Job summary
This role is offered as a part time Fixed Term contract for 12 months. The hours are 15 hours per week.
We are seeking an experienced and motivated QI Manager to support the development of the options appraisal and full business case, for the designing and testing of a future Tier 4 model for Specialised CAMHS and Eating Disorder provision in Gloucestershire, working in partnership with the Thames Valley Provider Collaborative.
This is an exciting opportunity to shape a high-impact service model for children and young people with complex needs. You will work collaboratively across organisational boundaries, bringing together clinical teams, commissioners, voluntary sector partners and Experts by Experience to co-design and test new approaches.
Main duties of the job
Co-lead the development, testing and evaluation of a new Tier 4 service model, contributing to an options appraisal and full business case
Lead and support quality improvement and service redesign activity across the Trust and ICS, using coaching-based QI methodology
Build QI capability through delivery and coordination of the Trust's Bronze, Silver and Gold improvement programmes.
Work collaboratively with clinicians, managers, commissioners, voluntary sector partners and Experts by Experience.
Support priority improvement work identified through Trust governance and performance forums.
Provide expert advice and facilitation on improvement methodology to enable sustainable change.
Collect, analyse and report learning, outcomes and impact to inform decision-making and governance.
Contribute flexibly to wider transformation and system improvement projects across partner organisations.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
The Quality Improvement Manager will provide specific professional leadership, support, advice and facilitation on quality service improvement and redesign methodology to support the implementation of new systems and service redesign.
For this short-term post the specific key responsibilities will be:-
Co-lead with members of the Tier 4 project team on the development of a working a model to test using an improvement approach.
Support the Tier 4 team in coaching and advising them to work effectively across the three core elements of our coaching for system improvement approach:a. strategic system thinking,b. technical application of improvement methodology and ac. relational approach - required for distributed leadership in action.
Compile and communicate progress, learning and evaluation of the Tier 4 model with a wide range of key stakeholders and groups to feed into a business case.
This is in addition to the specific key responsibilities laid out in the attached JD.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Job description
Job responsibilities
The Quality Improvement Manager will provide specific professional leadership, support, advice and facilitation on quality service improvement and redesign methodology to support the implementation of new systems and service redesign.
For this short-term post the specific key responsibilities will be:-
Co-lead with members of the Tier 4 project team on the development of a working a model to test using an improvement approach.
Support the Tier 4 team in coaching and advising them to work effectively across the three core elements of our coaching for system improvement approach:a. strategic system thinking,b. technical application of improvement methodology and ac. relational approach - required for distributed leadership in action.
Compile and communicate progress, learning and evaluation of the Tier 4 model with a wide range of key stakeholders and groups to feed into a business case.
This is in addition to the specific key responsibilities laid out in the attached JD.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications
Essential
- Educated to degree level and additional knowledge acquired via formal training and accreditation at masters level or equivalent specialist knowledge acquired through experience
- Recognised quality improvement training
Experience
Essential
- Extensive experience of QI and Service redesign methodologies applied in healthcare
- Experience of supporting change initiatives
- Experience of leading teams/groups through complex change
- Experience of working at a senior level in a health care setting
- Experience in navigating complex and sensitive cross-organisational change projects
Desirable
- Experience of working with local integrated improvement initiatives
Specialist knowledge
Essential
- Experience of demand and capacity modelling
Personal Skills Abilities and Attributes
Essential
- Ability to understand a broad range of information quickly and suggest options when opinions differ/there is no obvious solution
- Self motivated with the ability to work without supervision as well as working to tight and often changing timescales
- Developed communication skills for delivering key messages to a range of key stakeholders, some at a very senior level
- Ability to use informed persuasion to influence others and negotiate with stakeholders on difficult and controversial issues
- Ability to analyse and report on complex information
- Ability to independently and creatively problem solve
- Ability to identify risks, anticipate issues and create solutions to resolve problems in relation to service delivery
- Ability to interpret national policy for implementation
- Ability to develop and deliver training sessions to a range of stakeholders
- Ability to move between the bigger picture and the detail
- Embraces change, viewing it as an opportunity to learn and develop
Person Specification
Qualifications
Essential
- Educated to degree level and additional knowledge acquired via formal training and accreditation at masters level or equivalent specialist knowledge acquired through experience
- Recognised quality improvement training
Experience
Essential
- Extensive experience of QI and Service redesign methodologies applied in healthcare
- Experience of supporting change initiatives
- Experience of leading teams/groups through complex change
- Experience of working at a senior level in a health care setting
- Experience in navigating complex and sensitive cross-organisational change projects
Desirable
- Experience of working with local integrated improvement initiatives
Specialist knowledge
Essential
- Experience of demand and capacity modelling
Personal Skills Abilities and Attributes
Essential
- Ability to understand a broad range of information quickly and suggest options when opinions differ/there is no obvious solution
- Self motivated with the ability to work without supervision as well as working to tight and often changing timescales
- Developed communication skills for delivering key messages to a range of key stakeholders, some at a very senior level
- Ability to use informed persuasion to influence others and negotiate with stakeholders on difficult and controversial issues
- Ability to analyse and report on complex information
- Ability to independently and creatively problem solve
- Ability to identify risks, anticipate issues and create solutions to resolve problems in relation to service delivery
- Ability to interpret national policy for implementation
- Ability to develop and deliver training sessions to a range of stakeholders
- Ability to move between the bigger picture and the detail
- Embraces change, viewing it as an opportunity to learn and develop
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
