Job summary
We have an exciting opportunity to recruit a motivated and enthusiastic person for the role of Locality Support Services Manager, working across our Gloucester and Forest of Dean Community Mental Health Services.
The successful candidate will provide professional leadership and management of the Administration Teams working within community services.
The role needs someone who can be extremely well-organised, flexible, able to manage and prioritise their own workload, and able to act independently.
Your responsibilities will include: establishing effective and supportive working relationships with colleagues and managers; ensuring that the administration resource is maintained effectively; providing robust line-management to your admin teams, and managing HR policies and processes, including recruitment.
As well as contributing to health and safety in the work environment, you will have the opportunity to make a difference to your workforce development, and your Trust's development.
You will need excellent organisational and interpersonal skills; as well as resilience in managing people and workload. The successful candidate should have proven experience of supervising a team of staff and experience of working in the NHS would be an advantage.
This role is within a busy, dynamic, and changing environment; if you can demonstrate the flexible and positive approach needed, then we welcome your application.
Main duties of the job
To provide professional leadership to and management of the Administration and Clerical teams within the Gloucestershire Localities, in line with Trust Policies and Procedures.
To support the Administrative and Support Services Operational Lead and clinical teams in the provision of an efficient and effective administration service, and to ensure allocation of admin resource is maintained effectively across the localities.
To support the Administrative and Support Services Operational Lead and clinical teams in ensuring the sites are maintained in line with health and safety, and support and manage relocations.
To establish and maintain effective communication with all the administration staff that are managed by the Locality Support Services Manager.
To manage relevant pay and non-pay budgets in relation to administration and estates, as required.
To support implementation of Trust developments.
To support the Trust's commitment to delivering values-based healthcare through active contribution to safe, effective, and person-centred patient care.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
Working in collaboration with the senior management team, the post holder will lead and develop the support and administrative service.
To hold line management responsibility and hold regular supervision to administration staff, ensuring all staff receive appraisals and training in line with Trust Policies.
To be responsible for dealing with human resource issues for the administration teams including grievance and disciplinary procedures, conduct and performance issues, in collaboration with the Trusts HR Department and policies.
To represent administrative services at meetings.
To support the planning and assessment of the environment, buildings, and equipment to ensure suitability for service needs. This includes assisting with design improvements, capital bids, and project coordination with external contractors, while helping to maintain uninterrupted client services. To review and provide data to support secretarial and administrative service relating to demand and capacity planning, monitoring outcomes and evaluating impact against service need.
To ensure that the locality offices and non-clinical equipment are maintained and serviced to acceptable standards as required to comply with health and safety.
To ensure that your administration teams operate in line with Trust Policies and Procedures e.g. Information Governance, Data Protection, Confidentiality, Counter Fraud.
To responsibly manage recruitment to the administrative teams in line with the recruitment pathway as specified by the Trust Human Resources Department
To lead on the locality workforce.
To work closely with the clinical teams to ensure the efficient provision of administrative support. Site Co-ordinator for allocated sites.
Full details of the role and responsibilities are within the attached job description with the person specifications for the role.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Job description
Job responsibilities
Working in collaboration with the senior management team, the post holder will lead and develop the support and administrative service.
To hold line management responsibility and hold regular supervision to administration staff, ensuring all staff receive appraisals and training in line with Trust Policies.
To be responsible for dealing with human resource issues for the administration teams including grievance and disciplinary procedures, conduct and performance issues, in collaboration with the Trusts HR Department and policies.
To represent administrative services at meetings.
To support the planning and assessment of the environment, buildings, and equipment to ensure suitability for service needs. This includes assisting with design improvements, capital bids, and project coordination with external contractors, while helping to maintain uninterrupted client services. To review and provide data to support secretarial and administrative service relating to demand and capacity planning, monitoring outcomes and evaluating impact against service need.
To ensure that the locality offices and non-clinical equipment are maintained and serviced to acceptable standards as required to comply with health and safety.
To ensure that your administration teams operate in line with Trust Policies and Procedures e.g. Information Governance, Data Protection, Confidentiality, Counter Fraud.
To responsibly manage recruitment to the administrative teams in line with the recruitment pathway as specified by the Trust Human Resources Department
To lead on the locality workforce.
To work closely with the clinical teams to ensure the efficient provision of administrative support. Site Co-ordinator for allocated sites.
Full details of the role and responsibilities are within the attached job description with the person specifications for the role.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications
Essential
- GCSE English & Maths grade C/4 or above (or equivalent)
- Knowledge, training and experience acquired through degree or equivalent experience plus further training and experience to post graduate diploma level or equivalent.
- Management of Administration Services or equivalent experience.
Desirable
- Project management qualification or proven project experience
- Diploma in Management/Leadership or equivalent Qualification
- Health & Safety Qualification
Length and/or nature of experience
Essential
- Experience and knowledge of team management and working within HR policies.
- An understanding of excellent Customer Service
Desirable
- Experience of managing budgets, and knowledge of financial procedures.
Personal skills abilities & attributes
Essential
- Excellent written and verbal communications, and interpersonal skills.
- Ability to work effectively both autonomously and collaboratively.
Person Specification
Qualifications
Essential
- GCSE English & Maths grade C/4 or above (or equivalent)
- Knowledge, training and experience acquired through degree or equivalent experience plus further training and experience to post graduate diploma level or equivalent.
- Management of Administration Services or equivalent experience.
Desirable
- Project management qualification or proven project experience
- Diploma in Management/Leadership or equivalent Qualification
- Health & Safety Qualification
Length and/or nature of experience
Essential
- Experience and knowledge of team management and working within HR policies.
- An understanding of excellent Customer Service
Desirable
- Experience of managing budgets, and knowledge of financial procedures.
Personal skills abilities & attributes
Essential
- Excellent written and verbal communications, and interpersonal skills.
- Ability to work effectively both autonomously and collaboratively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
