Job summary
15 Hours per week An exciting opportunity has arisen for an administrative assistant based within Maternity at James Cook University Hospital. The post holder will provide effective administration support to the new Maternal Mental Health Service. They will provide excellent communication skills and good customer care.
Main duties of the job
The post holder will assist in maintaining an effective maternal mental health service that is responsive to the needs of the women and pregnant people. They will act as a call handler for maternal mental health enquiries, ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes. The post holder will control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.
The post holder will support the efficient processing of information and communication as required and ensure that clinical correspondence is accurately transcribed, within agreed timescales, in line with the Trust Policy. Appropriate methods will be used and information recorded appropriately to ensure that performance targets can be monitored and reported upon.
About us
South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.
The James Cook University Hospital in Middlesbrough is a designated major trauma centre and provides all its specialties from one site which is unique for a hospital of its size. It provides a wide range of district general hospital services and specialist services such as neurosciences, renal medicine, spinal injuries, major trauma, cardiothoracics, vascular surgery and cancer services. It has 1,024 beds, a 24-hour acute admissions unit and an emergency department which houses the major trauma centre for Durham, East Cleveland, Tees Valley and North Yorkshire and has its own helipad. In 2012 the Middlesbrough hospital completed a £35 million redevelopment of its cancer services and is now proud to provide some of the best facilities in Europe. The James Cook University Hospital has a modern, central operating suite containing 20 well-equipped theatres and a 16-bedded intensive care unit. There is also an Institute of Learning, Research and Innovation on site, embracing postgraduate medical education, undergraduate teaching centre, nurse training school, the school of radiography and library facilities.
The Friarage Hospital in Northallerton is an essential part of our organisation and an important point of delivery for the community. It is one of the smallest district general hospitals in the country and has 189 inpatient beds.
Details
Date posted
16 February 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
328-WAC-6026101
Job locations
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Employer's website
https://www.southtees.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
South Tees Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)