South Tees Hospitals NHS Foundation Trust

Receptionist Administrator

This job is now closed

Job summary

We are looking for a highly motivated receptionist administrator to join the Trinity Holistic Centre team. Working days are expected to be Wednesday, Thursday and Friday, with Wednesday finishing at 7pm.

The role would suit a candidate who can empathise with others, cope with sometimes distressed patients and balance competing demands on time.

The ideal candidate will be a confident IT user, with previous administrative and customer/patient facing experience and the passion to deliver excellent patient care.

Main duties of the job

To ensure that visitors to the centre are given a warm welcome, and to ensure that patients and families are treated sensitively and professionally.

To oversee the appointment booking system (SystmOne), ensuring that administrative processes support the effective running of the centre and that queries are dealt with in a timely manner.

To deal with email and telephone enquiries to a high standard, using excellent communication skills.

To book rooms and manage the flow of the centre, including during busy clinic times.

To carry out procurement activities to purchase resources for the centre.

To take card and cash payments and carry out banking activities.

Please note that this post may close at sufficient applicants.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

02 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

328-CP-6751347

Job locations

The James Cook University Hospital

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

Essential

GCSE's A-C or equivalent qualification or experience
NVQ 2 in Business Administration or equivalent experience.

Knowledge

Essential

Knowledge of Microsoft office packages Outlook, Word, Excel and PowerPoint.
Experience of working in an administrative role

Experience

Essential

Excellent verbal communication skills both on telephone and in person with; service users, members of the public and colleagues, communicating both routine and at times more complex information.
Excellent written skills in emails, letters etc.

Person Specification

Qualifications

Essential

GCSE's A-C or equivalent qualification or experience
NVQ 2 in Business Administration or equivalent experience.

Knowledge

Essential

Knowledge of Microsoft office packages Outlook, Word, Excel and PowerPoint.
Experience of working in an administrative role

Experience

Essential

Excellent verbal communication skills both on telephone and in person with; service users, members of the public and colleagues, communicating both routine and at times more complex information.
Excellent written skills in emails, letters etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)