services, where your work as our Business manager will ensure patients maintain or regain their health and independence at home.
The Community Independence Service (CIS) is an intermediate care service providing advanced short-term nursing care, occupational therapy, physiotherapy and care to people with immediate health or functional needs, who would otherwise require an admission to hospital or be unsafe at home. The service runs 7 days a week in the boroughs of Kensington & Chelsea, Hammersmith and Fulham and Westminster.
As our Business manager you will be based with our teams and support the services on site. You will provide day-to-day comprehensive business management to the service, in conjunction with the Service Lead, Clinical Lead and Tri-Borough Leads. You will support in the areas of operations, performance, governance, workforce and finance and may take lead for specific business developments and projects.
Come and join our ambitious and motivated team!
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
- To represent the CIS Business management agenda at relevant meetings
- To support the Senior Management Team with the strategic and operational direction and development of the service
- To support development and improvement initiatives using a QI approach
- Overseeing the implementation of service procedures as well as supporting to increase service productivity, meeting service demands while maintaining relationships
- The role requires the post holder to support efficient, effective and safe services as well as providing value for money in the planning of service delivery
- To support the management of the service budget and to remain within agreed financial envelope in order to prevent overspend and deliver cost improvement plan targets.
- To support with the management and oversight of core operational functions across the service, including: recruitment, performance against key performance indicators (KPIs) and activity; mandatory training and appraisal compliance; sickness absence management, including stage two processes; risk
About us
Central and North West London NHS Trust expects all staff to act in a way which shows they understand the Trust's core values and are willing to put them into practice with service users, their friends, family and carers and other staff members.
As a service manager we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.
We expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore
them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
As a service manager we expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.
Job description
Job responsibilities
The post holder will provide day-to-day comprehensive business management to the service, in conjunction with the Service Lead, Clinical Lead and Tri-Borough Leads. They will work closely with all relevant stakeholders, engage with external working groups and assist leads to deliver the objectives of the service and providing comprehensive business management to the service.
The Business Manager reports to the Service Lead, may be required to represent the CIS leads externally and work with stakeholders. The Business Manager will support operations and performance of the Tri-Borough and may take lead for specific projects/service improvements as identified.
The Business manager is responsible for business continuity and emergency planning. Annual review of BCP, planning ahead for emerging business interruptions and responding to more immediate escalations and issues as and when they arise.
The post holder will support with the effective and efficient structures being in place so that all standards of patient care are met and associated risk and governance matters are managed. The post holder will support the Service Lead and Clinical Lead in developing efficient and effective patient centred services, and putting in place effective processes for delivering national / local targets, reviewing the efficiency.
The Business manager will be responsible for delivering plan for meeting key financial, operational and performance targets, and effectiveness of services in terms of cost effectiveness and financial flows.
The Business manager will coordinate recruitment, selection and induction of new staff members on behalf of the team.
Manage junior administrative staff and offer leadership for the Administrative group across the Triborough, in order to build consistent and robust processes, for example in managing clinical equipment supplies and maintenance.
Job description
Job responsibilities
The post holder will provide day-to-day comprehensive business management to the service, in conjunction with the Service Lead, Clinical Lead and Tri-Borough Leads. They will work closely with all relevant stakeholders, engage with external working groups and assist leads to deliver the objectives of the service and providing comprehensive business management to the service.
The Business Manager reports to the Service Lead, may be required to represent the CIS leads externally and work with stakeholders. The Business Manager will support operations and performance of the Tri-Borough and may take lead for specific projects/service improvements as identified.
The Business manager is responsible for business continuity and emergency planning. Annual review of BCP, planning ahead for emerging business interruptions and responding to more immediate escalations and issues as and when they arise.
The post holder will support with the effective and efficient structures being in place so that all standards of patient care are met and associated risk and governance matters are managed. The post holder will support the Service Lead and Clinical Lead in developing efficient and effective patient centred services, and putting in place effective processes for delivering national / local targets, reviewing the efficiency.
The Business manager will be responsible for delivering plan for meeting key financial, operational and performance targets, and effectiveness of services in terms of cost effectiveness and financial flows.
