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South Tees Hospitals NHS Foundation Trust

Patient Flow Coordinator

Information:

This job is now closed

Job summary

This post is for internal candidates to South Tees Trust. If you are not currently working within the trust your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Exciting opportunity for someone with current or previous patient flow coordinator experience to join the Transfer of Care hub to work alongside our discharge facilitators in supporting patients and staff with complex discharges.

Main duties of the job

  • Identify patients for community hospitals
  • Welfare calls
  • Update systems used throughout the trust as required
  • Check patient referrals via the webice system
  • Be a point of contact for the home first team
  • Help and assist discharge facilitators as and when required
  • Support diagnostic virtual ward
  • Be a point of contact for care home staff regarding patients post discharge
  • Case manage and co-work complex discharge cases

Please note this post will close at sufficient applicants.

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7.

Details

Date posted

17 November 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Per annum (Pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

328-CD-5658187

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW


Job description

Job responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

Job description

Job responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

Person Specification

Knowledge

Essential

  • Knowledge and experience of providing person centred care in a health and social care environment
  • Demonstrate relevant knowledge linked to how patients flow through the organisation and around potential discharge blocks (e.g. DTOCs)
  • Competent with software programmes including Microsoft Work, Outlook, Excel and Power Point
  • Experience working as a patient flow coordinator

Desirable

  • Knowledge of current processes
  • Knowledge of social issues and trends impacting upon hospital discharge

Qualifications

Essential

  • Educated to A level or equivalent. GCSE Grade C/4 or higher in English
  • NVQ Level 4 in a Healthcare, Customer Service or Business and Administration or equivalent/equivalent level of knowledge and skills
Person Specification

Knowledge

Essential

  • Knowledge and experience of providing person centred care in a health and social care environment
  • Demonstrate relevant knowledge linked to how patients flow through the organisation and around potential discharge blocks (e.g. DTOCs)
  • Competent with software programmes including Microsoft Work, Outlook, Excel and Power Point
  • Experience working as a patient flow coordinator

Desirable

  • Knowledge of current processes
  • Knowledge of social issues and trends impacting upon hospital discharge

Qualifications

Essential

  • Educated to A level or equivalent. GCSE Grade C/4 or higher in English
  • NVQ Level 4 in a Healthcare, Customer Service or Business and Administration or equivalent/equivalent level of knowledge and skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW


Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW


Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Discharge Facilitation Lead

Sarah Dack

sarah.dack1@nhs.net

07442826976

Details

Date posted

17 November 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Per annum (Pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

328-CD-5658187

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW


Supporting documents

Privacy notice

South Tees Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)