Job summary
An exciting opportunity has arisen for a Head of Private Patients and Overseas Services at South Tees Hospitals NHS Foundation Trust.
As the Head of Private Patients and Overseas Services, you will lead on the development and delivery of strategies, plans, policies and processes to expand and develop the Trust's private patients and overseas services. This will involve working closely with a wide range of stakeholders, both clinical and non-clinical, across and external to the Trust.
As part of the Corporate Services team in an organisation striving for excellence, you will work to ensure the private patients and overseas services are clinically led, patient focused, and strategically aligned to the aims and values of the organisation.
You will be experienced in the delivery of multi-stranded projects, and be comfortable working in an environment with multiple stakeholders, sometimes with conflicting priorities, to bring a collaborative approach that will enable you to deliver excellence in the private patient and overseas services across the Trust.
Main duties of the job
To explore and build commercial opportunities across the private patients and overseas services that will generate additional financial and non-financial value to the Trust.
Lead on the development and implementation of strategic plans to grow the private patients and overseas visitors services. This will involve working with a wide range of clinical and non-clinical stakeholders, both internal and external to the Trust, in situations where persuasion, motivation and reassurance will be necessary.
Lead on the development of a marketing and communication strategy for private patient services across the trust.
Ensure we are offering excellence in service and a positive patient experience across the private & overseas patients services.
Ensuring regulatory requirements of the service are met; including ensuring service is compliant with local, national and trust requirements.
Responsible for the delivery of challenging targets within set timescales related to the expansion and development of the private & overseas patients services.
About us
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the leadership development programme, and the Quality Improvement Programme that the Trust delivers. This programme aims to:o Explore leadership within the NHSo Promote Trust Values and Behaviourso Develop your Leadership effectiveness and skillso Practitioner level in quality improvement, equipping you with the skills to champion, lead and complete quality improvement within your role
After you complete this four and a half days of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses dependent upon your role and bitesize programmes and leadership apprenticeships at level 3,5 and 7.
Job description
Job responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Job description
Job responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Person Specification
Knowledge
Essential
- Proven ability to be intellectually flexible and look beyond existing processes and ways of working to produce more effective service delivery.
- A sound understanding of the NHS current legislation and national strategy.
- Understanding of local and national regulatory requirements for private patient and overseas services.
- Knowledge of budgetary planning and cost improvement planning processes, including income generation.
- A strong knowledge of change and project management processes.
Desirable
- In-depth knowledge of private healthcare provision within the NHS.
Qualifications
Essential
- Educated to degree-level qualification or equivalent training and experience
- Evidence of continuing professional development
- Relevant Masters qualification or equivalent experience.
Desirable
- Attendance at the leadership and development and improvement programme (4.5 days)
- Project management experience and/or qualifications.
Experience
Essential
- Evidence of leading private patient activities in NHS organisations.
- Significant experience in senior management positions in an NHS or non-NHS environment.
- Practical experience and proven success in leading negotiations & persuading high level corporate and/or clinical decisions.
- Evidence of leading large-scale change management and service redesign programmes/projects
- Evidence of influencing diverse stakeholders, including senior clinical and non-clinical staff, to achieve consensus.
- Experience of staff management, recruitment and selection of staff, appraisal and development.
- Experience of working with a wide range of stakeholders at all levels of seniority, internal and external to the trust.
- Evidence of delivery of multi-stranded projects, including identification of opportunities and development of options appraisals to determine long-term strategies
- Experience and evidence of creative strategic thinking.
- Evidence of translating strategic goals into effective operational plans and objectives.
- Demonstratable achievements in managing and meeting targets through finance and commissioning frameworks.
Desirable
- Evidence of managing complex healthcare services
- Proven track record in achieving healthcare targets, partnership working, pro-active performance management & delivery of challenging objectives to a deadline.
- Significant experience in senior management positions in a commercial role (NHS or non-NHS environment).
Personal Attributes
Essential
- Ability to establish credibility and develop & maintain effective working relationships at operational and senior management levels.
- Ability to form and maintain successful working relationships with commissioners, service providers and third-party suppliers.
- Ability to influence and motivate others to achieve challenging goals.
Person Specification
Knowledge
Essential
- Proven ability to be intellectually flexible and look beyond existing processes and ways of working to produce more effective service delivery.
- A sound understanding of the NHS current legislation and national strategy.
- Understanding of local and national regulatory requirements for private patient and overseas services.
- Knowledge of budgetary planning and cost improvement planning processes, including income generation.
- A strong knowledge of change and project management processes.
Desirable
- In-depth knowledge of private healthcare provision within the NHS.
Qualifications
Essential
- Educated to degree-level qualification or equivalent training and experience
- Evidence of continuing professional development
- Relevant Masters qualification or equivalent experience.
Desirable
- Attendance at the leadership and development and improvement programme (4.5 days)
- Project management experience and/or qualifications.
Experience
Essential
- Evidence of leading private patient activities in NHS organisations.
- Significant experience in senior management positions in an NHS or non-NHS environment.
- Practical experience and proven success in leading negotiations & persuading high level corporate and/or clinical decisions.
- Evidence of leading large-scale change management and service redesign programmes/projects
- Evidence of influencing diverse stakeholders, including senior clinical and non-clinical staff, to achieve consensus.
- Experience of staff management, recruitment and selection of staff, appraisal and development.
- Experience of working with a wide range of stakeholders at all levels of seniority, internal and external to the trust.
- Evidence of delivery of multi-stranded projects, including identification of opportunities and development of options appraisals to determine long-term strategies
- Experience and evidence of creative strategic thinking.
- Evidence of translating strategic goals into effective operational plans and objectives.
- Demonstratable achievements in managing and meeting targets through finance and commissioning frameworks.
Desirable
- Evidence of managing complex healthcare services
- Proven track record in achieving healthcare targets, partnership working, pro-active performance management & delivery of challenging objectives to a deadline.
- Significant experience in senior management positions in a commercial role (NHS or non-NHS environment).
Personal Attributes
Essential
- Ability to establish credibility and develop & maintain effective working relationships at operational and senior management levels.
- Ability to form and maintain successful working relationships with commissioners, service providers and third-party suppliers.
- Ability to influence and motivate others to achieve challenging goals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