The Business manager will coordinate recruitment, selection and induction of new staff members on behalf of the team.
Manage junior administrative staff and offer leadership for the Administrative group across the Triborough, in order to build consistent and robust processes, for example in managing clinical equipment supplies and maintenance.
Person Specification
education and qualification
Essential
- Professional degree or diploma or Equivalent experience and knowledge in a relevant role or Educated to Degree level Evidence of continued professional development
Desirable
- Post graduate learning to Masters level or equivalent qualification Leadership/Management qualification
skills and abilities
Essential
- Good people management and organisational skills including advanced communication skills verbally and written.
- Knowledge of financial management or budget controls
- Ability to provide written reports and data analysis as required
- Ability to establish systems to analyse performance activity and implement remedial actions in order to meet key targets.
- Good level of IT proficiency, particularly the use of MS Office software, to include Excel, Outlook, Teams and PowerPoint.
- Able to act appropriately in challenging environments using own initiative and be proactive in problem solving
- Demonstrate the ability to respond in a flexible manner to competing demands within set timescales for the organisation, service and individual workloads of self and team
Desirable
- Experience of using SystmOne Tableu
- Experience with SPOR or similar call service
knowledge and experience
Essential
- Operational experience in the provision of care for people in a health or social care setting
- To demonstrate knowledge of the provision of complex services
- Understanding and experience of developing, implementing and monitoring governance processes, including risk and performance management
- Supporting with recruitment across the service, leading on recruitment drive for own administrative team
- Experience of dealing with incidents and complaints
- Experience of quality improvement including change and project management
Desirable
- Good understanding and knowledge base of the provision of patient services
- Experience of managing people or leading a team, ensuring timely completion of annual appraisals and supervision.
- Experience ensuring that all staff are compliant with appropriate statutory and mandatory training.
- Experience of providing line management to staff.
personal qualities
Essential
- Compassionate, curious, approachable, visible and open to learning
- Awareness of being a role model within the service and wider trust
- Ability to work within teams and manage own workload
- Demonstrates curiosity in role supporting clinical teams
- Can-do attitude
- Development of oneself and those around you
Person Specification
education and qualification
Essential
- Professional degree or diploma or Equivalent experience and knowledge in a relevant role or Educated to Degree level Evidence of continued professional development
Desirable
- Post graduate learning to Masters level or equivalent qualification Leadership/Management qualification
skills and abilities
Essential
- Good people management and organisational skills including advanced communication skills verbally and written.
- Knowledge of financial management or budget controls
- Ability to provide written reports and data analysis as required
- Ability to establish systems to analyse performance activity and implement remedial actions in order to meet key targets.
- Good level of IT proficiency, particularly the use of MS Office software, to include Excel, Outlook, Teams and PowerPoint.
- Able to act appropriately in challenging environments using own initiative and be proactive in problem solving
- Demonstrate the ability to respond in a flexible manner to competing demands within set timescales for the organisation, service and individual workloads of self and team
Desirable
- Experience of using SystmOne Tableu
- Experience with SPOR or similar call service
knowledge and experience
Essential
- Operational experience in the provision of care for people in a health or social care setting
- To demonstrate knowledge of the provision of complex services
- Understanding and experience of developing, implementing and monitoring governance processes, including risk and performance management
- Supporting with recruitment across the service, leading on recruitment drive for own administrative team
- Experience of dealing with incidents and complaints
- Experience of quality improvement including change and project management
Desirable
- Good understanding and knowledge base of the provision of patient services
- Experience of managing people or leading a team, ensuring timely completion of annual appraisals and supervision.
- Experience ensuring that all staff are compliant with appropriate statutory and mandatory training.
- Experience of providing line management to staff.
personal qualities
Essential
- Compassionate, curious, approachable, visible and open to learning
- Awareness of being a role model within the service and wider trust
- Ability to work within teams and manage own workload
- Demonstrates curiosity in role supporting clinical teams
- Can-do attitude
- Development of oneself and those around you
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
