Gloucestershire Health and Care NHS Foundation Trust

Receptionist/Telephonist

The closing date is 27 March 2026

Job summary

This role is offered on a permanent basis. Full or part-time hours are available.

Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The service covers contraception, sexual health screening and treatment, pregnancy advisory, sexual assault and HIV care treatment.

The purpose of this job is to act as the main receptionist/telephonist for patients contacting the service either face to face or via the single point of access telephone line. This will include booking appointments and dealing with patient queries.

Main duties of the job

To act as the main telephonist for patients contacting the service via the single point of access telephone line. This will include, initial triage as per triage sop, or booking appointments as required, and dealing with patients queries.
To act as an initial point of contact for all external enquiries from patients, health professionals and representatives from a range of organisations and respond appropriately.
To provide a comprehensive booking service at a range of clinics across the county of Gloucestershire.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Date posted

06 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

327-25-980-A

Job locations

Sexual Health Services, Hope House, Gloucestershire Royal Hospital

Great Western Road

Gloucester

GL1 3NN

Job description

Job responsibilities

Provide non-clinical advice and information on outpatient procedures, appointments and clinic arrangements. Book patient appointments to suit individual needs, making the most effective use of clinic time
To report any safeguarding issues to the appropriate health care professional.
Communicate clearly, often over the telephone, with members of the public where there may be barriers to understanding.
Prepare patient files for clinics every day, accurate filing of results, contact appropriate departments if required. Ensure relevant forms and paperwork are available for the doctor/nurse when required

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

Job description

Job responsibilities

Provide non-clinical advice and information on outpatient procedures, appointments and clinic arrangements. Book patient appointments to suit individual needs, making the most effective use of clinic time
To report any safeguarding issues to the appropriate health care professional.
Communicate clearly, often over the telephone, with members of the public where there may be barriers to understanding.
Prepare patient files for clinics every day, accurate filing of results, contact appropriate departments if required. Ensure relevant forms and paperwork are available for the doctor/nurse when required

Person Specification

Qualifications

Essential

Educated to GCSE level (or equivalent) in Maths and English Grade c or above
Educated to NVQ Level 3 in a relevant subject or equivalent level of qualifications or significant previous experience and knowledge

Knowledge

Essential

Computer literate to a high standard
Substantial experience of working in an administrative environment using computerised data systems

Skills

Essential

Ability to communicate effectively in both verbal and written form
Evidence of ability to communicate with all levels of staff and general public
Be able to demonstrate the ability to work under pressure and remain calm and confident in manner
Demonstrate an understanding of confidentiality
Ability to work effectively both autonomously and as part of a team

Experience

Essential

Experience of reception and administration duties
Experience of working in a customer facing environment (face to face and or the telephone)

Desirable

Knowledge of different patient administrative systems

Person Specification

Qualifications

Essential

Educated to GCSE level (or equivalent) in Maths and English Grade c or above
Educated to NVQ Level 3 in a relevant subject or equivalent level of qualifications or significant previous experience and knowledge

Knowledge

Essential

Computer literate to a high standard
Substantial experience of working in an administrative environment using computerised data systems

Skills

Essential

Ability to communicate effectively in both verbal and written form
Evidence of ability to communicate with all levels of staff and general public
Be able to demonstrate the ability to work under pressure and remain calm and confident in manner
Demonstrate an understanding of confidentiality
Ability to work effectively both autonomously and as part of a team

Experience

Essential

Experience of reception and administration duties
Experience of working in a customer facing environment (face to face and or the telephone)

Desirable

Knowledge of different patient administrative systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Sexual Health Services, Hope House, Gloucestershire Royal Hospital

Great Western Road

Gloucester

GL1 3NN

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Sexual Health Services, Hope House, Gloucestershire Royal Hospital

Great Western Road

Gloucester

GL1 3NN

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)