Occupational Health Administrator

Job summary

The Occupational Health Administrator plays a vital role in supporting the Occupational Health & Wellbeing service at University Hospitals of Morecambe Bay NHS Foundation Trust. This Band 3 position is responsible for delivering high-quality administrative and clerical support, ensuring the smooth operation of departmental processes and contributing positively to the team's objectives.

The post holder will act as a key point of contact for staff and clients, managing communications, booking appointments, maintaining accurate records using the OH database, and supporting the day-to-day running of the service. Strong organisational skills, attention to detail, and the ability to work independently with minimal supervision are essential.

This role requires a sound understanding of confidentiality, data protection, and NHS systems, along with proficiency in Microsoft Office applications. Experience in a healthcare setting and familiarity with Occupational Health services are desirable. The successful candidate will demonstrate excellent communication skills, a proactive approach to problem-solving, and a commitment to continuous personal and professional development.

Main duties of the job

The Occupational Health Administrator is responsible for delivering a wide range of administrative and clerical support to the Occupational Health & Wellbeing service. This includes acting as the first point of contact for clients and staff, managing face-to-face, telephone, and email communications in a professional and confidential manner. The role involves booking and managing appointments using the Occupational Health database, coordinating diaries, and ensuring that all scheduling aligns with departmental targets.

The post holder will handle incoming and outgoing correspondence, prioritising and triaging communications to appropriate team members. They will maintain accurate and up-to-date records, ensuring data integrity and confidentiality in line with GDPR and Trust policies. General office duties such as photocopying, scanning, and maintaining stationery supplies through the Trust's procurement system are also part of the role.

Additionally, the administrator will contribute to the upkeep of the department's digital filing systems, including the Occupational Health OneDrive. They will support the team by providing cover during staff absences and undertaking additional administrative tasks as required. The role also includes attending mandatory training, participating in annual appraisals, and identifying personal development needs to support continuous improvement and service quality.

About us

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.