Gloucestershire Health and Care NHS Foundation Trust

Complex Homelessness Partnership Support Services (CHPSS) Team Manager

The closing date is 31 January 2026

Job summary

This role is offered on a permanent basis. The hours are part-time, 34 hours per week.

Work with individuals who are rough sleeping or residing in temporary accommodation to understand their personal and often very sensitive difficulties.

Act as a clinical leader in the delivery of a service for those experiencing both homelessness and complex health needs to patients, ensuring that the needs of the patient are the priority.

Lead in the planning, development and delivery of a service for those experiencing both homelessness and complex health needs.

Provide line management and supervision to staff.

Main duties of the job

Manage the referral pathway for Multiple Complex Needs including

Mental Health.

Support partners in considering specific needs and supportrequirements that will contribute to obtaining and maintaining housing.

Provide clinical support, consultation and advice.

Act as a clinical leader in the delivery of a service for those experiencing both homelessness and complex health needs to patients, ensuring that the needs of the patient are the priority.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

  • 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
  • 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
  • 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted

14 January 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

327-26-020

Job locations

Rikenel

The Park

Gloucester

GL1 1LY


Job description

Job responsibilities

  • To manage referral pathway for Multiple Complex Needs including Mental Health.

To chair partnership team for Multiple Complex Needs including direct partners Adult Social Care (ASC) and VIA substance misuse service.

To complete and facilitate Mental Health assessments, risk assessments and complex needs assessment with individuals referred to service.

To work with Housing, Adult Social Care, VIA and other relevant partners to consider complex needs, risk assessments, access requirements and referrals required to mainstream services.

To work with senior management, commissioners and partners to implement NICE guidelines NG214 Integrated Health and Social Care for people experiencing homelessness within the Trust, the team and wider services.

To develop a method and effective measurement of complexity to reflect needs of the cohort.

To work in partnership with Commissioners and Partner agency senior management to monitor & develop the service.

To complete KPI returns.

To develop effective methods of coproduction with experts by experience with the relevant knowledge.

To consider issues of inequality, disability access, capacity, disadvantages met by this cohort and look at creative solutions.

To challenge discriminatory practices and barriers to services for this disadvantaged cohort.

To support partners in considering specific needs and support requirements that will contribute to obtaining and maintaining housing.

To supervise GHC, GCC & VIA staff members inc. Nursing, Recovery Workers, Social Care Practitioners, OT and Admin.

To facilitate supervision of Psychology staff via Psychology team support structures.

To profile current cohort in terms of needs and contribute to data collection regarding, Mental Health, Complex needs and access requirements.

To provide information, advice and guidance regarding Housing & Homelessness to Trust colleagues and support the development of appropriate training.

To develop links with Housing colleagues inc District Councils, General needs Supported Accommodation providers, Housing Associations and provide support and advice regarding Mental Health services.

The Trustis required towork in line with the Governments UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit -https://www.gov.uk/browse/visas-immigration/work-visas

Job description

Job responsibilities

  • To manage referral pathway for Multiple Complex Needs including Mental Health.

To chair partnership team for Multiple Complex Needs including direct partners Adult Social Care (ASC) and VIA substance misuse service.

To complete and facilitate Mental Health assessments, risk assessments and complex needs assessment with individuals referred to service.

To work with Housing, Adult Social Care, VIA and other relevant partners to consider complex needs, risk assessments, access requirements and referrals required to mainstream services.

To work with senior management, commissioners and partners to implement NICE guidelines NG214 Integrated Health and Social Care for people experiencing homelessness within the Trust, the team and wider services.

To develop a method and effective measurement of complexity to reflect needs of the cohort.

To work in partnership with Commissioners and Partner agency senior management to monitor & develop the service.

To complete KPI returns.

To develop effective methods of coproduction with experts by experience with the relevant knowledge.

To consider issues of inequality, disability access, capacity, disadvantages met by this cohort and look at creative solutions.

To challenge discriminatory practices and barriers to services for this disadvantaged cohort.

To support partners in considering specific needs and support requirements that will contribute to obtaining and maintaining housing.

To supervise GHC, GCC & VIA staff members inc. Nursing, Recovery Workers, Social Care Practitioners, OT and Admin.

To facilitate supervision of Psychology staff via Psychology team support structures.

To profile current cohort in terms of needs and contribute to data collection regarding, Mental Health, Complex needs and access requirements.

To provide information, advice and guidance regarding Housing & Homelessness to Trust colleagues and support the development of appropriate training.

To develop links with Housing colleagues inc District Councils, General needs Supported Accommodation providers, Housing Associations and provide support and advice regarding Mental Health services.

The Trustis required towork in line with the Governments UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit -https://www.gov.uk/browse/visas-immigration/work-visas

Person Specification

Qualifications

Essential

  • Relevant professional Nursing /Social Work/Occupational Therapy Qualification

Desirable

  • Management qualification or relevant experience

Experience

Essential

  • Experience of working with people with a mental health condition in a variety of setting including the community
  • Experience of working with people with a mental health disability and mental health problems who have behaviours which challenge

Desirable

  • Experience of working in the housing sector and with housing partners
Person Specification

Qualifications

Essential

  • Relevant professional Nursing /Social Work/Occupational Therapy Qualification

Desirable

  • Management qualification or relevant experience

Experience

Essential

  • Experience of working with people with a mental health condition in a variety of setting including the community
  • Experience of working with people with a mental health disability and mental health problems who have behaviours which challenge

Desirable

  • Experience of working in the housing sector and with housing partners

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Rikenel

The Park

Gloucester

GL1 1LY


Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)


Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Rikenel

The Park

Gloucester

GL1 1LY


Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Interim Service Director - Countywide Services

Katy Thomas

katy.thomas@ghc.nhs.uk

Details

Date posted

14 January 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

327-26-020

Job locations

Rikenel

The Park

Gloucester

GL1 1LY


Supporting documents

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