South Tees Hospitals NHS Foundation Trust

Clinical Support Worker/Clinical Support Worker Higher level

The closing date is 16 July 2025

Job summary

We are looking to recruit a motivated and enthusiastic Clinical Support Worker to complement our welcoming multi-disciplinary team within Eye Outpatients at The James Cook University Hospital.

Please note if you do not have the qualifications or experience marked as essential for a Band 3 role, you will be appointed at a Band 2.

Band 2 requirements - willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.

Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9)

Care certificate

Level 3 vocational qualification

Short courses and completion ofcompetency workbook equivalentto Level 3 in a range of patient andclinical care duties

and/or

Equivalent knowledge andexperience in a range of clinicalcare duties equivalent to Level 3;

- Theoretical knowledge

- Experience of a range ofcare and related procedures

- clinical observations

- knowledge of relevantlegislation

There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications.

Please note that this vacancy will close when we receive sufficient completed applications.

Main duties of the job

The department currently offers a range of services for adult patients accessing the service for elective and acute treatment. The successful candidate will be based at The James Cook University Hospital Eye OPD and occasionally may be asked to work across sites at our Eye OPD at The Friarage Hospital, delivering safe, effective, high quality care to our patients.

This is a great opportunity to join our team and to be involved in the future of Ophthalmology care here at The James Cook University Hospital.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:o Your Leadership Impacto Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

328-HNO-6973614-B

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Qualifications & Training (Band 3)

Essential

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net)
Care certificate
Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Experience (Band 3)

Essential

Experience of working in health or social care.
Experience of undertaking and recording clinical observations and escalation of changes or findings.

Desirable

Experience of working in an NHS care role.

Knowledge and Skills - B2/3

Essential

Insight into behaviours and skills of a carer and the need for effective team work.
Awareness of GDPR and the need for confidentiality
Timekeeping, planning & prioritisation skills.
Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication.

Desirable

Working knowledge of STHFT policies and procedures.
Familiarity with current NHS and social care policies.

Person Specification

Qualifications & Training (Band 3)

Essential

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net)
Care certificate
Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Experience (Band 3)

Essential

Experience of working in health or social care.
Experience of undertaking and recording clinical observations and escalation of changes or findings.

Desirable

Experience of working in an NHS care role.

Knowledge and Skills - B2/3

Essential

Insight into behaviours and skills of a carer and the need for effective team work.
Awareness of GDPR and the need for confidentiality
Timekeeping, planning & prioritisation skills.
Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication.

Desirable

Working knowledge of STHFT policies and procedures.
Familiarity with current NHS and social care policies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)