South Tees Hospitals NHS Foundation Trust

ICT Application Support Officer

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Job summary

To develop, deliver, support and maintain the trust Webice and APEX systems at James Cook University Hospital, Friarage Hospital and peripheral sites and trust locations.

To maintain all clinical systems within the application support function in a state where the business processes of the Trust can be guaranteed.

Ensure that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily.

To provide application support for the Trusts ICT systems at James Cook University Hospital, Friarage Hospital and peripheral located hospitals and trust buildings.

To play a key role in the implementation of new applications, providing business process redesign, identification and delivery of training needs.

The postholder will have lead responsibility for providing Webice system support and will deliver this by working collaboratively whilst autonomously applying and developing own expert skills and knowledge.

The postholder will access multiple IT and clinical systems, reporting tools including data from external sources. The post holder must have technical skills to access system data sets and the ability to configure databases with the needs of the service.

The postholder will develop an understanding of the clinical services they engage with and strong working relationships with clinical leads and other stakeholders, (e.g. colleagues in BIU, Audit, data quality and IG).

Main duties of the job

To guarantee system availability and ensure that the Trust's business processes can be achieved.

To use SMS support tool to provide quick and efficient remote fixes for users wherever possible.

To assist all colleagues in the ICT function with application support for all systems housed in the Trust computer rooms and cloud based. These systems include but not limited to; SystmOne, CaMIS, E-CaMIS, Web Ice, APEX, Choose and Book, e-prescribing, Smartcards, e-discharge and Symphony.

Plan, schedule and take responsibility for delivering work to the highest standards, to deadline and customer requirements in order to deliver tasks within the project plan to timescale, escalating where appropriate.

Take responsibility for own professional development and proactively seek best practice in field.

Respond to new requests from Collaboratives by accessing clinical systems and database configuration and advising on queries.

The post holder must hold a current driving licence and be prepared to travel between sites regularly.

Investigate problems/issues/bugs reported against all supported applications within the ICT function. Where possible provide a solution or contact relevant suppliers to assist in fault resolution.

Take user requirement and determine the best way to implement the requirement.

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

Your Leadership Impact

Leading Your Team to Success

Service Improvement for Beginners

Developing your Service Improvement Skills

The leadership and improvement programme aims to:

Explore leadership within the NHS

Promote Trust values and behaviours

Develop your leadership effectiveness and skills

Equip you with the necessary knowledge and skills to lead and complete service improvements within the scope of your role.

After you complete these three and a half days of training you will be able to explore further leadership and improvement training opportunities. We also offer further in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

328-CP-6625115

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to degree level in a suitable or appropriate professional qualification or substantial working experience in a related ICT technical environment.

Desirable

City & Guilds Teaching certificate 7306 and / or 7307.
Prince2 Practitioner (or equivalent project management methodology).

Knowledge

Essential

Substantial experience of managing IT systems and applications in a large user based working environment.
Substantial experience of using specialist electronic IT healthcare systems
Excellent IT knowledge of various IT systems, software and applications including, Windows, Microsoft outlook Office, 365 and all Microsoft packages.
Excellent working knowledge of databases and system configuration.

Desirable

Knowledge of Unix, SQL and share point.
Experience of managing IT systems and applications in a large user based working environment.

Experience

Essential

Excellent presentation skills, facilitation skills and the ability to analyse training needs and develop training courses, associated resources and work to a high standard.

Person Specification

Qualifications

Essential

Educated to degree level in a suitable or appropriate professional qualification or substantial working experience in a related ICT technical environment.

Desirable

City & Guilds Teaching certificate 7306 and / or 7307.
Prince2 Practitioner (or equivalent project management methodology).

Knowledge

Essential

Substantial experience of managing IT systems and applications in a large user based working environment.
Substantial experience of using specialist electronic IT healthcare systems
Excellent IT knowledge of various IT systems, software and applications including, Windows, Microsoft outlook Office, 365 and all Microsoft packages.
Excellent working knowledge of databases and system configuration.

Desirable

Knowledge of Unix, SQL and share point.
Experience of managing IT systems and applications in a large user based working environment.

Experience

Essential

Excellent presentation skills, facilitation skills and the ability to analyse training needs and develop training courses, associated resources and work to a high standard.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)