South Tees Hospitals NHS Foundation Trust

Community Receptionist/Clerical Officer

This job is now closed

Job summary

1 x 18.75 Hours per week (12 months fixed term maternity cover)

We are looking for experienced and enthusiastic community receptionist/clerical officer to deliver an efficient, effective and comprehensive reception/administration service across 5 community sites; East Cleveland, Low Grange, Guisborough, Redcar and Cleveland Health Centre.

To support the reception and clinical services and departments throughout the buildings, ensuring high standards are maintained at all times.

The successful candidate should have experience of reception or front of house a sound general education, excellent communication skills, knowledge of SystmOne or other clinical systems, a good telephone manner and a mature and professional approach.

The successful candidate will have basic IT skills and experience of Microsoft packages, be flexible in their approach to work, possess good organisational and time management skills and have the ability to use their own initiative, whilst adhering to all Trust policies and procedures including health and safety standards and practices.

The post holder will be a key member of the team and will facilitate the delivery of the teams objectives.

This vacancy will close when we receive sufficient completed applications.

Main duties of the job

To deliver an efficient and comprehensive reception and administration service to all the users of South Tees Hospital NHS Foundation Trust Community Services ensuring high standards are maintained at all times. With a commitment to abide by the NHS values and the Constitution.

Previous experience working in the NHS in a similar position is desirable as is experience in dealing with the public and handling confidential medical information.

It may on occasion be necessary for the post holder to travel independently and provide cover over the 5 community sites; this is on a roster basis.

-Experience in routine reception and administrative procedures.-Knowledge and experience of Microsoft Packages e.g. Word, Excel. Outlook etc,

-Knowledge and experience of clinical systems preferably SystmOne-General Knowledge of NHS, preferably with practical experience-A knowledge of Trust policies and Procedures is desirable but not essential-Knowledge of the Data Protection Act and Confidentiality in the workplace

-Understanding of a range of work procedures, some of which are non-routine and which may require formal training.

About us

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Date posted

27 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

328-FCS-5463650

Job locations

East Cleveland Hospital

Alford Road

Brotton

TS12 2FF

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Knowledge & Experience

Essential

Previous experience of working in a hospital or other health care setting

Desirable

Previous experience of working with clinical systems eg SystmOne

Education & Qualifications

Essential

NVQ level 2 or equivalent in business administration, Customer Services or equivalent experience
IT and software experience including MS Word, Outlook and MS Excel

Key Skills

Essential

Ability to present written information clearly
Aware of the need for confidentiality at all times
Time management skills
Ability to work effectively in a busy environment as part of a team or autonomously

Person Specification

Knowledge & Experience

Essential

Previous experience of working in a hospital or other health care setting

Desirable

Previous experience of working with clinical systems eg SystmOne

Education & Qualifications

Essential

NVQ level 2 or equivalent in business administration, Customer Services or equivalent experience
IT and software experience including MS Word, Outlook and MS Excel

Key Skills

Essential

Ability to present written information clearly
Aware of the need for confidentiality at all times
Time management skills
Ability to work effectively in a busy environment as part of a team or autonomously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

East Cleveland Hospital

Alford Road

Brotton

TS12 2FF

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

East Cleveland Hospital

Alford Road

Brotton

TS12 2FF

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)