Gloucestershire Health and Care NHS Foundation Trust

Clinical Systems Floorwalker

The closing date is 08 February 2026

Job summary

We're looking for an enthusiastic and people-focusedClinical Systems Floorwalkerto support staff across the Trust in using our digital clinical systems with confidence. In this rewarding role, you'll be the friendly, knowledgeable presence who helps colleagues solve issues, build skills, and feel supported during their day-to-day clinical work. You'll provide both on-site and remote support, assist with floorwalking activities, and play an important part in ensuring our clinical systems are used safely and effectively. If you enjoy helping others, communicating clearly, and being part of a dynamic team driving digital improvement, this is a fantastic opportunity to make a real impact.

We are looking for someone who can demonstrate:

Excellent communication and interpersonal skills
Confidence supporting system users in fast-paced clinical environments
Strong problem-solving abilities with good attention to detail
The ability to remain calm and professional when dealing with complex or sensitive issues
Good organisational skills and the ability to manage competing priorities
A positive, team-focused approach

Previous experience in clinical systems, digital support, or NHS settings is desirable but not essential if you can demonstrate the right approach and willingness to learn.

Post available with a start date from April 2026 for a 12 month fixed term contract.

Main duties of the job

To assist the Clinical Systems Training team in the building of the floorwalking schedule/plan.
To deliver floorwalking activities onsite or remotely in line with the schedule & plan.
To keep a log of floorwalking issues identified to pass across to the wider clinical systems team and service desk.
To assist services with identification and planning of any further support needs should any be identified.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Date posted

19 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

327-26-037

Job locations

Edward Jenner Court

1010 Pioneer Avenue, Gloucester Business Park, Brockworth

Gloucester

GL3 4AW

Job description

Job responsibilities

To attend regular training sessions provided by the Clinical Systems Training team and Suppliers to gain and maintain specialist knowledge of the functionality and application of the Trusts system(s).

To support and assist Clinical Systems training in the creation of floorwalking plans and rotas.

Provide floorwalking support on site at various locations and/or remotely to staff who require it.

To assist with the booking of resources (rooms, etc.) across various sites of the trust in order to deliver the floorwalking activities.

Assist in resolving a wide range of often complex system user queries which requires careful analysis in order to be able to give the correct advice whilst being mindful of relevant Trust policies and legal requirements.

To monitor requests for additional floorwalking requirements and assist with getting them built into the overall plans.

To assist with the forward planning of resources to operate the floorwalking service, including ordering of service materials & resources.

To assist with the organisation and planning of floorwalking events across various sites e.g. drop in sessions, remote help sessions.

To host and deliver floorwalking and any supporting events.

Help with communication to a variety of people on a range of matters impacting support and keep accurate and complete records of activity, schedules and issues being raised consistent with the Trusts policies and procedures.

Communicate and articulate effectively to staff who are not technical in order to resolve issues and coach them in using the system(s) effectively.

Escalate queries appropriately to senior colleagues.

Ensure all issues & incidents are logged, providing the right amount of detail from often complex scenarios to enable the timely investigation and resolution of the issue.

Clearly document resolutions to issues in order to help build a knowledge base to be shared with other areas of Clinical Systems and Service Desk.

Provide and receive complex and sensitive information to work colleagues using tact and diplomacy.

Minimise own and others health, safety and security risks while following procedures to report incidents that put health, safety and security at risk.

Make changes in own practice and offer suggestions for improving services and pass on to the appropriate person.

Maintain quality in own work and encourage others to do so while working as an effective and responsible team member and prioritise own workload and organise own work to meet timescales ensuring they are in line with the floorwalking schedules.

Job description

Job responsibilities

To support and assist Clinical Systems training in the creation of floorwalking plans and rotas.

Provide floorwalking support on site at various locations and/or remotely to staff who require it.

To assist with the booking of resources (rooms, etc.) across various sites of the trust in order to deliver the floorwalking activities.

To monitor requests for additional floorwalking requirements and assist with getting them built into the overall plans.

To assist with the forward planning of resources to operate the floorwalking service, including ordering of service materials & resources.

To assist with the organisation and planning of floorwalking events across various sites e.g. drop in sessions, remote help sessions.

To host and deliver floorwalking and any supporting events.

Communicate and articulate effectively to staff who are not technical in order to resolve issues and coach them in using the system(s) effectively.

Escalate queries appropriately to senior colleagues.

Ensure all issues & incidents are logged, providing the right amount of detail from often complex scenarios to enable the timely investigation and resolution of the issue.

Clearly document resolutions to issues in order to help build a knowledge base to be shared with other areas of Clinical Systems and Service Desk.

Provide and receive complex and sensitive information to work colleagues using tact and diplomacy.

Minimise own and others health, safety and security risks while following procedures to report incidents that put health, safety and security at risk.

Make changes in own practice and offer suggestions for improving services and pass on to the appropriate person.

Person Specification

Qualifications

Essential

Qualified to NVQ level 4/5, Higher National Certificate or equivalent professional qualification or working experience to the required level.

Experience

Essential

Demonstrable IT skills including intermediate competence in common Microsoft applications.

Desirable

Previous floor walking experience within an NHS Trust

Knowledge

Essential

Provide support and be part of a team through significant programmes of change.

Skills

Essential

Excellent communication skills (written and verbal)

Person Specification

Qualifications

Essential

Qualified to NVQ level 4/5, Higher National Certificate or equivalent professional qualification or working experience to the required level.

Experience

Essential

Demonstrable IT skills including intermediate competence in common Microsoft applications.

Desirable

Previous floor walking experience within an NHS Trust

Knowledge

Essential

Provide support and be part of a team through significant programmes of change.

Skills

Essential

Excellent communication skills (written and verbal)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

1010 Pioneer Avenue, Gloucester Business Park, Brockworth

Gloucester

GL3 4AW

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

1010 Pioneer Avenue, Gloucester Business Park, Brockworth

Gloucester

GL3 4AW

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)