Endoscopy Admissions Clerk

South Tees Hospitals NHS Foundation Trust

The closing date is 14 May 2025

Job summary

An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team at South Tees Hospitals NHS Foundation Trust.

With a brand new Endoscopy Unit opening at our Friarage site and refurbishment taking place at our James Cook Site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.

Based at James Cook Hospital, Middlesbrough you will play a pivotal role at the start of our patient's journey. Working closely with our Endoscopists and nursing staff to deliver an outstanding patient experience we are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.

You'll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.

Main duties of the job

The successful candidate will play an active role in supporting others to achieve the smooth day-today running of the busy Endoscopy Service within the South Tees NHS Foundation Trust.

The Endoscopy Booking Clerk will book patient referrals in accordance with the Trust's 'Patient Elective Care Access Policy' within the administrative and clerical function of the Endoscopy Service in relation to Endoscopy specific procedures and also general Gastroenterology Clinics. Ensuring all patients referred into the service are allocated to an appropriate operating list, that subsequent appointments and appropriate supporting functions (e.g. interpreters) are booked correctly and in accordance with the clinical triage criteria applied to each referral.

Helping to co-ordinate the urgent response to referrals into the service for suspected cancer patients. Rescheduling patients as necessary either due to changes in their clinical need or changing demands of the Endoscopy Service and escalating patient queries to clinical teams as required in order to provide suitable timely information to patients in relation to their scheduled procedures.

This post will close once sufficient applications have been received.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

328-DUG-7022250

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Experience

Essential

Confident user of Microsoft Office suite of products.
Experience working in a 'customer facing' environment and the ability to deal with challenging situations.
Administrative experienced in a fast-paced environment.

Desirable

Previous experience in a healthcare setting.
Knowledge of key national waiting times and targets
Experience working in a patient facing environment and the ability to deal with challenging situations.

Knowledge & Skills

Essential

oAbility to prioritise, organise and be flexible. Able to accommodate ad-hoc demands as well as existing workload.
oExcellent written and verbal communication skills combined with an effective and courteous telephone manner.

Desirable

Experience of NHS policies and procedures with regard to a patient facing role

Qualifications & Training

Essential

NVQ level 3 or equivalent working level experience
oICDL/ECDL or equivalent.
AMSPAR Level 3 or equivalent working level experience.

Person Specification

Experience

Essential

Confident user of Microsoft Office suite of products.
Experience working in a 'customer facing' environment and the ability to deal with challenging situations.
Administrative experienced in a fast-paced environment.

Desirable

Previous experience in a healthcare setting.
Knowledge of key national waiting times and targets
Experience working in a patient facing environment and the ability to deal with challenging situations.

Knowledge & Skills

Essential

oAbility to prioritise, organise and be flexible. Able to accommodate ad-hoc demands as well as existing workload.
oExcellent written and verbal communication skills combined with an effective and courteous telephone manner.

Desirable

Experience of NHS policies and procedures with regard to a patient facing role

Qualifications & Training

Essential

NVQ level 3 or equivalent working level experience
oICDL/ECDL or equivalent.
AMSPAR Level 3 or equivalent working level experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.