Job summary
This role is offered on a fixed term/secondment basis for 6 months. The hours are full-time, 37.5 hours per week. Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of apossible secondment. The Operational Service Manager is responsible for ensuring high quality and effective delivery of a portfolio of services; managing financial, physical and human resources to comply with the requirements of robust operational governance and delivery against commissioned specifications.
Main duties of the job
The portfolio for this role includes but may not be limited to: - Falls Assessment & Education Service (FAES) - Integrated Community Equipment Service (ICES) - Gloucestershire Wheelchair Assessment Service (GWAS) - Complex Housing Partnership Support Service (CHPSS) The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
To be responsible for the delivery of the service. To manage commissioned service specifications as well as negotiate agreements where there are no (or very old) service level agreements. To maintain a culture where colleagues feel empowered to support patients, carers and families to live well with their long-term conditions to prevent avoidable health deterioration, hospital admission or unnecessary length of stay through a case management approach. To act as a key relationship broker with system partners to ensure understanding and appropriate use of the services. To hold overall accountability for service budgets, with support from Operational Finance Manager and oversight from Deputy Service Director. To regularly report, to senior managers and commissioners, on the performance of the service, linking in expert advice on professional practice and operational issues within the team. To work collaboratively with commissioners and other providers to identify needs, evaluate priorities, negotiate and implement appropriate changes in service delivery. To ensure seamless episodes of care to patients, ensuring they are seen in the most appropriate place in a timely manner acting on feedback as appropriate. To support the Countywide Service Director and Deputy Service Director on relevant projects/developments including policies, performance, service developments and multi-disciplinary team working. To lead on the development of, and manage the implementation of, service improvements, in conjunction with Heads of Profession, led by national and local service priorities.
The Trustis required towork in line with the Governments UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit -https://www.gov.uk/browse/visas-immigration/work-visas
Job description
Job responsibilities
To be responsible for the delivery of the service. To manage commissioned service specifications as well as negotiate agreements where there are no (or very old) service level agreements. To maintain a culture where colleagues feel empowered to support patients, carers and families to live well with their long-term conditions to prevent avoidable health deterioration, hospital admission or unnecessary length of stay through a case management approach. To act as a key relationship broker with system partners to ensure understanding and appropriate use of the services. To hold overall accountability for service budgets, with support from Operational Finance Manager and oversight from Deputy Service Director. To regularly report, to senior managers and commissioners, on the performance of the service, linking in expert advice on professional practice and operational issues within the team. To work collaboratively with commissioners and other providers to identify needs, evaluate priorities, negotiate and implement appropriate changes in service delivery. To ensure seamless episodes of care to patients, ensuring they are seen in the most appropriate place in a timely manner acting on feedback as appropriate. To support the Countywide Service Director and Deputy Service Director on relevant projects/developments including policies, performance, service developments and multi-disciplinary team working. To lead on the development of, and manage the implementation of, service improvements, in conjunction with Heads of Profession, led by national and local service priorities.
The Trustis required towork in line with the Governments UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit -https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Management Experience in Healthcare
Essential
- Management experience in healthcare
Desirable
Relevant experince in healthcare
Essential
- Have relevant experience working in healthcare systems
Desirable
- Demonstrate a good understanding of countywide service provision
Person Specification
Management Experience in Healthcare
Essential
- Management experience in healthcare
Desirable
Relevant experince in healthcare
Essential
- Have relevant experience working in healthcare systems
Desirable
- Demonstrate a good understanding of countywide service provision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
