Job summary
We are excited to be able to offer 2 new opportunities for support workers to join our expanding services.
These roles will support patients with mental health issues as they transition from Accident and Emergency Departments and inpatient hospital beds back to the community and into their homes.
Returning home and accessing services can often be an extremely challenging time and I believe that we have an opportunity to improve this experience for patients under our care.
If you have experience in support working and your own experience of recovery, then I would like to hear from you.
Main duties of the job
Working alongside Mental Health Liaison Practitioners, the post holder will be based within The Mental Health Liaison Service (Working Age Adults). The role will cover Gloucester Royal and Cheltenham General Hospitals, working with individuals with mental health problems and other vulnerabilities that have come into contact with the Emergency Departments and Inpatient Wards.
The post holder will support clients to access and utilise a range of community services in order to improve their use of these resources, which is likely to improve their mental health, social difficulties, and reduce the risk of them re-offending. The post holder will actively engage and work with a small number of individuals who are likely to have a wide range of mental health problems, along with a level of co-existing complex needs, including homelessness, substance misuse problems, significant risk histories and social exclusion, and who at times may present with extremely challenging behaviours. The support and recovery workers will provide time limited 1:1 support to clients, enabling them to access a wide range of services that can provide help and advice with, for example, mental health, housing, social exclusion, substance misuse, education, employment and debt management difficulties. The post holder will be expected to develop good links with community resources in order to enable improved and supported access to services.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
Working alongside Mental Health Liaison Practitioners, the post holder will be based within The Mental Health Liaison Service (Working Age Adults). The role will cover Gloucester Royal and Cheltenham General Hospitals, working with individuals with mental health problems and other vulnerabilities that have come into contact with the Emergency Departments and Inpatient Wards.
The post holder will support clients to access and utilise a range of community services in order to improve their use of these resources, which is likely to improve their mental health, social difficulties, and reduce the risk of them re-offending. The post holder will actively engage and work with a small number of individuals who are likely to have a wide range of mental health problems, along with a level of co-existing complex needs, including homelessness, substance misuse problems, significant risk histories and social exclusion, and who at times may present with extremely challenging behaviours. The support and recovery workers will provide time limited 1:1 support to clients, enabling them to access a wide range of services that can provide help and advice with, for example, mental health, housing, social exclusion, substance misuse, education, employment and debt management difficulties. The post holder will be expected to develop good links with community resources in order to enable improved and supported access to services.
In summary, the post holder will support service users in their community environment to promote their recovery and will assist the Mental Health Liaison Practitioners to assess, plan, implement and evaluate short term care plans.
Job description
Job responsibilities
Working alongside Mental Health Liaison Practitioners, the post holder will be based within The Mental Health Liaison Service (Working Age Adults). The role will cover Gloucester Royal and Cheltenham General Hospitals, working with individuals with mental health problems and other vulnerabilities that have come into contact with the Emergency Departments and Inpatient Wards.
The post holder will support clients to access and utilise a range of community services in order to improve their use of these resources, which is likely to improve their mental health, social difficulties, and reduce the risk of them re-offending. The post holder will actively engage and work with a small number of individuals who are likely to have a wide range of mental health problems, along with a level of co-existing complex needs, including homelessness, substance misuse problems, significant risk histories and social exclusion, and who at times may present with extremely challenging behaviours. The support and recovery workers will provide time limited 1:1 support to clients, enabling them to access a wide range of services that can provide help and advice with, for example, mental health, housing, social exclusion, substance misuse, education, employment and debt management difficulties. The post holder will be expected to develop good links with community resources in order to enable improved and supported access to services.
In summary, the post holder will support service users in their community environment to promote their recovery and will assist the Mental Health Liaison Practitioners to assess, plan, implement and evaluate short term care plans.
Person Specification
Qualifications
Essential
- Undergraduate Diploma or equivalent appropriate qualification and experience e.g. Foundation Degree, HNC or vocational qualification level three or equivalent plus short courses or completion of competency workbook or relevant experience to undergraduate Diploma level equivalency
Experience
Essential
- Demonstrable experience of working with a vulnerable client group, including experience of supporting people with mental health problems.
- Experience of working autonomously and managing an individual caseload.
- Ability to work proactively alongside people to help meet identified goals and needs.
Desirable
- Experience of working with people who have had contact with the Mental Health Liaison Service
- Personal experience of mental health recovery
- Experience of working with people with drug and alcohol problems
Clinical
Essential
- How to deal sensitively with distress, disturbance and unpredictability
- Excellent organisational skills, ability to manage own time and plan timed activities for staff and patients.
- Experience of working autonomously and managing an individual caseload.
Desirable
- Previous experience in mental health care work - willing to undertake full training to achieve NVQ 3 in Health and Social Care.
Person Specification
Qualifications
Essential
- Undergraduate Diploma or equivalent appropriate qualification and experience e.g. Foundation Degree, HNC or vocational qualification level three or equivalent plus short courses or completion of competency workbook or relevant experience to undergraduate Diploma level equivalency
Experience
Essential
- Demonstrable experience of working with a vulnerable client group, including experience of supporting people with mental health problems.
- Experience of working autonomously and managing an individual caseload.
- Ability to work proactively alongside people to help meet identified goals and needs.
Desirable
- Experience of working with people who have had contact with the Mental Health Liaison Service
- Personal experience of mental health recovery
- Experience of working with people with drug and alcohol problems
Clinical
Essential
- How to deal sensitively with distress, disturbance and unpredictability
- Excellent organisational skills, ability to manage own time and plan timed activities for staff and patients.
- Experience of working autonomously and managing an individual caseload.
Desirable
- Previous experience in mental health care work - willing to undertake full training to achieve NVQ 3 in Health and Social Care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
