South Tees Hospitals NHS Foundation Trust

House Keeper

The closing date is 21 August 2025

Job summary

Hotel Services is committed to providing a high quality, helpful, courteous and personal service to the patients of the Trust and in support of Nursing Staff.

Your role as a House keeper is in pursuit of Hotel Services aims to provide a safe, nutritious and well balanced meal service to patients in a clean and supportive environment in which patients can recuperate, working with other members of ward based staff in a team spirit.

Patients and staff should receive a high level of customer services, timely, friendly and efficiently delivered by Hotel Services staff with a high standard of personal presentation.

Main duties of the job

Your duties will be carried out accordingly to specified tasks with frequency levels:

Make a personal introduction to new patients following their clinical admittance.
Ensure the ward provides an up to date list of the patients' dietary requirements for you to work from.
Assist Nursing Staff with food service to patients.
Monitor patient eating, report to nursing team if a patient requires

help or assistance with eating.

Prepare and assist with service of beverages food and snacks. Clear beverages at designated times throughout the day including supplement drinks.
Ensure provision of beverages for distressed relatives.
Ensure food provisions and catering resources are managed economically.
Resolve food and crockery shortages.
Resolve shortages of milk.
Clean patient's bedside tables prior to each meal service then place the place mat and cutlery in readiness for meal service.
Be responsible for checking stock and removing out of date food from ward kitchen refrigerators.
Be responsible for recording of ward kitchen refrigerator temperatures.
Complete the ward catering sheet including food waste and temperatures.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:o Your Leadership Impacto Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

328-FCS-7262571

Job locations

Friary Hospital

Queens Road

Richmond

DL10 4UJ

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications & Training

Essential

NVQ L2 in Catering

Knowledge & Skills

Essential

Demonstrate ability to develop knowledge of hospital policies and procedures to support role
Ability to record/ document information clearly in line with policy and procedure.
Ability to use initiative and make decisions within sphere of work and/ or knowledge recognising where assistance/ escalation is required.

Experience

Essential

Previous experience of working as part of a team
Experience of working effectively in a busy Catering environment
Experience of organising and prioritising own work

Desirable

Previous experience of working with the public
Previous experience of working in a hospital environment

Personal Attributes

Essential

Communicates well with good listening skills and is able to adopt and appropriate style and method
Demonstrates need for confidentiality at all times
Demonstrates positive approach to customer care. Caring attitude to patients and carers
Motivated and demonstrates adaptability to complete tasks, in line with Policy requirements

Person Specification

Qualifications & Training

Essential

NVQ L2 in Catering

Knowledge & Skills

Essential

Demonstrate ability to develop knowledge of hospital policies and procedures to support role
Ability to record/ document information clearly in line with policy and procedure.
Ability to use initiative and make decisions within sphere of work and/ or knowledge recognising where assistance/ escalation is required.

Experience

Essential

Previous experience of working as part of a team
Experience of working effectively in a busy Catering environment
Experience of organising and prioritising own work

Desirable

Previous experience of working with the public
Previous experience of working in a hospital environment

Personal Attributes

Essential

Communicates well with good listening skills and is able to adopt and appropriate style and method
Demonstrates need for confidentiality at all times
Demonstrates positive approach to customer care. Caring attitude to patients and carers
Motivated and demonstrates adaptability to complete tasks, in line with Policy requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Friary Hospital

Queens Road

Richmond

DL10 4UJ

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Friary Hospital

Queens Road

Richmond

DL10 4UJ

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)