e-Referral Service Support Assistant

South Tees Hospitals NHS Foundation Trust

This job is now closed

Job summary

12 month fixed contract or Secondment opportunity

Previous applicants need not apply.

An excellent opportunity has arisen for an e-Referral Service Support Assistant to support the e-Referral Service Manager to assist with daily operational system management and system training of the e-Referral Service (Choose and Book).

The post holder will act as a first point of contact for any e-RS referral or appointment enquiries from internal and external GP practice staff. The post holder will also assist in reviewing and updating the Directory of Services; amending and creating new services as and when required under the leadership of the e-Referral Service Manager.

The following skills and knowledge are essential to the role:

Experience of using the e-Referral Service (Choose and Book) system
Experience of using CaMIS and e-CaMIS
Knowledge of the Trusts outpatient services and booking processes

Excellent communication and interpersonal skills
Good working knowledge and experience of using Microsoft Office packages

You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Main duties of the job

The post holder will be responsible for granting new users access to the e-Referral Service and providing system training as and when required. The post holder will also be responsible for ensuring workgroups are up to date and staff have access to the appropriate referrals. This role also involves data validation to ensure outpatient appointments have been processed correctly. Successful applicants may be expected to support outpatient booking teams with booking and cancelling appointments when required on an adhoc basis.

The role will include responsibilities for promoting the importance of best practice e-Referral Service processes and may require effective decision making.

Please note this post will close at sufficient applicants

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7.

Date posted

31 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

328-CP-5322826-A

Job locations

The James Cook University Hospital

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

Job description

Job responsibilities

Person Specification

Knowledge

Essential

Knowledge of NHS outpatient referrals
Knowledgeable on ICT Systems including NHS e-Referral Service, CaMIS, e-CaMIS and NHS Spine Portal (Smartcards)

Qualifications

Essential

Level 1 English and Maths functional skills. This must be completed within first 6 months of appointment if not already achieved

Desirable

NVQ 2 in care or equivalent is desirable

Person Specification

Knowledge

Essential

Knowledge of NHS outpatient referrals
Knowledgeable on ICT Systems including NHS e-Referral Service, CaMIS, e-CaMIS and NHS Spine Portal (Smartcards)

Qualifications

Essential

Level 1 English and Maths functional skills. This must be completed within first 6 months of appointment if not already achieved

Desirable

NVQ 2 in care or equivalent is desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.