Administrative Assistant-Appointments Clerk

South Tees Hospitals NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for an Administrative Assistant (Appointment Clerk) at The James Cook University Hospital

This department provides outpatient appointment services to Neurosciences.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect

Main duties of the job

The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:

The following skills are essential to the role:

Excellent written and verbal communication skills.
Previous experience in a fast-paced administrative role, working in a busy office environment.
Excellent communication and interpersonal skills
Ability to work in a busy contact centre dealing with people with varying needs.
Good working knowledge and experience of using Microsoft Office packages.
Excellent Customer Service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Full training will be provided however candidates with experience of using Camis, E-Camis and ERS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

Please note that this vacancy will close when we receive sufficient completed applications.

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Date posted

29 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

328-CP-5670867

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

Job description

Job responsibilities

Person Specification

Knowledge & Skills

Essential

Efficient and accurate word processing skills
Excellent Communication & interpersonal skills

Qualifications & Training

Essential

GCSE's A-C or equivalent qualification or experience
NVQ 2 in Business Administration or equivalent experience

Experience

Essential

Knowledge of office and outlook, including word, excel, powerpoint, email & internet

Desirable

Healthcare / NHS Trust experience

Person Specification

Knowledge & Skills

Essential

Efficient and accurate word processing skills
Excellent Communication & interpersonal skills

Qualifications & Training

Essential

GCSE's A-C or equivalent qualification or experience
NVQ 2 in Business Administration or equivalent experience

Experience

Essential

Knowledge of office and outlook, including word, excel, powerpoint, email & internet

Desirable

Healthcare / NHS Trust experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.