Patient and Carer Experience Team (PCET) Administrator
The closing date is 26 January 2026
Job summary
Our PCET is looking to recruit an exceptional administrator on a 12 month fixed term contract to cover maternity leave within the team.
Are you committed to improving the quality of clinical services to ensure high standards of care are provided to patients, their families and carers? Would you enjoy engaging with people from a range of backgrounds to ensure they are signposted to appropriate services and provided with appropriate care? If the answer is yes; this is an exciting and rewarding opportunity for you to develop your skills and knowledge.
The ideal candidate will be an excellent communicator, a team player willing to support the diverse and dynamic PCET workload and have exceptional customer service skills. Furthermore, they will be required to work with a range of colleagues across the Trust and wider Gloucestershire system.
Main duties of the job
Be the first point of contact for all inbound calls, emails and letters
Provide timely responses to people who contact our PCET for information/advice
Work with Senior PALS Officer to ensure all feedback is appropriately logged on Datix
Recognise where immediate escalation is required (such as where safeguarding concerns are raised) and making reasonable adjustments in line with our ED&I policy
Update the directory of key contacts for signposting queries as required
Work autonomously to provide efficient and confidential administrative support.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Details
Date posted
14 January 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
327-26-033
Job locations
Edward Jenner Court
1010 Pioneer Avenue
Gloucester
GL3 4AW
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Edward Jenner Court
1010 Pioneer Avenue
Gloucester
GL3 4AW
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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