South Tees Hospitals NHS Foundation Trust

Patient Flow Co-ordinator

The closing date is 24 June 2025

Job summary

This post is for internal candidates to South Tees Trust. If you are not currently working within the trust your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The Emergency Department is seeking an enthusiastic and hardworking Patient Flow Co-Ordinator.

Our Emergency Department is very busy and dynamic with over 300 patients a day attending for treatment.

Our team is friendly, motivated and committed to providing a high quality, expert emergency service for the patients we treat.

Main duties of the job

The Patient Flow Co-Ordinator role is an important part of the team in managing the day to day flow of patients through the department. The role involves supporting the Co-ordinator and department by aiming to reduce preventable breaches of the Governments ED 4 hour turnaround time. IT skills and a good standard of general education are essential along with previous administration experience. Knowledge of Medical terminology is desirable.

Please note this post may close at sufficient applicants.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

17 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

328-UE-7071540

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Knowledge

Essential

An understanding/awareness of the government's targets surrounding ED.
A knowledge of some of the issues that might cause delays to patient flow throughout the ED.
Be able to use a computer competently including the use of Excell spreadsheets.

Qualifications

Essential

GCSE in Maths and English (A-C/4-9) or Functional Skills (level 2)
NVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the 'knowledge and skills' criteria above)

Experience

Essential

Recent acute hospital experience, preferably in an Emergency Department setting

Person Specification

Knowledge

Essential

An understanding/awareness of the government's targets surrounding ED.
A knowledge of some of the issues that might cause delays to patient flow throughout the ED.
Be able to use a computer competently including the use of Excell spreadsheets.

Qualifications

Essential

GCSE in Maths and English (A-C/4-9) or Functional Skills (level 2)
NVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the 'knowledge and skills' criteria above)

Experience

Essential

Recent acute hospital experience, preferably in an Emergency Department setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)