South Tees Hospitals NHS Foundation Trust

Administrator

The closing date is 09 February 2026

Job summary

An exciting opportunity has arisen for an Office Administrator and Typist to join the busy office team of the Specialist Weight Management Service (SWMS). The SWMS is a, Tier 3, MDT service consisting of Consultant Endocrinologists and Diabetologists, a GP with Specialist Interest, Clinical Psychologists, Dietitians, Physiotherapists, Specialist Nurse, Senior Support Worker, Clinical Support Workers and Administrators. Since its beginning, approximately 15 years ago, the SWMS has grown quickly and now provides a Tier 3 service to the areas of Hartlepool, Stockton-On-Tees, Middlesbrough, Redcar & Cleveland, Whitby, Hambleton and Richmondshire. County Durham, Darlington, Sunderland and South Tyneside.

The successful applicant will have administrative duties to help with the efficient running of the Specialist Weight Management Service (SWMS). This will involve working with telephones, computers, electronic medical records systems, typing systems and with the SWMS administration team helping to support the smooth running of the service.

The successful applicant will have good written, verbal communication skills, good IT skills and be able to demonstrate excellent team working skills and compassionate care. Previous experience of working in a healthcare administration setting will be advantageous.

Main duties of the job

To type clinical letters dictated by the SWMS clinical team.

To respond to telephone call, emails, and tasks on SystmOne in an appropriate and timely manner.

To contribute to the efficient running of the SWMS office.

To process new referrals into the SWMS.

Please note this post may close at sufficient applicants

To keep accurate and precise records and statistics for use by the service.

Manage and organise own time and activities to support individuals in the community.

Plan own time and activities in line with the needs of the service.

Respond effectively to referrals and other administrative duties.

Keep adequate records of the work undertaken as agreed with line manager.

Alert line manager to any issues in work (including concerns about individuals or office tasks).

Inform line manager of ways in which the SWMS can be improved to improve the health and weight loss of clients.

Take an active part in developing own knowledge and skills.

Seek advice and support as and when appropriate.

Monitor and maintain health, safety and security of self and others.

Adhere to organisational policies and procedures.

Please note this post may close at sufficient applicants

About us

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Details

Date posted

26 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

328-GEM-7591184-A

Job locations

Langbaurgh House

Bow Street

Guisborough

TS14 7AA


Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Knowledge

Essential

  • Acknowledge own limits of skills, competences and responsibilities and work within them. Exemplary telephone manor and communication skills.
  • Well established IT skills (Windows and Microsoft Office skills are essential).
  • Excellent listening skills.
  • Excellent interpersonal skills/ flexibility
  • Ability to handle difficult situations in a calm, professional and compassionate manor, such as a person making a complaint.

Desirable

  • Knowledge of how to find out about local services and how to support individuals to use them.

Qualifications

Essential

  • GCSE's A-C (Maths & English) or equivalent qualification or experience
  • NVQ 2 in Business Administration or equivalent experience.

Experience

Essential

  • Previous experience of typing & office working.

Desirable

  • Previous experience using medical record systems
  • Previous experience working within a healthcare experience

Personal Attributes

Essential

  • Ability to show compassion towards patients who may report behaviours that carry social stigma or may be judged by the prevailing view of society, and to provide such patients with care equal to that of others in their care.
  • Ability to deal with unpredictable and varying work load and work patterns.

Desirable

  • Ability to work within a large multi-disciplinary team.
Person Specification

Knowledge

Essential

  • Acknowledge own limits of skills, competences and responsibilities and work within them. Exemplary telephone manor and communication skills.
  • Well established IT skills (Windows and Microsoft Office skills are essential).
  • Excellent listening skills.
  • Excellent interpersonal skills/ flexibility
  • Ability to handle difficult situations in a calm, professional and compassionate manor, such as a person making a complaint.

Desirable

  • Knowledge of how to find out about local services and how to support individuals to use them.

Qualifications

Essential

  • GCSE's A-C (Maths & English) or equivalent qualification or experience
  • NVQ 2 in Business Administration or equivalent experience.

Experience

Essential

  • Previous experience of typing & office working.

Desirable

  • Previous experience using medical record systems
  • Previous experience working within a healthcare experience

Personal Attributes

Essential

  • Ability to show compassion towards patients who may report behaviours that carry social stigma or may be judged by the prevailing view of society, and to provide such patients with care equal to that of others in their care.
  • Ability to deal with unpredictable and varying work load and work patterns.

Desirable

  • Ability to work within a large multi-disciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Langbaurgh House

Bow Street

Guisborough

TS14 7AA


Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Langbaurgh House

Bow Street

Guisborough

TS14 7AA


Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Service Coordinator

Bethany Squire

s.swms@nhs.net

01642944679

Details

Date posted

26 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

328-GEM-7591184-A

Job locations

Langbaurgh House

Bow Street

Guisborough

TS14 7AA


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