Receptionist

South Tees Hospitals NHS Foundation Trust

This job is now closed

Job summary

Ophthalmology Reception

*Previous Applicants need not apply*

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS). The reception is covered Monday to Sunday and some bank holidays included. The shifts are done on a monthly basis and are calculated by the team leader to make sure that these are fairly distributed on a rota basis. We have several areas that the reception team manage which are main reception desk, retinal therapy unit desk, appointments line x 2, fast track service, eye CAS desk and low grange reception desk. All our services are located at James Cook Hospital except for the low grange reception desk which is located in South Bank, Middlesbrough.

Main duties of the job

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post will close at sufficient applicants.

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Please note this post will close at sufficient applicants.

Date posted

14 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per annum (Pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

328-CP-6784106

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

Essential

GCSE in Maths and English or Functional Skills (level 2) or equivalent experience
NVQ 2 in Business Administration or equivalent experience

Knowledge and Skills

Essential

Excellent communication and interpersonal skills
Understanding of clerical processes

Person Specification

Qualifications

Essential

GCSE in Maths and English or Functional Skills (level 2) or equivalent experience
NVQ 2 in Business Administration or equivalent experience

Knowledge and Skills

Essential

Excellent communication and interpersonal skills
Understanding of clerical processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.