Administration and Orthotics Officer - Internal Only

Job description

Job responsibilities

To maintain departmental records using relevant information systems or paper-based systems.

To provide compliance reports as requested by Therapy Service Manager / Team Manager.

To provide administrative support for service meetings including agenda preparation and minute taking.

To be responsible for management, organisation and arrangement of appointments for patient attendance at Orthotic clinics, including follow-up/review appointments.

To deal with all correspondence relating Orthotics and Administrative functions within the service.

To maintain administrative and orthotics supplies.

To receive goods and make arrangements for returns.

To be responsible for the issuing of Declaration of Exemption from Prescription Charges forms to those patients who are exempt and, on return of the form, take note of National Insurance number and file these in patients Orthotics record.

To check goods received from Orthotics Service provider and that completed Orthotic forms conform to the goods prescribed.

To report delivery delays or any other problems, e.g. poor quality, damaged goods to the Therapy Service Manager and inform supplier of same.

To check Orthotics returned for repair or replacement, monitoring against allocation of appliances allowed per annum, taking appropriate action.

To supply and advise on the fit of simple appliance items from stock e.g. wrist supports, epicondylar clasps, heel cups.

To provide a communication link between referrers, prescribers, suppliers and patients, advising on the availability of appliances.

To deal with telephone queries from patients/relatives/referrers, passing on queries to relevant people where appropriate.

To maintain office & department supplies, ordering stock and non-stock catalogue items for authorisation by the budget holder.

To receive goods and make arrangements for returns, liaising with procurement team where required.

Person Specification

Education and Qualifications

Essential

• Basic numeracy and literacy (e.g. GCSE level at grade C and above)
• Willingness to learn procedures, techniques and demonstration of equipment relevant to Orthotics

Desirable

• Computer qualification e.g. EDCL
• Typing word processing at RSA level 3 of above

Experience

Essential

• Experience working in an office
• Experience / Knowledge of Microsoft Office packages including Word, Excel

Desirable

• Previous work experience in clerical and admin duties within health / social care settings.
• Experience of work with the general public

Skills, Ability and Knowledge

Essential

• Ability to manipulate information electronically e.g. computer programmes, databases.
• Ability to work independently to organise and complete / delegate admin tasks
• Ability to work as part of a team/s
• Good communication skills, both written and verbal
• Understanding of professional conduct and confidentiality
• Ability to communicate with patients with impaired communication abilities

Personal Qualities

Essential

• Ability to travel between sites and to community locations.
• Ability to meet the physical requirements of the job
• Ability to comply with the Trust's policies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)