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University Hospitals of Morecambe Bay NHS Trust

Community Service Team Administrator

Information:

This job is now closed

Job summary

We have an exciting opportunity for a Community Administrator to join our team in supporting in the delivery of urgent community response and virtual wards in the south lake locality.

We need someone who is proactive, experienced and able to work in an adaptable environment. You will work as an essential member of the service supporting in all administrative duties.

Main duties of the job

To be responsible for providing a comprehensive administrative support service.

This involves telephone contact with staff and patients, utilising a variety of IT packages, notes/file, preparation, inputting patient data, attending meetings, taking minutes, preparing spreadsheets and audit information, archiving patient notes, photocopying and scanning.

Act as main point of contact for patients/relatives/carers and other health care professionals. taking messages, signpost callers for non-clinical advice as appropriate, ensuring adherence to Caldecot guidelines. communicating in a compassionate and empathic but assertive manner as appropriate.

Provide information to patients regarding community appointments and directing queries to the correct source.

You will be liaising with the team members as appropriate to ensure an effective use of clinical time.

About us

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life-threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

Details

Date posted

16 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

331-C1550523

Job locations

Westmorland General Hospital (Level 4)

Kendal

LA9 7RG


Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

  • NVQ level 3 or equivalent experience
  • 3 GCSE grade C or above to include English Language or equivalent experience.

Desirable

  • NHS experience

Experience

Essential

  • Experience of computer based information systems in an office environment.
  • Ability and experience of using Microsoft Office and Microsoft 365.
  • Experience of minute taking.

Desirable

  • NHS patient information systems

Skills, ability and knowledge

Essential

  • Experience of working in an office environment.
  • Commitment to excellent patient care and the delivery of high quality service.
  • Demonstrate accuracy and attention to detail when processing information.
  • Ability to transcribe information obtained during meetings into a true reflection of the matter discussed.
  • Good written and oral communication skills with internal and external partners and members of the public
  • Ability to work on own initiative and manage own workload on a daily basis
  • To be able to analyse and interpret data.
  • Flexibility -demonstrating the ability to respond positively to change

Desirable

  • NHS experience.

Personal qualities

Essential

  • Flexible approach.
  • Ability to show compassion and empathy.
  • Willingness to undertake personal learning and development.
  • Ability to travel to other bases
Person Specification

Education and qualifications

Essential

  • NVQ level 3 or equivalent experience
  • 3 GCSE grade C or above to include English Language or equivalent experience.

Desirable

  • NHS experience

Experience

Essential

  • Experience of computer based information systems in an office environment.
  • Ability and experience of using Microsoft Office and Microsoft 365.
  • Experience of minute taking.

Desirable

  • NHS patient information systems

Skills, ability and knowledge

Essential

  • Experience of working in an office environment.
  • Commitment to excellent patient care and the delivery of high quality service.
  • Demonstrate accuracy and attention to detail when processing information.
  • Ability to transcribe information obtained during meetings into a true reflection of the matter discussed.
  • Good written and oral communication skills with internal and external partners and members of the public
  • Ability to work on own initiative and manage own workload on a daily basis
  • To be able to analyse and interpret data.
  • Flexibility -demonstrating the ability to respond positively to change

Desirable

  • NHS experience.

Personal qualities

Essential

  • Flexible approach.
  • Ability to show compassion and empathy.
  • Willingness to undertake personal learning and development.
  • Ability to travel to other bases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Westmorland General Hospital (Level 4)

Kendal

LA9 7RG


Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Westmorland General Hospital (Level 4)

Kendal

LA9 7RG


Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Lead, Rapid Respons

Shaunna Nicholson

shaunna.nicholson@mbht.nhs.uk

01539718107

Details

Date posted

16 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

331-C1550523

Job locations

Westmorland General Hospital (Level 4)

Kendal

LA9 7RG


Supporting documents

Privacy notice

University Hospitals of Morecambe Bay NHS Trust's privacy notice (opens in a new tab)