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University Hospitals of Morecambe Bay NHS Trust

Clinical Support Worker - Outpatients Department

The closing date is 28 August 2025

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Job summary

An exciting opportunity has a risen for 2 Band 3 Clinical Support Worker posts to work within our team in the Main Outpatient Department at the Royal Lancaster Infirmary University Hospitals of Morecambe Bay NHS Foundation Trust.

A 32hrs per week and a 24hrs per week

We are looking for a motivated and enthusiastic individual to join our team. Providing high quality, compassionate, patient focused care within the Main Out Patient Department at the Royal Lancaster Infirmary

It would be desirable if you possessed an NVQ 2/3 in Health & Social Care.

Previous experience in an outpatient or clinical setting is an advantage.

Main duties of the job

Working under supervision, you will be required to work flexibly within the team to support clinical service delivery within the department. You must possess excellent communication, IT and customer care skills and demonstrate an ability to work both independently and as part of the wider team.

About us

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay

Details

Date posted

14 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

331-L18130825

Job locations

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP


Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

  • oGood general education
  • oBasic literacy and numeracy skills
  • oWillingness to undertake NVQ level 2 in care related area

Desirable

  • oWillingness to undertake NVQ level 3 in care related area
  • oECDL or equiv

Experience

Essential

  • oPrevious experience of working with the general public.

Desirable

  • oManual handling of patients, using lifting aids.

Skills, ability and knowledge

Essential

  • oAbility to communicate clearly and effectively (to understand and be understood).
  • oGood basic hygiene skills
  • oAbility to follow a clear instruction and feed back to senior staff.
  • oAbility to work as part of a team, as well as on own initiative or with minimal supervision.
  • oGood customer care skills

Desirable

  • oAwareness of the NHS structure and current issues
  • oIT skills to basic level

Personal Qualities

Essential

  • oAdaptable to the changing needs of the service
  • oSelf-motivated, enthusiastic, innovative, flexible
  • oApproachable
  • ooAbility to deal with difficult & sensitive situations with tact and diplomacy
  • oAbility to travel
Person Specification

Education and qualifications

Essential

  • oGood general education
  • oBasic literacy and numeracy skills
  • oWillingness to undertake NVQ level 2 in care related area

Desirable

  • oWillingness to undertake NVQ level 3 in care related area
  • oECDL or equiv

Experience

Essential

  • oPrevious experience of working with the general public.

Desirable

  • oManual handling of patients, using lifting aids.

Skills, ability and knowledge

Essential

  • oAbility to communicate clearly and effectively (to understand and be understood).
  • oGood basic hygiene skills
  • oAbility to follow a clear instruction and feed back to senior staff.
  • oAbility to work as part of a team, as well as on own initiative or with minimal supervision.
  • oGood customer care skills

Desirable

  • oAwareness of the NHS structure and current issues
  • oIT skills to basic level

Personal Qualities

Essential

  • oAdaptable to the changing needs of the service
  • oSelf-motivated, enthusiastic, innovative, flexible
  • oApproachable
  • ooAbility to deal with difficult & sensitive situations with tact and diplomacy
  • oAbility to travel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP


Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP


Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Sister Dept Manager

Karen Chapman

karen.chapman@mbht.nhs.uk

01524516221

Details

Date posted

14 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

331-L18130825

Job locations

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP


Supporting documents

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