South Tees Hospitals NHS Foundation Trust

Clinical Support Worker/Clinical Support Worker Higher Level

The closing date is 10 September 2025

Job summary

An exciting opportunity has arisen to join the James Cook Cancer Institute and Speciality Medicine within our Oncology Directorate. This is a brand new role to the Chemotherapy Outpatient Department, providing clinical support to the team, with particular focus on the Cancer Institute Assessment Bay (CIAB).

The Outpatient and CIAB department provide both day-to-day oncology clinics as well as an acute/emergency treatment area for oncology patients.

Post holders will be appointed at band 2 or band 3 depending upon qualifications/skills & experience.

Band 2 requirements - willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.

Band 3 requirements:

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or

Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)

Care certificate

Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;

- Theoretical knowledge

- Experience of a range of

care and related procedures

- clinical observations

- knowledge of relevant

legislation

There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications.

Main duties of the job

The role will provide patient care, supervised by a registered professional.

Applicants do not need previous experience in oncology but this would be advantageous. You will need to show an interest in delivering quality compassionate and individual care to patients. We will provide you with support and supervision as well as a broad range of training and learning opportunities.

The post holder will be an active member of the multi-disciplinary team (MDT), undertaking personal care activities, delegated clinical care duties, including clinical observations as directed by registered professionals and within clearly defined parameters, to provide healthcare and support that is individualised to the patient needs.

The post holder has a personal responsibility and duty of care to patients/service users; they are expected to comply fully with all Trust policies and protocols, including those related to patient safety and the prevention of healthcare associated infections. They must also promote dignity, privacy, and respect, to deliver compassionate, safe, high quality patient care.

As a Trust employee, they will honour their work commitments, be reliable and trustworthy. They will uphold the Trust values; the Trust code of conduct will always display civility towards others.

Please note this post may close at sufficient applicants.

About us

Leadership and Improvement TrainingSouth Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessionso Your Leadership Impacto Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

27 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

328-JCSM-7236719

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Qualifications (Band 3)

Essential

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
Care Certificate (if you don't hold this certificate, you would be expected to complete this during your first 6 months of employment)
Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Knowledge and Skills (Both)

Essential

Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication.
Timekeeping, planning & prioritisation skills.
Basic IT skills to use electronic patient records & other Trust systems.
Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
Ability to demonstrate the importance of holistic person-centred care & related procedures.
Knowledge of Safeguarding.

Desirable

Familiarity with current NHS and social care policies.

Experience

Essential

Experience of working in health or social care.
Experience of undertaking and recording clinical observations and escalation of changes or findings.

Desirable

Experience of working in an NHS care role.

Qualification Band 2

Essential

Must complete the care certificate within the 6 months probationary period and 'on the job training'; instruction will be provided - this is an NHS entry level requirement.

Person Specification

Qualifications (Band 3)

Essential

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
Care Certificate (if you don't hold this certificate, you would be expected to complete this during your first 6 months of employment)
Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Knowledge and Skills (Both)

Essential

Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication.
Timekeeping, planning & prioritisation skills.
Basic IT skills to use electronic patient records & other Trust systems.
Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
Ability to demonstrate the importance of holistic person-centred care & related procedures.
Knowledge of Safeguarding.

Desirable

Familiarity with current NHS and social care policies.

Experience

Essential

Experience of working in health or social care.
Experience of undertaking and recording clinical observations and escalation of changes or findings.

Desirable

Experience of working in an NHS care role.

Qualification Band 2

Essential

Must complete the care certificate within the 6 months probationary period and 'on the job training'; instruction will be provided - this is an NHS entry level requirement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)