South Tees Hospitals NHS Foundation Trust

Clinical Support Worker/Clinical Support Worker Higher Level

The closing date is 04 July 2025

Job summary

he post holder will be an active member of the multi-disciplinary team (MDT), undertaking personal care activities, delegated clinical care duties including clinical observations as directed by registered professionals and within clearly defined parameters, to provide healthcare and support that is individualised to the patient needs.

The post holder will update and maintain accurate records of any care provision and update and escalate any concerns from their observations and activities to the appropriate registered professional. The post holder has a personal responsibility and duty of care to patients/service users; they are expected to comply fully with all Trust policies and protocols, including those related to patient safety and the prevention of healthcare associated infections.

They must also promote dignity, privacy, and respect, to deliver compassionate, safe, high-quality patient care. As a Trust employee, they will honour their work commitments, be reliable and trustworthy. They will uphold the Trust values; the Trust code of conduct will always display civility towards others.

Main duties of the job

Post holders will be appointed at band 2 or band 3 depending upon qualifications.

Band 2 requirements - willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.

Band 3 requirements:

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or

Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)

Care certificate

Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;

- Theoretical knowledge

- Experience of a range of

care and related procedures

- clinical observations

- knowledge of relevant

legislation

There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications.

This vacancy will close when we receive sufficient completed applications.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

27 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

328-HNO-7230175

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Qualifications & Training (Band 3)

Essential

Numeracy and Literacy Level 2
Care certificate
Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3; - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Experience (Band 3)

Essential

Experience of working in health or social care.
Experience of undertaking and recording clinical observations and escalation of changes or findings.

Desirable

Experience of working in an NHS Role

Knowledge & Skills (Band 2 & 3)

Essential

Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication.
Timekeeping, planning and prioritisation skills.
Insight into behaviours and skills of a carer and the need for effective teamwork.

Desirable

Familiarity with current NHS and social care policies.

Qualifications Band 2

Essential

Must complete the care certificate within the 6 months probationary period and 'on the job training'; instruction will be provided - this is an NHS entry level requirement.

Experience (Band 2)

Desirable

Experience of working in a care role.

Knowledge & Skills (Band 3)

Essential

Understanding of the importance of robust, accurate, clear, timely documentation
Attention to detail.
Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.

Knowledge and Skills

Essential

Awareness of GDPR and the need for confidentiality
Understanding of the importance of robust, accurate, clear, timely documentation.

Person Specification

Qualifications & Training (Band 3)

Essential

Numeracy and Literacy Level 2
Care certificate
Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3; - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Experience (Band 3)

Essential

Experience of working in health or social care.
Experience of undertaking and recording clinical observations and escalation of changes or findings.

Desirable

Experience of working in an NHS Role

Knowledge & Skills (Band 2 & 3)

Essential

Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication.
Timekeeping, planning and prioritisation skills.
Insight into behaviours and skills of a carer and the need for effective teamwork.

Desirable

Familiarity with current NHS and social care policies.

Qualifications Band 2

Essential

Must complete the care certificate within the 6 months probationary period and 'on the job training'; instruction will be provided - this is an NHS entry level requirement.

Experience (Band 2)

Desirable

Experience of working in a care role.

Knowledge & Skills (Band 3)

Essential

Understanding of the importance of robust, accurate, clear, timely documentation
Attention to detail.
Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.

Knowledge and Skills

Essential

Awareness of GDPR and the need for confidentiality
Understanding of the importance of robust, accurate, clear, timely documentation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)