Job summary
This role is offered on a permanent basis basis for 30 hours per week.
Do you have lived experience of mental health problems requiring support from the crisis teams? We WANT you!
The Crisis Resolution and Home Treatment Teams in Gloucestershire rated as "Outstanding" by the CQC are seeking to recruit a Peer Support Worker in the Gloucester and Forest of Dean locality team. This is a new innovative role which we are pleased to be able to offer following a review of services ensuring we are continuing to strive to provide exceptional person-centred care.
As a Peer Support Worker in the Crisis Team you will use your unique lived experience to provide emotional/social/practical support to those people experiencing a mental health crisis. We are looking for a motivated, enthusiastic and compassionate person who can work collaboratively within the multi-disciplinary team to support our service users in creating and implementing their Crisis Relapse and Contingency Plans, offer practical support and assist in social inclusion activities.
Main duties of the job
- To communicate with a variety of people on a range of matters and keep accurate and complete records consistent with the Trust's policies and procedures.
To act as a specialist resource within the service, by offering a unique perspective to service users. To act as an expert on recovery resources.
To share ideas about ways of achieving recovery goals.
To promote opportunities for people with lived experience to raise awareness and promote understanding.
Maintain quality in own work and encourage others to do so, while working as an effective and responsible team member.
Peer support work will take proactive steps to ensure accessibility.
- Respond to enquiries about Peer Support in a timely manner.
- Attend Peer Support Group meetings.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
The Crisis Resolution and Home Treatment Teams work with people who are experiencing a psychological, emotional and mental health crisis. We are a short term intervention team who can provide home visits to support peoples psychological, emotional and practical needs. We actively facilitate signposting and support to attend to other agencies and transfer between teams.
The postholder will work jointly with our clinical team supporting individuals who are often facing several social/practical/emotional challenges during their period of crisis. As a Peer Support Worker you will support our service users to develop and create a Crisis, Relapse and Contingency Care Plan, provide limited practical and emotional support to service users within their own homes, social inclusion, support to attend appointments and transition through services and their own unique recovery process.
The role of peer support worker has been developed specifically for people who have lived experience of mental health problems requiring support from a Crisis Team.
The postholder will directly report to the Team Manager.
The service is committed to achieving the principals of an enabling environment becoming a positive and rewarding place to work and study, where people thrive, succeed and achieve positive outcomes.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For moreinformationplease visithttps://www.gov.uk/browse/visas-immigration/work-visas
Job description
Job responsibilities
The Crisis Resolution and Home Treatment Teams work with people who are experiencing a psychological, emotional and mental health crisis. We are a short term intervention team who can provide home visits to support peoples psychological, emotional and practical needs. We actively facilitate signposting and support to attend to other agencies and transfer between teams.
The postholder will work jointly with our clinical team supporting individuals who are often facing several social/practical/emotional challenges during their period of crisis. As a Peer Support Worker you will support our service users to develop and create a Crisis, Relapse and Contingency Care Plan, provide limited practical and emotional support to service users within their own homes, social inclusion, support to attend appointments and transition through services and their own unique recovery process.
The role of peer support worker has been developed specifically for people who have lived experience of mental health problems requiring support from a Crisis Team.
The postholder will directly report to the Team Manager.
The service is committed to achieving the principals of an enabling environment becoming a positive and rewarding place to work and study, where people thrive, succeed and achieve positive outcomes.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For moreinformationplease visithttps://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications
Essential
- oKnowledge of Health and wellbeing issues.
- oTraining to NVQ level 3 or equivalent level of experience, knowledge or training.
- oPrevious experience of delivering peer mentoring services
Length and/or nature of experience
Essential
- oThe post holder must have lived experience of Mental Health Problems needing Crisis Intervention
- oProven experience of unsupervised working practices.
- oExperience in information analysis and provision of statistical reports.
- oAbility to work in an enabling and creative way. Willingness too support people needs in recovery goals.
- oKnowledge and commitments to service user's rights and the impact of stigma. Understanding the impact of stigma and discrimination.
- oWorking knowledge of Microsoft Office packages e.g. Word, Excel, PowerPoint, Publisher and Outlook
- oA good understanding of the need to maintain clear professional boundaries within working relationships with people using our services.
Desirable
- oAbility to share personal story of recovery in a professional manner.
- oExperience of maintaining a comprehensive records.
- oExperience of providing teaching or mentoring to adults.
- oExperience of co-facilitating any group therapy
Professional/managerial/specialist knowledge
Essential
- oProven experience of working autonomously
- oExperience of providing compassionate support to people experiencing distress.
- oExperience in a teaching, mentoring or caring role.
Desirable
- oExperience in a teaching, mentoring or caring role.
Personal skills, abilities, and attributes
Essential
- oMaintaining records and monitoring systems
- oAbility to work alone and within a team
- oGood organisational and time keeping skills
- oProven interpersonal, oral and written skills
- oCommitment to team working
- oCommitment to equal opportunities and anti-discriminatory policies
- oAbility to input data and analyse data
- oAbility to work under pressure and to deadlines
- oAbility to undertake all statutory and mandatory training including (PBM) Breakaway (subject to Occupational Health clearance)
- oAn ability to demonstrate an understanding and commitment to Trust values and Staff Charter
- oHigh level of self-awareness and ability to critically appraise own performance.
Person Specification
Qualifications
Essential
- oKnowledge of Health and wellbeing issues.
- oTraining to NVQ level 3 or equivalent level of experience, knowledge or training.
- oPrevious experience of delivering peer mentoring services
Length and/or nature of experience
Essential
- oThe post holder must have lived experience of Mental Health Problems needing Crisis Intervention
- oProven experience of unsupervised working practices.
- oExperience in information analysis and provision of statistical reports.
- oAbility to work in an enabling and creative way. Willingness too support people needs in recovery goals.
- oKnowledge and commitments to service user's rights and the impact of stigma. Understanding the impact of stigma and discrimination.
- oWorking knowledge of Microsoft Office packages e.g. Word, Excel, PowerPoint, Publisher and Outlook
- oA good understanding of the need to maintain clear professional boundaries within working relationships with people using our services.
Desirable
- oAbility to share personal story of recovery in a professional manner.
- oExperience of maintaining a comprehensive records.
- oExperience of providing teaching or mentoring to adults.
- oExperience of co-facilitating any group therapy
Professional/managerial/specialist knowledge
Essential
- oProven experience of working autonomously
- oExperience of providing compassionate support to people experiencing distress.
- oExperience in a teaching, mentoring or caring role.
Desirable
- oExperience in a teaching, mentoring or caring role.
Personal skills, abilities, and attributes
Essential
- oMaintaining records and monitoring systems
- oAbility to work alone and within a team
- oGood organisational and time keeping skills
- oProven interpersonal, oral and written skills
- oCommitment to team working
- oCommitment to equal opportunities and anti-discriminatory policies
- oAbility to input data and analyse data
- oAbility to work under pressure and to deadlines
- oAbility to undertake all statutory and mandatory training including (PBM) Breakaway (subject to Occupational Health clearance)
- oAn ability to demonstrate an understanding and commitment to Trust values and Staff Charter
- oHigh level of self-awareness and ability to critically appraise own performance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
