Gloucestershire Health and Care NHS Foundation Trust

Bank Coordinator Integrated Urgent Care Service (IUCS)

The closing date is 10 April 2026

Job summary

This role is offered on the bank with GHC

Gloucestershire Health and Care NHS Foundation Trust (GHC) provide the Integrated Urgent Care Service (IUCS) for Gloucestershire including Out of Hours Treatment and GP Home Visiting and are looking for service Coordinators to join GHC on bank contracts.

The GP out of hours service is accessed through the NHS 111 service and the Clinical Assessment Service. Coordinators will be operational outside of the period of 9-5 Monday to Friday. We are looking for highly motivated individuals with good working knowledge of health services to oversee service activity, reporting and escalation of IUCS delivery for all bases within the county and are responsible for booking home visits following a triage.

The Coordinator is the main point of contact Out of Hours and are a conduit to the in-hours management team.

This role is offered on a bank basis with both day and night shifts available - 7 days per week..

Main duties of the job

Oversee the operation of the out-of-hours integrated urgent care service, ensuring that all activities are carried out efficiently and in accordance with established protocols.

Be responsible for booking GP home visits via SystmOne case management and car dispatching.

Communicate with the GP driver to be informed of any service interruptions.

Communicate with clinical professionals and base receptionists to receive any service disruptions or escalations.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.

76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.

81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£14.06 to £15.43 an hour per hour

Contract

Bank

Working pattern

Flexible working

Reference number

327-26-221

Job locations

Edward Jenner Court

Gloucester Business Park

Gloucester

GL3 4AW

Job description

Job responsibilities

Please see attached for the full job description and person specification. Please contact Sue.Hewlett@ghc.nhs.uk to express your interest in this role.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For moreinformationplease visithttps://www.gov.uk/browse/visas-immigration/work-visas

Job description

Job responsibilities

Please see attached for the full job description and person specification. Please contact Sue.Hewlett@ghc.nhs.uk to express your interest in this role.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For moreinformationplease visithttps://www.gov.uk/browse/visas-immigration/work-visas

Person Specification

Qualifications

Essential

NVQ Level 3 Administration / RSA Level 3 or equivalent experience
Excellent literacy and numeracy skills
European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Significant experience of working in an administration role
Experience of managing data and coordinating appointments in a relevant healthcare setting
Working knowledge of Microsoft Office packages, e.g., Word, Excel, PowerPoint and Outlook
Experience of co-ordinating within an urgent or emergency care setting

Desirable

Experience of using clinical systems such as SystmOne and Cleo

Knowledge

Desirable

Experience of working in an Integrated urgent care/ out of hours setting

Skills

Essential

Excellent interpersonal skills under pressure, including written and verbal communication
Willingness to support projects and service development initiatives, including embracing change and learning new skills
Strong adaptability to taking on a variety of tasks including during times or surge in demand and within rapid timescales
Ability to work independently with decision making and handling a changeable workload. This includes problem solving and sharing and receiving feedback or situation reports
Experience and excellent ability to handle sensitive, upsetting and difficult conversation with patients, the public and colleagues

Person Specification

Qualifications

Essential

NVQ Level 3 Administration / RSA Level 3 or equivalent experience
Excellent literacy and numeracy skills
European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Significant experience of working in an administration role
Experience of managing data and coordinating appointments in a relevant healthcare setting
Working knowledge of Microsoft Office packages, e.g., Word, Excel, PowerPoint and Outlook
Experience of co-ordinating within an urgent or emergency care setting

Desirable

Experience of using clinical systems such as SystmOne and Cleo

Knowledge

Desirable

Experience of working in an Integrated urgent care/ out of hours setting

Skills

Essential

Excellent interpersonal skills under pressure, including written and verbal communication
Willingness to support projects and service development initiatives, including embracing change and learning new skills
Strong adaptability to taking on a variety of tasks including during times or surge in demand and within rapid timescales
Ability to work independently with decision making and handling a changeable workload. This includes problem solving and sharing and receiving feedback or situation reports
Experience and excellent ability to handle sensitive, upsetting and difficult conversation with patients, the public and colleagues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

Gloucester Business Park

Gloucester

GL3 4AW

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

Gloucester Business Park

Gloucester

GL3 4AW

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)