South Tees Hospitals NHS Foundation Trust

Waiting List Manager - General Surgery / Urology

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Job summary

An excellent opportunity has arisen within the Digestive Diseases, Urology and General Surgery Collaborative for an organised and enthusiastic Waiting List Manager to join the team.

The role will be based within General Surgery and Urology. The post-holder will have excellent planning, communication and organisational skills. Working closely with secretarial, booking and resource coordination teams the successful candidate will build effective working relationships to ensure that we provide an efficient and reliable service from initial first out patient appointment through followup and onto surgery in a timely and joined up process.

Main duties of the job

To have day to day responsibility for the implementation and delivery of systems to effectively maintain elective waiting lists, ensuring access to services is equitable for all patients and within national and local policies and guidance.

This will involve working closely with the clinical service, the information department, and the performance management department with a view to being proactive on the management of the elective waiting list position, with the aim of reducing waiting times for treatment.

To liaise with the collaborative Resource Coordinators and Booking Teams to ensure all theatre session for in-patients and day cases, including waiting list initiatives, are utilised effectively and efficiently. Monitor out-patient activity and to assist in meeting targets by forecasting breaches and making recommendations to resolve any issues.

To prepare for and participate in directorate PTL meetings providing support to secretarial teams to support and improve directorate RTT compliance.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions.

Your Leadership Impact

Leading Your Team to Success

Service Improvement for Beginners

Developing your Service Improvement Skills

The leadership and improvement programme aims to:

Explore leadership within the NHS
Promote Trust values and behaviours
Develop your leadership effectiveness and skills
Equip you with the necessary knowledge and skills to lead and complete service improvements within the scope of your role.

After you complete these three and a half days of training you will be able to explore further leadership and improvement training opportunities. We also offer further in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

22 October 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

328-DUG-6247654

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Knowledge

Essential

Demonstrate an understanding of performance targets
Sound understanding of clinical practice in relation to Waiting List Management
Good understanding of the best practice within Waiting List Management
Ability to work with senior NHS manager and clinical teams

Desirable

Experience of working in NHS organisations.
Experience of working within a customer orientated organisation
An understanding of South Tees Hospitals NHS Foundation Trust policies and procedures.

Qualifications

Essential

NVQ level 3 / A-Level or equivalent working level experience
AMSPAR Level 3 or equivalent working level experience.

Desirable

NVQ Level 3 (or higher) specifically in Customer Service or Administration

EXPERIENCE

Essential

Experience of working with inpatient and outpatient waiting lists.
Excellent IT skills
Knowledge of and experience in using Microsoft packages, including Excel, Word & Outlook.

Personal Attributes

Essential

Excellent communication and interpersonal skills
A high level of accuracy, presentation of information and attention to detail.
Ability to work on own initiative and problem solve.
Ability to work in a busy and pressurised environment and meet deadlines.
Ability to work independently.
Listening skills.
A high level of diplomacy & confidentiality.

Person Specification

Knowledge

Essential

Demonstrate an understanding of performance targets
Sound understanding of clinical practice in relation to Waiting List Management
Good understanding of the best practice within Waiting List Management
Ability to work with senior NHS manager and clinical teams

Desirable

Experience of working in NHS organisations.
Experience of working within a customer orientated organisation
An understanding of South Tees Hospitals NHS Foundation Trust policies and procedures.

Qualifications

Essential

NVQ level 3 / A-Level or equivalent working level experience
AMSPAR Level 3 or equivalent working level experience.

Desirable

NVQ Level 3 (or higher) specifically in Customer Service or Administration

EXPERIENCE

Essential

Experience of working with inpatient and outpatient waiting lists.
Excellent IT skills
Knowledge of and experience in using Microsoft packages, including Excel, Word & Outlook.

Personal Attributes

Essential

Excellent communication and interpersonal skills
A high level of accuracy, presentation of information and attention to detail.
Ability to work on own initiative and problem solve.
Ability to work in a busy and pressurised environment and meet deadlines.
Ability to work independently.
Listening skills.
A high level of diplomacy & confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)