Endoscopy Admissions Clerk

South Tees Hospitals NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team at South Tees Hospitals NHS Foundation Trust.

With a brand new Endoscopy Unit opened at our Friarage site and refurbishment taking place at our James Cook Site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.

Based at Friarage Hospital in Northallerton, you will play a pivotal role at the start of our patient's journey. Working closely with our Endoscopists and nursing staff to deliver an outstanding patient experience we are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.

You'll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs and you'll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.

Main duties of the job

The successful candidate will play an active role in supporting others to achieve the smooth day-today running of the busy Endoscopy Service within the South Tees NHS Foundation Trust.

The Endoscopy Booking Clerk will book patient referrals in accordance with the Trust's 'Patient Elective Care Access Policy' within the administrative and clerical function of the Endoscopy Service in relation to Endoscopy specific procedures and also general Gastroenterology Clinics. Ensuring all patients referred into the service are allocated to an appropriate operating list, that subsequent appointments and appropriate supporting functions (e.g. interpreters) are booked correctly and in accordance with the clinical triage criteria applied to each referral.

Helping to co-ordinate the urgent response to referrals into the service for suspected cancer patients. Rescheduling patients as necessary either due to changes in their clinical need or changing demands of the Endoscopy Service and escalating patient queries to clinical teams as required in order to provide suitable timely information to patients in relation to their scheduled procedures.

This post will close once sufficient applications have been received.

About us

South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.

Leadership and Improvement TrainingSouth Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessionso Your Leadership Impacto Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

10 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

328-DUG-7023466-B

Job locations

The Friarage Hospital

Bullamoor Road

Northallerton

DL6 1JG

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Experience

Essential

oConfident user of Microsoft Office suite of products.
oExperience working in a 'customer facing' environment and the ability to deal with challenging situations.
oAdministrative experienced in a fast-paced environment.

Desirable

oPrevious experience in a healthcare setting.
oKnowledge of key national waiting times and targets.
oExperience working in a patient facing environment and the ability to deal with challenging situations.

Knowledge & Skills

Essential

oAbility to prioritise, organise and be flexible. Able to accommodate ad-hoc demands as well as existing workload.
oExcellent written and verbal communication skills combined with an effective and courteous telephone manner.

Desirable

oExperience of NHS policies and procedures with regard to a patient facing role.

Qualifications & Training

Essential

oNVQ level 3 or equivalent working level experience
oAMSPAR Level 3 or equivalent working level experience.
ICDL/ECDL or equivalent.

Person Specification

Experience

Essential

oConfident user of Microsoft Office suite of products.
oExperience working in a 'customer facing' environment and the ability to deal with challenging situations.
oAdministrative experienced in a fast-paced environment.

Desirable

oPrevious experience in a healthcare setting.
oKnowledge of key national waiting times and targets.
oExperience working in a patient facing environment and the ability to deal with challenging situations.

Knowledge & Skills

Essential

oAbility to prioritise, organise and be flexible. Able to accommodate ad-hoc demands as well as existing workload.
oExcellent written and verbal communication skills combined with an effective and courteous telephone manner.

Desirable

oExperience of NHS policies and procedures with regard to a patient facing role.

Qualifications & Training

Essential

oNVQ level 3 or equivalent working level experience
oAMSPAR Level 3 or equivalent working level experience.
ICDL/ECDL or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.