Administrative Assistant-Appointments Clerk

Job summary

28 hours

An exciting opportunity has arisen for an Administrative Assistant (Appointment Clerk) at the Friarage Hospital

This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect

Main duties of the job

The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:

The following skills are essential to the role:

• Excellent written and verbal communication skills.
• Previous experience in a fast-paced administrative role, working in a busy office environment.
• Excellent communication and interpersonal skills
• Ability to work in a busy contact centre dealing with people with varying needs.
• Good working knowledge and experience of using Microsoft Office packages.
• Excellent Customer Service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Full training will be provided however candidates with experience of using Camis, E-Camis and ERS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

Please note that this vacancy will close when we receive sufficient completed applications.

About us

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:o Your Leadership Impacto Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Friarage Hospital

Bullamoor road

Northallerton

DL6 1JG

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Friarage Hospital

Bullamoor road

Northallerton

DL6 1JG

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

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